--- title: "Soffront CRM Software Reviews, Demo & Pricing - 2026" description: "Review of Soffront CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/soffront-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / Soffront CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Soffront CRM Review From $100/month Free trial 1 plan Wondering if Soffront CRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Soffront CRM 4.3 [(24)](https://www.softwareadvice.com/crm/soffront-profile/#reviews) Pricing Starting at $100.00 flat rate per month ### About Soffront CRM Soffront has been the leader in on-premise CRM serving hundreds of Fortune 500 companies over the last 30+ years. Soffront can be installed in your network, in private and public clouds. Using Soffront API you can integrate with your internal software. Soffront provides complete control over your database, backup, and security. You can apply your security policy and protect your valuable data. If you use Soffront in a public cloud like AWS, you never share your database with clients like other service providers. You always have a separate database that you can secure and fully customize. Soffront provides a complete set of customization tools. You can design databases and forms freely without any column restrictions, apply validation, and more. Use Soffront rule engine to define alerts and escalations, build quotation and communication templates, and build flexible workflows. You can white label and offer flexible customer portals. Soffront offers flexible subscription plans and complete implementation help with 24x7 technical support, saving you money. Do you work for Soffront CRM? [Manage this product listing](https://www.g2.com/products/soffront/claim_requests/new?auto=true) Wondering if Soffront CRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## Soffront CRM User Interface ## Popular Soffront CRM Alternatives Main Product Soffront CRM 4.3 [(24)](https://www.softwareadvice.com/crm/soffront-profile/#reviews) Ratings Breakdown - 4.19Ease of use - 4.23Value for money - 4.44Customer support - 4.13Functionality Pricing Starting at $100.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1005)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) 4.1 [(526)](https://www.softwareadvice.com/product/6827-Agile-CRM/reviews/) Ratings Breakdown - 4.04Ease of use - 4.13Value for money - 3.95Customer support - 4.10Functionality Pricing Available upon request Get Price Alternative Product [Odoo](https://www.softwareadvice.com/crm/odoo-profile/) 4.2 [(1331)](https://www.softwareadvice.com/crm/odoo-profile/reviews/) Ratings Breakdown - 4.04Ease of use - 4.08Value for money - 3.87Customer support - 4.17Functionality Pricing Starting at $31.10 per month Get Price Alternative Product [monday.com AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6116)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.28Value for money - 4.43Customer support - 4.45Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Flowlu](https://www.softwareadvice.com/project-management/flowlu-profile/) 4.8 [(387)](https://www.softwareadvice.com/project-management/flowlu-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.85Value for money - 4.69Customer support - 4.68Functionality Pricing Starting at $9.00 per month Get Price ## Soffront CRM Pricing and Plans Starting price: $100.00 per month Free Trial Free Version Basic $100.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Soffront CRM Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of Soffront CRM Alerts/Escalation API Calendar/Reminder System Change Management Collaboration Tools Contact Management CRM Customer Database Customer Support Dashboard Document Management Document Storage Email Marketing File Sharing For Insurance Industry Interaction Tracking Internal Chat Integration Kanban Board Knowledge Base Management Lead Management Lead Qualification Live Chat Marketing Automation Opportunity Management Prioritization Referral Tracking Self Service Portal Support Ticket Management Templates ## Soffront CRM User Reviews ## Soffront CRM customer ratings - Overall rating: 4.3/5 - Total reviews: 24 ### Rating distribution - 5 stars: 13 reviews (54%) - 4 stars: 9 reviews (38%) - 3 stars: 1 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (4%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.2/5 - Customer support: 4.4/5 - Functionality: 4.1/5 --- Have you used Soffront CRM and would like to share your experience with others? ### Good marketing automation software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation. #### Cons Duplicate creation, need option in multiple fields or user can select based on his fields. Edit option should be given --- ### We are very sad to have to leave - Overall rating: 4/5 - Reviewer: Keats K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered We were so sad to hear that our Board of Directors decided that we needed to combine our EMR with our CRM to create one software system. This is the only reason we are leaving Soffront #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The biggest asset was the customer service. You can have the best software in the world but it's useless without good customer service. I had the same rep for 9 years! The ability to be able to reach our to a living person daily if needed was the single most important factor in us staying as long as we did. #### Cons I really don't have anyone thing I disliked. I will say that I did some things in Soffront that, had