Tenfold Software


 

Tenfold is a cloud-based call center management suitable for businesses of all sizes.

Tenfold’s solution allows companies to dig deep into their business history and aggregate all data, including sales, service and marketing to provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text and chat.

Users can access a unified view of previous customer engagements, actions and conversations among other things with any particular customer. This solution is designed to integrate with the most popular CRMs and phone systems, including Salesforce, Avaya, HubSpot, Asterisk and Mitel.

 

Tenfold - Browser extension
 
  • Tenfold - Browser extension
    Browser extension
  • Tenfold - Click to dial
    Click to dial
  • Tenfold - Real-time interactions
    Real-time interactions
Supported Operating System(s):
Web browser (OS agnostic)

97 Reviews of Tenfold

Showing 1-20 of 97

 

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David from Wayfair

January 2018

January 2018

very use to use, really helps keep my book of business organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support
Pros

Tenfold interacts very well with our other business software, it allows me to manage, note, and track all of my business calls.

Review Source: Capterra
 

Chayce from Wayfair
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

User Friendly and Great for large work spaces

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Support
Pros

What I like most about tenfold is the ease of use and integration with other apps as well as the customer support from the team behind

Cons

Technical issues is what I like least about the app, but tenfold is always great at responding and improving the app.

Review Source: Capterra
 


December 2017

December 2017

Extremely Satisfied with Tenfold

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to utilize a reliable software to increase my personal productivity throughout my work day.

Pros

The click-to-dial is best feature to increase productivity. I also appreciate the reliability in the internal tracking. I am able to generate reports of data to track efficiencies which allows me to be strategic in my time management. This software is extremely user friendly and I would highly recommend to others who are evaluating phone CRM software.

Cons

There have been very few occasions when the accuracy is off on inbound calls but it has been rare and isolated events.

Review Source: Capterra
 

Ricky from Wayfair
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

Tenfold is a time saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tenfold allows me to focus on my productivity and be confident that my follow up will be scheduled properly

Cons

There is occasional downtime, but very little. When there is downtime, it is difficult to tell if data will be entered later

Review Source: GetApp
 

Scarlett from GME Supply
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Helps me organize and keep track of my conversations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support
Pros

I can record details of my phone conversation which are then saved to my Salesforce on that customer's account. It is very easy to use and helps me keep track of everything going on with each customer.

Cons

Tenfold shows all of the contacts associated with every incoming and outgoing call. Sometimes I accidentally select the wrong contact, and there is no back button for me to go back and select a different contact.

Review Source: Capterra
 

Jeff from Wayfair
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

Can't imagine sales without it

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Great app! Keeps me organized and working as efficiently as possible. Can't imagine going back to using a spreadsheet as CRM.

Cons

If a contact has two email addresses, it can be difficult to determine to which your saving call logs.

Review Source: GetApp
 

Andre from Wayfair

December 2017

December 2017

I love the functionality Tenfold has with scheduling and follow up tasks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ability to generate self tasks in our CRM right from the Tenfold pop out panel! Generating self tasks from the pop out panel allows me to keep on top of customers' needs.

Cons

If it was one thing, it would be the inability to disconnect from a call after using click to dial in our CRM.

Review Source: Capterra
 

Linda from Wayfair

December 2017

December 2017

Great tool for Account Management!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to schedule follow-ups while dispositioning the call improves efficiency!

Having used other programs for calls, Tenfold stands above with little to no degradation of call quality.

Data integration between Salesforce and Tenfold creates a seamless workflow.

Cons

Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!

Review Source: Capterra
 

Tiffany from TekBoost
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support
Pros

Tenfold's click to call makes staying in contact with my customers much easier! And the call tracking is great!

Cons

Sometimes the overlay prevents me from clicking on things on my screen, but I usually just have to click out of it and it works

Review Source: GetApp
 

Kelly from Radisson Hotels

December 2017

December 2017

Tenfold has made me more productive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

It makes me more productive. Keep up the good work you are definitely headed in the right direction!

