Soffront CRM vs Tremendous
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.9 / 5
Value for Money
4.3 / 5
4.8 / 5
Customer Support
4.5 / 5
4.7 / 5
Functionality
4.1 / 5
4.7 / 5
Last Review Written
June 12, 2024
September 8, 2024
Pros/Cons
Pros
- Our team has successfully used Soffront for years. They have great features and excellent cust svc.
- Very impressed with the customer service. Very responsive and they work to resolve any issues.
- Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation.
Cons
- Even after a call with them, and being told it definitely would be available on backup, it was lost. Never had such shocking service or experienced such a terrible product in my life.
- Tracking duplicates by email only is an obstacle. In some cases, we do not have emails, even in this day and age.
- Today I opened my CRM system to find that the email newsletter that I've been drafting for 2 days, is just missing.
Pros
- The overall experience is very good and wonderful. We like all the features of it, and use it almost weekly or monthly to send vouchers for completing our surveys.
- After extensive research, we picked tremendous as they simply had the best offering and the pricing was great too.
- It's great that Tremendous can do whatever reward/incentives campaign you need, using their platform has been seamless.
Cons
- There are few things that I really dislike about this platform. In fact several enhancements that I asked for or suggested were built and implemented in just the first few months of working with them.
- The only little disadvantage is that billing might be a bit confusing (but maybe it's just our subjective opinion).
- I had a little trouble finding the link to activate my account but very smooth process after that.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
