WebsiteAlive

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WebsiteAlive

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About WebsiteAlive

WebsiteAlive is a cloud-based live chat solution that allows agents to communicate with their customers through chat. The solution caters to various industries such as government, hospitality, sports, entertainment and real estate. WebsiteAlive offers customizable chat windows with multiple launch options like chat button, pop-ups, shareable chat links and embedded icons. Users can also create specific triggers for URLs, time duration and page visits that get shared with different departments based on the visitor’s action. WebsiteAlive’s email management feature saves customer queries to each agent’s inbox in case they are offline, which allows them to respond to customer’s emails once they are live and available to chat. It also offers reporting and analytics...

WebsiteAlive Pricing

SaaS based pricing, cancel anytime and no contract

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

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WebsiteAlive User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

2

Customer support

4.5

Functionality

5

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Anonymous

Verified reviewer

Company size: 501-1,000 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Functionality

5

Reviewed August 2018

Great way to engage with chat on website

I've had positive experiences with the website and little to no problems with it working functionally.

Pros

I like that this is a quick and easy tool to use with visitors to the website. With lead generation it allows you to speak to a prospect without talking on the phone. you then cal engage with them and set an appointment or follow up as needed.

Cons

There was nothing in particular that I didn't like about the product.

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Julie

YMCA of the Rockies

Verified reviewer

Company size: 501-1,000 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Functionality

5

Reviewed September 2018

Nice chat option for company website

Overall, we did have a good experience with the WebsiteAlive chat feature, but found it didn't quite fit our needs in the end. But I would recommend it for other companies looking for a chat feature.

Pros

This was an option we used for a year or two, in an attempt to keep up with modern expectations. The chatbox was nicely designed to fit with our website and branding, and people did use it to ask general questions, mainly.

Cons

If it is a popular feature, you almost need someone dedicated to answering the chats. Our sales reps would take turns answering the chat feature that was on our group website, and it was sometimes overwhelming to answer calls, take walk-ins AND be available to instantly answer chat questions. We eventually took it off the website because the function wasn't what we thought it would be (we really wanted it for group inquiries, but site visitors would use it for all of the miscellaneous questions or chats became very infrequent).

Anonymous

Verified reviewer

Company size: 11-50 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

2

Customer support

4

Functionality

5

Reviewed December 2018

Expensive but excellent and does the job perfectly

I need to use it for one company due to integrations, but for others I use a different option due to cost.

Pros

It is very easy to use and has all the features needed for live chat. Screen sharing is still an option, which is rare with live chat integrations these days. It's nice to see a good implementation.

Cons

It is very expensive, and only really viable for larger corporations due to the expense. If you can afford it it is excellent, but there are other options for much less or free that will likely get the job done for your needs.

Anonymous

Verified reviewer

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Functionality

5

Reviewed March 2018

Great Support Staff

Real Time Talk between customers and staff with track able data

Pros

We use this to allow our customers to chat directly with out sales staff on multiple sites. Recently we've even implemented different department options ( which initially caused a bit of an issue with report tracing but the support team quickly sorted it out).

Cons

I feel like there may be too many options on too many screens sometimes. I'd prefer to have one page just for all of the design, button, additional, message, etc options instead of having to click tabs, hyperlinks, or scroll around.

Alan

HCC

Verified reviewer

Time used: Free Trial

Review Source: Capterra

Ease-of-use

5

Customer support

5

Reviewed October 2015

WebsiteAlive

WebsiteAlive is very easy to use. I signed up for the free 30 day trial, and it was simple to add onto my site. Their customer support was also very quick. I will look into purchasing this product after the free trial is finished.