Velaro Live Chat is a cloud-based live chat solution that helps businesses to provide real-time support on their websites and manage communications and engagements with the customers. The solution caters to small and midsize businesses across various industry verticals.
Velaro provides users customization capabilities that help users to modify chat buttons, surveys and the chat window to include their brand. It deploys inline and pop-up chat window designs. Proactive chat invites can automatically trigger a chat invitation after visitors make certain actions on the site. Velaro comes with pre- and post-chat surveys which help businesses to track their effectiveness and impact through built-in A/B testing.
Velaro integrates with various third-party customer relationship management (CRM) and help desk systems like NetSuite, Salesforce, Microsoft Dynamics, Google Analytics and Zendesk. Velaro provides mobile capabilities to the users that help them to access the solution remotely.
Services are offered on a per-user basis that includes support via phone, email, FAQs, livechat and more.
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