VanillaSoft Pro

Zoho Desk

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Ratings & Reviews

Overall Rating

4.73 / 5 (141)

4.50 / 5 (1,608)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

June 2, 2020

July 6, 2020

Pros/Cons

  • Pros

  • I love how easy it is to use, and if I run into any issues, customer service is very helpful in resolving the issue.

  • User friendly....great support...completely customizable....Scalable to any size operation

  • Cons

  • Sometimes a little slow but Customer Service impressive

  • It does go down from time to time, but not often enough to complain.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots