--- title: "Vanillasoft Software Reviews, Demo & Pricing - 2026" description: "Review of Vanillasoft Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/vanilla-soft-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Sales Engagement Platform Software](https://www.softwareadvice.com/crm/sales-engagement-comparison/) / Vanillasoft Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/vanilla-soft-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/vanilla-soft-profile/alternatives/) # Vanillasoft Review Custom quote 1 plan Wondering if Vanillasoft is right for your organization? Our Sales Engagement Platform Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Vanillasoft 4.6 [(233)](https://www.softwareadvice.com/crm/vanilla-soft-profile/reviews/) Pricing Pricing available upon request ### About Vanillasoft VanillaSoft is a cloud-based sales management solution that combines features for CRM, lead management and telemarketing which helps sales teams in businesses manage their daily operations. VanillaSoft is a lead optimization platform built for fast-response sales teams. VanillaSoft’s real-time workflow helps sales teams work smarter by making sure every lead gets the best chance to convert. It automatically prioritizes the warmest records, so agents don’t waste time figuring out who to contact next. It simplifies the agent’s activities, letting them focus on conversations instead of juggling data. Plus, it ensures calls, emails, and texts are sent in the right order, with the right message, and with the best chance of getting through—avoiding spam filters and blocked calls. These three pillars of VanillaSoft’s all-in-one system ensure sales teams are effective, efficient, and always reaching their leads. Do you work for Vanillasoft? [Manage this product listing](https://www.g2.com/products/vanillasoft/claim_requests/new?auto=true) Wondering if Vanillasoft is right for your organization? Our Sales Engagement Platform Software selection experts can help you in 15 minutes or less. ## Vanillasoft User Interface ## Popular Vanillasoft Alternatives Main Product Vanillasoft 4.6 [(233)](https://www.softwareadvice.com/crm/vanilla-soft-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.49Value for money - 4.55Customer support - 4.41Functionality Pricing Available upon request Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(630)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.78Value for money - 4.80Customer support - 4.68Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(7010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(745)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.72Value for money - 4.49Customer support - 4.49Functionality Pricing Starting at $7.00 per year Get Price ## Vanillasoft Pricing and Plans Vanillasoft has one plan. Basic is custom-priced. Basic Contact Sales for pricing No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Vanillasoft pricing compare to alternatives? Explore how Vanillasoft's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Vanillasoft4.6[(233)](https://www.softwareadvice.com/crm/vanilla-soft-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.5 | | [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)4.5[(4,493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) | $20.00 /user/mo | Not available | Available | 4.3 | | [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/)4.8[(630)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) | $250.00 /mo | Available | Available | 4.8 | | [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 | | [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/)4.3[(7,010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) | $14.00 /user/mo | Available | Available | 4.3 | Vanillasoft4.6[(233)](https://www.softwareadvice.com/crm/vanilla-soft-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.5 - [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)4.5[(4,493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) * * * Starting price $20.00 /user/mo Free trial Not available Free version Available Value For Money 4.3 - [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/)4.8[(630)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) * * * Starting price $250.00 /mo Free trial Available Free version Available Value For Money 4.8 - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/)4.3[(7,010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) * * * Starting price $14.00 /user/mo Free trial Available Free version Available Value For Money 4.3 ## Vanillasoft Features - Popular features found in Sales Engagement Platform Business Process Automation Calendar Management Campaign Management Communication Management For Sales Teams/Organizations Performance Management Sales Pipeline Management - More features of Vanillasoft Access Controls/Permissions Activity Dashboard Activity Tracking API Auto-Dialer Automatic Call Distribution Calendar/Reminder System Caller ID Call List Management Call Monitoring Call Recording Call Reporting Call Routing Call Tracking Call Transcription Client Management Collaboration Tools Computer Telephony Integration Contact Management Content Delivery Content Management Contract/License Management CRM Customer Database Customizable Fields Customizable Reports Customizable Scoring Dashboard Data Import/Export Data Management Deal Management Email Management Email Templates Email Tracking Engagement Tracking Field Sales Management Generative AI Goal Management Interaction Tracking Lead Capture Lead Distribution Lead Management Lead Nurturing Lead Qualification Lead Segmentation Meeting Management Monitoring Multi-Channel Communication Opportunity Management Performance Metrics Pipeline Management Predictive Analytics Prioritization Prospecting Tools Queue Management Real-Time Monitoring Recording Referral Tracking Reporting/Analytics Reporting & Statistics Sales Activity Management Sales Forecasting Sales Onboarding & Training Sales Reports Sales Trend Analysis Scheduling Source Tracking Task Management Template Management Territory Management Third-Party Integrations Voice Mail Workflow Automation Workflow Management ## Vanillasoft Integrations Salesforce Sales Cloud Integration rated undefined from -1 review VerticalResponse Integration rated undefined from -1 review Docusign Integration rated undefined from -1 review authorize.net Integration rated undefined from -1 review Comm-unity Integration rated undefined from -1 review Vonage Business Communications Integration rated undefined from -1 review