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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Soffront CRM
Soffront CRM is a hybrid customer relationship management (CRM) solution for small to midsize businesses that helps them to streamline and manage the customer-related activities across the enterprise: marketing automation, sales force automation, customer service, help desk, field service and more. The solution can be deployed on-premise or hosted in the cloud.
Soffront CRM gives businesses the tools to manage customer service and the productivity of their sales team and the effectiveness of their marketing campaigns. The solution includes portals for self-service, forums and live chat. It can also manage sales orders and help desk requests.
Soffront CRM is suited to businesses across various industries in the SMB space. The solution can also be ...
23 Reviews of Soffront CRM
Average User Ratings
Overall
4.46 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
March 2018
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Good marketing automation software
Pros
Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation.
Cons
Duplicate creation, need option in multiple fields or user can select based on his fields. Edit option should be given
May 2018
Tresha from PayPlus Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
May 2018
Easy to use and reliable
Pros
We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good.
Cons
The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format.
April 2016
Kyle from Imagetek, Inc.
Industry: Computer Software
Time Used: More than 2 years
Ease-of-use
2.0
Customer support
4.0
Functionality
4.0
April 2016
Soffront Feedback
Pros
The flexibility of the product and the ability to customize it the way we want to use it.
Cons
The product itself is not all that user friendly, new functions cannot be easily be learned on your own, and the documentation is pretty lacking. Typically requires training from Soffront, at a cost, just to fully understand how to utilize different pieces of the product.
January 2018
Hassan from Wommster
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2018
Great CRM for my marketing business
It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way.
Pros
When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks.
Cons
I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality.
January 2018
Nicole from ActionCOACH
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Our team has successfully used Soffront for years. They have great features and excellent cust svc!
Pros
I like that it was easy to customize the tabs specifically to our sales cycle. Soffront makes it very easy to stay on task and organize the sales process.
Cons
Some actions with Groups aren't as intuitive as other actions in the software, but I usually figure it out. As with many programs, it takes a little practice to remember everything.