Pros

I like the fact that I can see my productivity on a daily basis. It shows me where I need to improve and areas I am doing well in. I also like the automated dial feature, and the ability to reschedule a call while I am in a call, This is a real time saver.

Review Source: Capterra
 

Edward from Dealer Wizard

December 2017

December 2017

Easy Integration with Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Easy to utilize and manage.

Pros

Easy functionality for my employees is the most important feature. Having the ability to easily manage and input their phone call notes into Tenfold in which automatically transfers to Salesforcee for tracking is effortless. The customer support has been proven to be second to none and take care of our needs asap.

Review Source: Capterra
 

Sabrina from Wayfair
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

If you can't rely on your memory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I no longer have the good memory I once had, being able to see my last notes as a receive a call allows me to have a more personalized relationship with my customers.

Cons

It doesn't always count the right time for calls. Being in sales where you have a metric to follow on calls is important to have this feature accurate.

Review Source: GetApp
 


December 2017

December 2017

Seamless Integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

Tracking calls in Salesforce makes my job so much easier. I can track the reach outs of my team, show speed to response, and identify struggling employees. Easy to use on it's own, easy to track in SF. I reached out to them about an issue I was having and someone reached out immediately.

Review Source: Capterra
 

Michael from Exact Data

December 2017

December 2017

Excellent Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

Quick & easy use

Pros

Easy of use & linking to client page. Have used many CRM/ Phone programs in the past. This is at the top of the list

Review Source: Capterra
 

Barry from Trax Technologies
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

We use this to link in with our Sugar CRM tool allowing quick and accurate dialling and recording

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

Ease of monitoring of call volumes and call lengths. Analytics are really useful to compare and contrast.

Pros

I think the main features we like about the product are the ease of dialling through direct click through to the ability to accurately add call notes to Sugar CRM without the need to go directly in to the record. This is really useful when we are doing a "power hour"

Review Source: Capterra
 

JP from Global Value Investment Corp.

November 2017

November 2017

Tenfold is a great click-to-dial tool that integrates with essential applications.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am significantly more efficient because of the streamlined manner in which Tenfold allows me to make calls and record notes immediately afterwards with minimal clicks and no extra effort.

Pros

Tenfold's ease of use is its best feature. I can click on a phone number and have it immediately dial on my IP phone. Once the call is complete, a dialogue box slides from the side of the screen to allow me to instantly makes notes. My inputs are aggregated in Salesforce and Tenfold's website so I can view my daily activity easily.

Cons

From time to time, there are minor glitches in IP phone integration, and sometimes call notes are prematurely cut off. Both issues have been resolved with a computer restart.

Review Source: Capterra
 


November 2017

November 2017

Tenfold Great Click To Dial Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that the application integrates with Sales Force. The ability to save notes to Sales Force through Tenfold is amazing. It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency. Cuts down on the time to manually dial phone numbers.

Cons

Possibly the ability to send email templates through the software would be great. Adding attachment ability to send white papers and e-books, links etc.

Review Source: GetApp
 

Jay from J A Jones and Associates

November 2017

November 2017

The ability to make and log calls is a great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use

Pros

It is automatic and allows you to add contacts that call in. In addition, it makes use much easier.*

Cons

Sometimes it has to be turned again on when I open a program that it is associated with. I would like that to be a smoother process.

Review Source: Capterra
 

Mergim from Sixt rent a car

November 2017

November 2017

Tenfold - Very helpful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The most important and helpful feature of tenfold is showing you informations about the outgoing and incoming calls if you've saved them. Tenfold reports also the talk time and the number of calls. The tool gives the company the necessary transparency. This saves a lot of time.

Cons

The only thing i have to dislike is that sometimes the system logs itself out. However, the system continues to count the calls.

Review Source: Capterra
 

Adam from HCTec

November 2017

November 2017

Great experience with this system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-Tracking is very easy
-Easily can move to next call
-Click to dial
-Easy to install and integrate into my systems

Cons

-Really did not have any cons. I guess sometimes it would duplicate calls, but that did not happen often

Review Source: Capterra