See all 10 integrations ## Vanillasoft User Reviews ## Vanillasoft customer ratings - Overall rating: 4.6/5 - Total reviews: 233 ### Rating distribution - 5 stars: 162 reviews (70%) - 4 stars: 56 reviews (24%) - 3 stars: 9 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 3 reviews (1%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.5/5 - Customer support: 4.5/5 - Functionality: 4.4/5 --- ### Excellent Platform for Managing a University Phonathon - Overall rating: 5/5 - Reviewer: Qudsia S. - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with VanillaSoft has been very positive. Managing a phonathon requires balancing efficiency, caller training, and donor engagement, and VanillaSoft supports all three well. The platform allows our team to maintain consistent outreach, track donor interactions effectively, and monitor caller performance in real time. It has been a dependable tool for managing our call center operations and helping our team stay organized and productive during calling shifts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As someone who manages a university phonathon, VanillaSoft has been incredibly effective for running a high-volume calling program. The queue-based dialing system keeps callers moving efficiently between prospects and eliminates downtime, which helps maintain strong dial rates throughout shifts. The scripting tools are also very helpful for training student callers and ensuring consistent messaging across the team. I particularly appreciate the reporting and analytics features, which allow me to track key metrics like dials per hour, contact rates, and pledges. This makes coaching callers and managing performance much easier. Overall, it’s a reliable system for organizing donor outreach and keeping a student call center running smoothly. #### Cons While the functionality is strong, the interface can feel somewhat dated and takes a little time for new callers to learn. Some administrative features, like list management and workflow customization, could be more intuitive. That said, once the system is set up, it works very well for structured calling programs. #### Vendor response Hi Qudsia - thank you so much for taking the time to write a review. I am happy to hear that we are helpful with your high volume programs. That is what we aim for! Point taken on the interface and whatnot - I can tell you that there are updates in the works there, so do stay tuned! Replied March 2026 --- ### Simple & Effective - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my relationship with Vanillasoft is growing as I use it. Looking forward to seeing how it improves over time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The way it integrates with other software to allow for an efficient workspace is what stood out most right away. #### Cons Multitasking is kind of limited, though the system provides more than enough information within its windows to do get the job done. #### Vendor response Hi Jameel - thank you for taking the time to write a review, we appreciate it! helping make your day more efficient is what we are aiming for. :) Replied February 2026 --- ### I LOVE VANILLA SOFT!!! - Overall rating: 5/5 - Reviewer: Teayaka J. - Industry: Insurance - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very satisfied! I can't imagine running my business without it. My organization and contacting more leads and being more efficient and thorough. Also the building rapport and keeping notes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How smooth and easy everything and the customer service is literally top notch!! I love being able to view each lead easily by uploading a CSV and comment on it. Also the being able to customize the result codes. Just so much to love about it! #### Cons I can't easy pull reports and look at list of leads at a time. Being able to merge duplicate leads. That's really the only thing I can think of. #### Vendor response Hi Teayaka - thanks so much for taking the time to write a review! Doing reports is hard - totally get you - I believe our customer success team can help in additional ways if you have not spoken to them directly. Start with Vannillasoft.com/support and they can dig into things with you if you have not already. Replied February 2026 --- ### Vanillasoft not Vanillahard - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing, I've had it for over 5 years now and do not regret it what so ever. I recommend all new agents to give Vanillasoft a try. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy the setup is with calling leads and dispositioning them to their appropriate category. #### Cons I do not have any issues with Vanillasoft it's very easy to call the leads and really the only problem is the mindset I can have at times. --- ### Vanillasoft - Overall rating: 3/5 - Reviewer: Richard L. - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Average. Good functionallity. Format of screen for managing leads could be improved. At times there was too much information crammed into the first screen. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Integration of many features and gerneal convenience were very good. Support for issues was quick ad timely. #### Cons inability to gain administrator status because of failures in company structure occassional problems with sound quality and speed of loading software.a --- ### Great software that can be excellent choice for your journey - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the whole program its easy to use, I love the auto dialing feature, and support team act fast every time you need something, this its important for any CRM #### Cons the interface looks kinda old school, would love having a modern look for this software, and the fact that can't read SMS from more than 7 days ago, we should have access to all our SMS, so we can track better our leads #### Vendor response Hi Pedro - thanks for your review! We hear you about the interface - and changes are coming, so stay tuned. We appreciate your comment about SMS that are more than 7 days old. That is a system limitation today, but I will pass that along to our product team. Replied January 2026 --- ### Review of VanillaSoft - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Shows clients policy history and information all on one screen along with their payment history which is helpful. #### Cons Zero customer support is offered. Very difficult product to learn. Not user friendly or intuitive at all. #### Vendor response Hi Sharon — thanks for taking the time to share this. I’m sorry to hear about your experience. We want Vanillasoft to be easy to use and well-supported, and it’s clear that wasn’t how this felt for you. While support paths can vary depending on your organization, we do want to make sure your concerns are properly addressed. Please reach out to us at support@vanillasoft.com or (972) 200-0179 ext. 2, and we’ll help ensure you’re connected to the right team and get clarity moving forward. Replied January 2026 --- ### Vanillasoft review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. good! It has helped keep me afloat and has paid for itself time and time again, I highly recommend vanilla soft for anyone balling on a budget. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros amount of leads it has access too and the integrations available to fit into it from Nextgen, marketplace, CRMs for texting ect... #### Cons lots of unhealthy individuals who are frustrated and have been called a lot is the biggest thing, but that just comes with it, got to dig through sand and dirt to find the gold! #### Vendor response Hi Braxton - we are so glad that Vanillasoft is working out for you - we love that it "has paid for itself time and time again"! Replied January 2026 --- ### Quick, efficient support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the easy to navigate systemas well as the quick and kind support. The system is very user friendly #### Cons If i am being honest, I am new to the app and I currently do not have any complaints as far as the system or how it works. #### Vendor response Hi Tabitha - thank for your review! "So far so good" is how it sounds! Seems like you have found our support team if you run into bumps along the way, we are always happy to hear about how we can help or to make things work even better. Replied January 2026 --- ### Exceptional Call Center management System and support team - Overall rating: 5/5 - Reviewer: Theresa G. - Industry: Higher Education - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We implemented this project over a year ago, and I managed to get it up and running in a record three months. While such a quick turnaround is not typically recommended, the phenomenal support team played a crucial role in navigating the bumps associated with this rapid upstart. As someone entirely new to such a robust system, I anticipated a learning curve, but the grace and expertise demonstrated by the support team made all the difference. They walked me through each step, showcasing their deep understanding of the system's capabilities. Their advice was insightful, providing guidance on what would work best in our specific context, which has proven invaluable. The system itself is outstanding. Its seamless integration with our existing systems has significantly reduced human error from constant data entry. I can collect extensive data from each call and make changes on the fly, a feature that is both incredible and priceless. Moreover, the capability to provide real-time updates to our officers and team regarding constituents has transformed our workflow. Overall, this communication system, bolstered by an exceptional support team, has proven to be a game-changer for our organization. I highly recommend it to others seeking to enhance their communication and data management processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been utilizing the Vanilla soft system that integrates various functionality, and I could not be more pleased with its performance. The usability is exceptional, not only for backend operations but also for the user interface, making it easy to navigate and manage constituents. The ability to text, leave voicemails, and send emails seamlessly enhances interaction quality. The system supports both auto-dialing and manual dialing, allowing for versatility depending on the situation. What stands out most is how streamlined it makes tracking interactions—the process feels seamless and natural for both the user and the constituent. After each call, I can easily capture necessary data, which is automatically updated in each constituent's file. This feature ensures that I always have access to the most current information without the hassle of manual entries. Overall, this system significantly enhances my communication efforts, making my interactions efficient and effective. I highly recommend it to anyone looking to improve their client engagement experience. #### Cons The only issue I really have is our user error it is not always intuitive if you are not trained on the system, but it is such a robust system that it makes sense that it is not super easy without support, but we have an amazing support team #### Vendor response Hi Theresa - thank you so much for your review! All of that detail is fantastic, thank you! :) I am so glad that Vanillasoft is helping you and your team manage your constituent engagement, outreach and interaction with them, and data capture - just what we are hoping for. We think our support team is great too - I am sure you are, but just in case, do check out the knowledge base that has a lot of videos and content that might help before you get on the phone. Replied December 2025 --- Showing 1 - 10 of 233 Reviews [See All Reviews](https://www.softwareadvice.com/crm/vanilla-soft-profile/reviews/) ## Vanillasoft Popular Comparisons [HubSpot CRM vs Vanillasoft](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/122131-vanilla-soft/)[Kylas Sales CRM vs Vanillasoft](https://www.softwareadvice.com/marketing/kylas-profile/vs/vanilla-soft/)[Salesforce Sales Cloud vs Vanillasoft](https://www.softwareadvice.com/compare/2764-Salesforce/vs/122131-vanilla-soft/)[Zoho CRM vs Vanillasoft](https://www.softwareadvice.com/crm/vanilla-soft-profile/vs/zoho-crm/)[Pipedrive vs Vanillasoft](https://www.softwareadvice.com/crm/pipedrive-profile/vs/vanilla-soft/) [Compare All Alternatives](https://www.softwareadvice.com/crm/vanilla-soft-profile/alternatives/) ## Other Top Recommended Sales Engagement Platform Software [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) **4.3** (167) Recently recommended **50** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (19024) Recently recommended **39** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (506) Recently recommended **39** times [SPOTIO](https://www.softwareadvice.com/crm/spotio-profile/) **4.3** (78) Recently recommended **2** times Stuck Between Options? 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