# Workpro Complaints Management System Software Reviews, Demo & Pricing - 2026 > Review of Workpro Complaints Management System Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/workpro-complaints-management-system-profile --- [Home](https://www.softwareadvice.com/) / [Complaint Management Software](https://www.softwareadvice.com/crm/complaint-management-comparison/) / Workpro Complaints Management System Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Workpro Complaints Management System 2026: Benefits, Features & Pricing Wondering if Workpro Complaints Management System is right for your organization? Our Complaint Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Workpro Complaints Management System 4.0 [(8)](https://www.softwareadvice.com/crm/workpro-complaints-management-system-profile/#reviews) Pricing Starting at £975.00 per year ### About Workpro Complaints Management System Workpro Complaints is a complete complaints management solution. From simple issues to complex investigations, Workpro gives you complete visibility and control of every part of the process, ensuring fair and consistent treatment for all customers. Workpro drives Compliance, Consistency & Control in complaints handling: COMPLIANCE • Custom workflows guide case managers, so policies & regulations are always followed correctly. • Full accountability and transparency is guaranteed by a chronological audit trail. • Alerts & notifications ensure deadlines are not missed. • The built-in standard reports library means management reports are easily generated. CONSISTENCY • Consistent workflows & historic complaints case information enables colleagues to pick up cases and queries quickly. • Meaningful categorization and reliable data collection help you generate accurate reports. • All data and documents are stored in one place, improving complaints case coordination and eliminating duplication. • Email & letter templates save time, reduce errors, and ensure professional communication. CONTROL • Dashboards give clear visibility of who needs to do what & highlight issues so... that corrective action can be taken. • Real-time complaints status & team performance can be monitored against targets. • Spot complaints trends and analyse root causes to improve products & services. Workpro is easy to use, cost-effective and specifically developed for complaints to meet the demands of complaints casework. Workpro comes pre-configured with a number of “out of the box” features ready to use. These tools that come as standard are designed to get you up and running quickly and deliver proven best practice complaint management processes. Workpro is also extremely flexible, customisable and scalable. Many elements of the system can be maintained by authorised System Administrators with training from us. Look up lists, targets, and terminology can be easily amended to reflect your policies and processes. Workpro is hosted in UK-based, state-of-the-art data centres. Our Software-as-a-Service includes advanced security monitoring and Disaster Recovery as standard: • Double-encrypted backups stored off-site • Disaster Recovery provision with a second standby system in another data centre. • ISO27001 accredited, UK-based data centres • 24/7/365 Managed Cyber Security Service THE EXPERTS IN COMPLAINTS CASE MANAGEMENT SYSTEMS Workpro is developed by Computer Application Services Ltd (CAS), specialists in Complaints case management systems as well as case management for employee relations, information requests (FOI, GDPR, SAR, EIR) and other regulatory casework. CAS has over 17 years’ worth of experience in case management systems, and we supply Workpro software to the public & private sectors throughout the UK and overseas. CAS is an employee-owned company, and every team member takes a personal interest in making Workpro a fantastic product. Our team is friendly, professional & approachable and aims to make sure that your solution is exactly what you need. Wondering if Workpro Complaints Management System is right for your organization? Our Complaint Management Software selection experts can help you in 15 minutes or less. ## Workpro Complaints Management System User Interface ## Popular Workpro Complaints Management System Alternatives Main Product Workpro Complaints Management System 4.0 [(8)](https://www.softwareadvice.com/crm/workpro-complaints-management-system-profile/#reviews) Ratings Breakdown - 3.88Ease of use - 4.20Value for money - 3.75Customer support - 3.88Functionality Pricing Starting at £975.00 per year Get Price Alternative Product [MasterControl Quality Excellence](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/) 4.5 [(534)](https://www.softwareadvice.com/manufacturing/mastercontrol-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.16Value for money - 4.48Customer support - 4.20Functionality Pricing Starting at $25000.00 per year Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) 4.6 [(180)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.40Value for money - 4.53Customer support - 4.42Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Workpro Complaints Management System Pricing and Plans Starting price: £975.00 per year Free Trial Free Version Basic £975.00 per user, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Workpro Complaints Management System Features - Popular features found in Complaint Management Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Feedback Management Interaction Tracking Issue Tracking Live Chat Prioritization Quality Assurance Self Service Portal Support Ticket Management - More features of Workpro Complaints Management System Access Controls/Permissions Activity Dashboard Activity Tracking API Assignment Management Audit Trail Case Management Chat/Messaging Collaboration Tools Customer Complaint Tracking Customer Service Analytics Customizable Branding Customizable Forms Customizable Reports Customizable Templates Data Import/Export Email Templates Forms Management Issue Management Monitoring Multi-Channel Communication Multi-Channel Management Real-Time