TrackerRMS CRM

Zoho Desk

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Ratings & Reviews

Overall Rating

4.64 / 5 (155)

4.50 / 5 (1,599)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

November 18, 2019

March 31, 2020

Pros/Cons

  • Pros

  • The software has so much functionality and the customer service is exceptional. They listen to ideas fromt heir customers who use the product daily to make it better and more efficient.

  • Very fast and it rarely lags or freezes. It is pretty simple to get the hang of. It rarely goes down for extended periods of time.

  • Cons

  • Currently, the look and feel of the product is a little dated, but it seems like the next update will modernize the software to be more in line with competitors.

  • The only con would be the user who doesn't use the software to its maximum potential. Only con might be that it's not super intuitive but the capability is there.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots