From the moment I stepped into this platform, I was captivated by its ease of use and intuitive interface. I felt like I was navigating a virtual universe designed just for me. The platform allowed me to interact with the brands I love in a whole new and exciting way.

It's just amazing, like a dream come true! What I liked the most about this platform was its ability to merge different features like video chat and chatbots into one platform. I was able to solve my doubts instantly and receive personalized help in real time. It is a true marvel!

One of my least favorite things about this platform is that sometimes the video chat connection can be a bit unstable. Imagine my frustration when I was in the middle of an important call and the screen would freeze or the video quality would be pixelated! It was really frustrating and ruined my whole experience.

Overall Experience is good. They are open to development and seem to have a good understanding of what we need as a business. It would be great to get more feedback from Vee24 on what competitors are doing better and what we could improve on.

The gradual improvements has meant we can now offer a more professional and seamless service.

Mobile Phone view - Co-share can still be tricky to navigate.

Overall; we feel we have a good working relationship with Vee24 - it would be desirable to have clarity on our account/client team at Vee24 to further develop our working relationship.

We have been a partner since 2011The product has helped us meet initial and ongoing business objectives through many development features and transition across platforms (desktop, tablet, mobile)Implemented a chatBOT, also helped us achieve a reduction in head count freeing up agents to deal with more complex queries. The software is agent friendly and the functionality is easy to use. The inclusion of WhatsApp to our service offer so far has proved successful - keen to develop further.Software has so many capabilities such as video and keen to explore other areas in our roadmap which we haven't had the opportunity to do yet.

Video not on.Releases are generally not straightforward - there have been times we have had to roll things back and on occasion we have highlighted issues to Vee24 we feel should have been picked up during their internal testing.Reporting/Dashboard - inconsistencies with data and due to the nature of our business function having real time visibility of these numbers is essential.

I love that we are able to interact with our customers in a way that they are comfortable with, it is really adaptive to the customer and means that they are able to visit the store without leaving there home.

The software is easy to use and is kept upto date

the save button at the end of the chat is too close to the block button and it is making it difficult to save chats

Great working with the Vee24 team. Very helpful and any issues are resolved.

The product is very easy to use and user friendly. It also brings in great results

Can be glitchy sometimes, connection issues