Notifications Real-Time Reporting Real-Time Updates Reporting/Analytics Reporting & Statistics Routing Service Level Agreement (SLA) Management Social Media Integration Social Media Monitoring SSL Security Surveys & Feedback Tagging Third-Party Integrations Workflow Management ## Workpro Complaints Management System User Reviews Overall Rating 4.0 Ratings Breakdown 5 0% 4 100% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 3.9 Value for money 4.2 Customer support 3.8 Functionality 3.9 Have you used Workpro Complaints Management System and would like to share your experience with others? RD Rosalind D. Verified reviewer Government Administration 51-200 employees Used daily for more than 2 years Review source Reviewed October 2022 Excellent service at a good price 4 I have enjoyed working with CAS - Computer Application Services as their approach is both collaborative and strategic. They have assisted our organisation make advancements in our functionality offering to our customers and our staff which increases efficiencies and external access to our case management solution. Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Pros: The software deployed has evolved over the years and is responsive to the changing needs of the organisation. I really like the ethos that development costs/investments costs with one Ombudsman is offered to other Ombudsmen without needing to recoup the development costs. That is a very fair and ethical way for a supplier to work. Cons: Whilst flexibility in configuration is a good thing, it can lead to organic and unwieldly field additions which become redundant over time. A top down/ bottom-up descriptive tool displaying the interactive facets of the solution for the customer would be beneficial when that customer is requesting a change as visibility of the impact of the change may give pause or assist with a more streamlined approach to the change. Vendor Response Thank you Rosalind for your kind review. The Workpro team have really enjoyed working with you and your team too! I have forwarded your suggestion for a tool which could help customers to visualise the impact of change requests to the development team. We are always delighted to get user input for our product roadmap. Replied October 2022 Read More DH Darnell H. Verified reviewer Government Administration 2-10 employees Used daily for less than 2 years Review source Reviewed February 2023 Pros and Cons 4 I have been very impressed with the System. It is intuitive and once understood, easy to use. The time intensity is associated with the varied information that my organisation has decided to collect; however, the end results have been fantastic. I am also impressed with the responsiveness of the Helpdesk associated with Workpro. Overall, it is a great system. Of course, with any program there is a period of user angst associated with learning, however, I believe we as an entity are only just beginning to understand the value of what the system can provide and believe we will be adding additional uses and understanding more about what can be gleaned for Workpro in the long run. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I appreciate the information provided via the reporting function. Being able to collate the data after insertion and then analyzing the data is a very important and useful function of the system. Cons: It is very time intensive to update all the data prompts, but this is unavoidable as the end result is accurate and informative information. Read More CM Chris M. Verified reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed September 2020 Good foundational product 4 Generally positive - customizations can lead to specific glitches which can be slow to resolve as service team appears over stretched. Ratings Breakdown 4 Ease of use 2 Customer support 3 Functionality Pros: Workpro works seamlessly across platforms as a browser based implementation and is easy to navigate for end users. The product is also highly customizable to meet needs once you have in mind how your workflows operate and what you want to achieve. Cons: Workpro could be better integrated in common office based user systems such as Outlook from an email integration perspective (increased funcitonality for the plugin) or web outlook based integrations into the product. Calendar management integrations for case file based timeline alerts and points of contacts meetings etc should be implemented. Click to call functionality integrations for common systems (CISCO / MS Teams etc.) which could also autolog call timestamps. Better preview functions for documents. (resolution/ size scalability) could be improved Better dynamics for page loading - each click through on a case file generally leads to a webpage refresh which adds up to time with high latency. Ability to encrypt documents/PDF's from within WorkPro for emailing would be advantageous. Vendor Response Thanks very much for your review. We are glad your users find Workpro easy to use and you're right, it is highly customizable! There are now many elements of the system that customers can maintain themselves, with more on the way. We have invested heavily in our customer support, development and testing teams recently, with more staff recruited, an updated 24/7 online helpdesk and improved processes with industry benchmarked performance targets. We will track support feedback to ensure we return to 4 and 5 star ratings. Thank you also for the product suggestions, I have passed these to our team. Email encryption is available as an add-on module and we are currently researching integration with MS Teams (please contact us if you would like to know more). Replied October 2020 Read More NS Neil S. Legal Services 11-50 employees Used daily for more than 2 years Review source Reviewed September 2017 Very easy to use and intuitive system. 