I known the consequences, I might not have done. So I guess that was a training issue. #### Reasons for choosing Soffront CRM Again, it was so long ago, I don't remember --- ### Penny wise, pound foolish - Overall rating: 1/5 - Reviewer: Charmaine B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered The system navigation is clunky and not user-friendly. The variety of options are limited. Email content corrupts on sending out mails to a third party. Upload of content is slow. Quality is horrific. Service is delayed and they cannot seem to grasp that as an end user my job is not to solve or figure out their complicated back-end systems. Little communication is provided and is very hard to find in order to find a "specific protocol" which is definitely not at all in line with industry best practice standards. Today I opened my CRM system to find that the email newsletter that I've been drafting for 2 days, is just missing. Even after a call with them, and being told it definitely would be available on backup, it was lost. Never had such shocking service or experienced such a terrible product in my life. The discounted price is not worth the pain. A massive big no for me. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing. Not more I can say about it. #### Cons Absolutely everything. Not more I can say about it. #### Reasons for switching to Soffront CRM Cost --- ### Easy to use and reliable - Overall rating: 4/5 - Reviewer: Tresha I. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good. #### Cons The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format. --- ### Great CRM for my marketing business - Overall rating: 4/5 - Reviewer: Hassan K. - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks. #### Cons I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality. --- ### Our team has successfully used Soffront for years. They have great features and excellent cust svc! - Overall rating: 5/5 - Reviewer: Nicole T. - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it was easy to customize the tabs specifically to our sales cycle. Soffront makes it very easy to stay on task and organize the sales process. #### Cons Some actions with Groups aren't as intuitive as other actions in the software, but I usually figure it out. As with many programs, it takes a little practice to remember everything. --- ### I've had a very positive experience with Soffront CRM. - Overall rating: 5/5 - Reviewer: Thareq Y. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered The ability to track, monitor and measure the success of our Sales efforts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use. It's extremely functional yet clearly laid out and easy to use. I also like the fact that the Marketing portion of the CRM has many options for different campaigns you can run. We have a sales team that didn't really like the last CRM we had but no complaints from them regarding Soffront....so if their happy, I'm happy! #### Cons Some additional customization features would be nice. I called support and asked about their new release and they said it's due in Q1 of 2018 so I'm looking forward to that. --- ### Amazing product - Overall rating: 4.5/5 - Reviewer: Toni S. - Industry: Media Production - Product usage: Used unspecified for more than 2 years - Reviewed: September 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3.5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The vendor is very knowledgeable about the product. I had a few questions concerning if I ended up not liking the software, and they assured me that my concerns would ease after the first week of use. #### Cons I least like the price. I feel like a bit pricey. I am very cautious of how our company spends money, so I want to make sure that each thing we invest in will be worth out while and something that we can benefit from greatly. --- ### Soffront Feedback - Overall rating: 3.5/5 - Reviewer: Kyle F. - Industry: Computer Software - Product usage: Used unspecified for more than 2 years - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The flexibility of the product and the ability to customize it the way we want to use it. #### Cons The product itself is not all that user friendly, new functions cannot be easily be learned on your own, and the documentation is pretty lacking. Typically requires training from Soffront, at a cost, just to fully understand how to utilize different pieces of the product. --- ### Powerful CRM--Now in Spanish - Overall rating: 5/5 - Reviewer: H Kent D. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy for me to recommend this product to all types of companies #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am a business consultant who works with multi-lingual construction companies, the fact that Soffront has an English/Spanish version is a huge plus to get minority enterprises utilizing a CRM #### Cons With all CRM's there is an initial set up time, while the customer service is good it still will take a learning curve to appropriately operate the product. --- Showing 1 - 10 of 24 Reviews Load More Reviews ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (256) Recently recommended **86** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18810) Recently recommended **74** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (506) Recently recommended **63** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **53** times Stuck Between Options? 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