





Dashboard






Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Soffront CRM
Soffront CRM is a hybrid customer relationship management (CRM) solution for small to midsize businesses that helps them to streamline and manage the customer-related activities across the enterprise: marketing automation, sales force automation, customer service, help desk, field service and more. The solution can be deployed on-premise or hosted in the cloud.
Soffront CRM gives businesses the tools to manage customer service and the productivity of their sales team and the effectiveness of their marketing campaigns. The solution includes portals for self-service, forums and live chat. It can also manage sales orders and help desk requests.
Soffront CRM is suited to businesses across various industries in the SMB space. The solution can also be ...
Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
March 2018
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Good marketing automation software
Pros
Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation.
Cons
Duplicate creation, need option in multiple fields or user can select based on his fields. Edit option should be given
May 2018
Tresha from PayPlus Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
May 2018
Easy to use and reliable
Pros
We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good.
Cons
The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format.
November 2020
Charmaine from ActionCOACH Business Coaching SA
Company Size: 501-1,000 employees
Industry: Management Consulting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
November 2020
Penny wise, pound foolish
The system navigation is clunky and not user-friendly. The variety of options are limited. Email content corrupts on sending out mails to a third party. Upload of content is slow. Quality is horrific. Service is delayed and they cannot seem to grasp that as an end user my job is not to solve or figure out their complicated back-end systems. Little communication is provided and is very hard to find in order to find a "specific protocol" which is definitely not at all in line with industry best practice standards. Today I opened my CRM system to find that the email newsletter that I've been drafting for 2 days, is just missing. Even after a call with them, and being told it definitely would be available on backup, it was lost. Never had such shocking service or experienced such a terrible product in my life. The discounted price is not worth the pain. A massive big no for me.
Pros
Absolutely nothing. Not more I can say about it.
Cons
Absolutely everything. Not more I can say about it.
Reasons for Switching to Soffront CRM
Cost
January 2018
Nicole from ActionCOACH
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Our team has successfully used Soffront for years. They have great features and excellent cust svc!
Pros
I like that it was easy to customize the tabs specifically to our sales cycle. Soffront makes it very easy to stay on task and organize the sales process.
Cons
Some actions with Groups aren't as intuitive as other actions in the software, but I usually figure it out. As with many programs, it takes a little practice to remember everything.
January 2018
Thareq from Premium SAP
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
I've had a very positive experience with Soffront CRM.
The ability to track, monitor and measure the success of our Sales efforts.
Pros
I like the ease of use. It's extremely functional yet clearly laid out and easy to use. I also like the fact that the Marketing portion of the CRM has many options for different campaigns you can run. We have a sales team that didn't really like the last CRM we had but no complaints from them regarding Soffront....so if their happy, I'm happy!
Cons
Some additional customization features would be nice. I called support and asked about their new release and they said it's due in Q1 of 2018 so I'm looking forward to that.