4 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Ease of use and reliability are very high on the list. It has also proved adaptable whilst still retaining the benefits of an 'off the shelf' solution. It works well on secure remote access (for increasingly mobile workforce). It has strong reporting tools. CAS are proactive with changes which all users need (for example upcoming GDPR compliance - May 18). Cons: This is not a 'like least' but something to 'improve further'. We've recently has some user group sessions which have let us see how other organisations are getting the most out of this great tool, more of that approach might inspire use to better use of and adaptation of this product, and is a great value add from working with CAS as a partner. Video demos of the products, as deployed, in other willing organisations, would also be great. This deals with the challenge of us not always knowing what to ask for, even although when we can frame the right question something is often possible within the system. Vendor Response Thanks for taking the time to give us a review. We are delighted you think Workpro is a great tool and that you find it easy to use and adaptable. We note that you would like to find out more about what other clients are doing and how that may be useful to SLCC. We look forward to collaborating with you on further enhancements to your adaptation of the product. Replied September 2017 Read More CH Christopher H. Verified reviewer Alternative Dispute Resolution 51-200 employees Used daily for more than 2 years Review source Reviewed December 2020 Good system, great team 4 I have used the system both as a caseworker and an administrator/developer, and have always been able to get what I needed from it. The team at CAS are responsive and friendly, and always seeking to improve the system through problem-solving conversations and product development. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The product is easy to use and is easy to customise to an extent. Cons: It would be useful to have more customisable features; our business practices are constantly evolving, and as a result our development is often a few steps behind where we want to be. Vendor Response Thank you for your comments, especially your kind words about our team! Although Workpro is highly customisable, we recognise that customers want the ability to make more changes themselves, without our help. We have therefore increased the user-configurable elements in Workpro and we plan to add more in the coming months. We would welcome a discussion around any particular features you would like included. Replied January 2021 Read More AP Alicia P. Verified reviewer Law Enforcement 11-50 employees Used daily for more than 2 years Review source Reviewed August 2020 Workpro Review 4 Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: The features that are most impactful for our organization are the workflows and the reporting software. These features allow users to easily progress a case along and offer a wide range of fields and periods to report on. Cons: For our organization, we found that integration with our existing business processes was quite difficult. We had to customize the system to fit our business needs, which was a hit-and-miss process. Vendor Response Thanks very much for your review, we really appreciate it and are glad you find the workflows and reporting in Workpro impactful. Workpro is highly customisable and we acknowledge that things took longer than we would have liked to hone the system for your business needs. We have done a lot of work over the past two years to improve our onboarding process, as well as extending the elements of the system customers can configure themselves. Replied September 2020 Read More JF Jeffrey F. Verified reviewer Government Administration 11-50 employees Used daily for more than 2 years Review source Reviewed August 2020 Workpro 4 Workpro was able to integrate several other business tools like email and scanning so we were able to have one business solution for our frontline work. Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 3 Functionality Pros: I like that you can customize the workflow to be relatively simple. Cons: The product does not allow individual customizations. For example, staff cannot turn on or off items like seeing a specific page or certain tasks, based on how they work. Vendor Response Thanks very much for your review. Workpro comes pre-configured with a standard set of workflows and reports, but is also highly customizable. We are actively increasing the amount of customization customers can do themselves. This is usually done at authorised system administrator level to ensure consistency across the user base, but there will also be some capabilities at individual user level e.g. dashboard widgets you can select/de-select. Replied September 2020 Read More NV Nick V. Verified reviewer Insurance 51-200 employees Used weekly for less than 2 years Review source Reviewed August 2020 Complaints 4 Moving from a spreadsheet to this has been really helpful . It has enabled us to better manage our complaints Ratings Breakdown 3 Ease of use 3 Customer support 4 Functionality Pros: Like the fact it tells you where you have gone wrong . Really useful for an occasional user Cons: In my opinion its missing a chasing / reminder system . Vendor Response Thanks very much for your review. We are glad to hear Workpro is helping you manage complaints better. Alerts, reminders and tasks are a key part of Workpro's feature set and we want to ensure you are getting the most out of these. Following on from your recent meeting with our Business Analysts, which covered Workpro's chasing system, we await your feedback from the process review you are conducting and we will help you to activate the right settings. Replied September 2020 Read More Showing 1 - 8 of 8 Reviews ## Other Top Recommended Complaint Management Software [Rock Solid](https://www.softwareadvice.com/crm/rock-solid-profile/) **0.0** (0) Recently recommended **31** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **22** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (824) Recently recommended **1** times Stuck Between Options? 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