Quite a positive experience. We needed one system to unite several offices and easily achieved it with Zadarma.

There are several technical issues with PBX, such as lack of transfer functions integration with hardware and software phones.

Great value calls from simple to configure software  - works from my contact list  and integrates with my call logs.

I think Zadarma is an outstanding company that must be appreciated and supported in order to continue. It did make my life a lot easier, personally and for business.

It is a great project which for me personally has opened up my business activities in fields i was not aware at all i could do.

With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do.

Then you discover they have totally stupid pricing based on 10 countries that are totally unrelated and illogic. Calls from any other major coutry is extremely expensive.

They are the unpaid police VOIP gatekeepers- No north american company or voip requires a passport for a number and SMS setup.

Never saw such an unprofessional approach form any service provider. They require a passport as verification proof.

Easy to use,  exception installation and application. Moneywise is reasonable.

The price does not depend on the number of users, we are expanding rapidly and appreciate that we do not have to pay extra for each new employee.

Purchased virtual # solely to forward UK calls to a US cell phone - support has been responsive.

Call forwarding as of yet does not work. They test calls from their system which is absolutely meaningless.

Very good experience, we didn't have any problems everything works smoothly.

Software, I mean the App for the I phone is great and easy to use. Softphone on the web  is easy to operate, while the general menu is still confusing.

Poor customer service and difficult sign-up process.

Very good software works perfectly in Mexico. Customer Support is great in different languages.

Zadarma is simple and easy to use. Non-tech guys will get along with it quickly.

The service I needed was not functional, Zadarma support refused to issue a refund.

SMS delivery was not working and they refused to refund.

Very easy to set up, we managed to do everything on our own.

Test call from my US land line to the virtual # also fail. No resolution yet... prepare to cancel and chargeback.

Support and Implementation Instructions Beyond Poor.

Fails all the time, terrible customer support, they take your money and then ask.

A couple of time there were situations with wrong calls when the number belonged to someone else, and people kept calling it.

Once ported, our incoming calls keep cutting at 30secs.

I don't think I ever tried contacting customer service. The ability to pay for services is very easy.

Zadarma is a great phone system for small businesses. It's easy to set up lines, extensions and numbers and it's very reliable.

The phone call was perhaps the most revealing in that the person who called had such poor English language skills that he gave up after two or three attempts to communicate.

Overall I consider this a great service with very useful features.

Simple integration with top CRM systems. Great value for money compared to competitors.

The service is cheap, but customer service is HORRIBLE to say the least.

I purchased a virtual number from Zadarma. After setting it up on my phone with their app, I immediately started getting dozens of spam calls a day on the new number.

I can call Bulgarian mobile numbers which would otherwise be very expensive with our local phone service. Voice quality is very good.

Ease of use, accountability, incredible customer service, and reliability.

I worked with the executive to build a custom system and I love it. It’s working out extremely well.

Choosing Shape Software as our CRM company is the worst business decision we have ever made. Absolute nightmare dealing with anyone at Shape Software.

All of us in the company love this CRM. Very helpful and user-friendly.

They frequently release excellent features and have top notch customer service. They built a custom system that fit all of my needs.

I really don't have a lot of bad experience with Shape Software.

I was impressed with how easy it is o maintain your pipeline with all of the integrations and automations. I love how everything from lead funnels to  file sharing easily accessible.

The software is user-friendly and very intuitive. I love how it organizes my leads and data quickly, and the marketing tools and integrations make life so much easier.

The software is very easy to use and all of the required data I need is displayed in a streamline and easy to monitor manner. The software is intuitive and easy for anyone to use.

Shape Software is intuitive, organized, customizable, and great for any sized company.

Shape software is easy to use, intuitive, and just the perfect software.

It's super intuitive and easy to understand. As a UX designer myself, their UX is really good.

I wish some of the additional charges were included in the package but since the software is already so low, I do not mind paying them.

I have had an amazing experience with the software and team behind this all.

I haven't really found anything I don't like about this program.

Overall, I am excited to continue using Shape. I believe it will streamline communications and records.

This a must in our business,  I couldn’t conduct business without the CRM, they have amazing support and training material.

Shape Software definitely fits my companies needs. On top of that, it is easy to install and has excellent support.

Shape Software is absolutely amazing. An important part of being a functional company is maintaining excellent communication and records.

Fast response, easy to use website, very easy to request a demo.

Shape is an amazing clear cut, efficient, streamlined software that allows you to customize the portal to.

I haven't used very many softwares before Shape Software, but it is definitely more intuitive than the other ones, which was my biggest grievance when I discovered it.

This is the best CRM a mortgage company can use. And competitively priced too.

I like the way they organize their graphs. They make it super easy to understand trends.

I highly recommend Shape to anyone looking for a cost-efficient, highly effective CRM software.

US Dollar

Zadarma is a cloud-based and on-premise solution that assists small to large enterprises with cloud PBX, virtual phone numbers, VoIP calls and more. It allows users to create a business phone system to streamline processes for interactive voice responses, call answering, forwarding, transfers, and recording. 


Businesses can integrate virtual phone numbers with customer relationship management (CRM) systems to track incoming calls and connect with prospects even from remote locations. Users can set up automated text responses and answer calls based on customer profiles. Additionally, it comes with click-to-call functionality, which allows users to configure one-click communications with clients. 


Zadarma comes with an API, which enables businesses to modify the system and integrate it with third-party applications such as Zoho Desk CRM, Bitrix24, AmoCRM, Salesforce, Zendesk and more. Pricing is available monthly as well as on an annual subscription. 



LongDescription

Call Transfer

SMS Messaging

Employee Directory

IVR/Voice Recognition

Automatic Call Distribution

Calendar/Reminder System

Voice Mail

Auto-Dialer

Call Recording

Call Logging

Call Center Management

VoIP

Call Routing

Lead Generation

Virtual Extensions

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Lead Management

Mobile Access

Inbound Call Center

Ring Groups

Call Scripting

Hotkeys

Virtual Call Center

Multi-Channel Communication

Unified Communications

Workflow Management

Predictive Dialer

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Fax Management

Manual Dialer

Open Database Design

Reporting/Analytics

Lead Qualification

Video Conferencing

Call Tracking

Purchasing & Receiving

Call Monitoring

Third-Party Integrations

Task Management

SIP Trunking

Queue Management

Monitoring

Activity Tracking

Caller ID

AB Testing

Multi-Campaign

ROI Tracking

Visitor Tracking

Conversion Tracking

Call Tracking Metrics

Audio/Video Conferencing

Alerts/Notifications

SMS Marketing

Multi-Language

Communication Management

Call Reporting

Conferencing

Lead Capture

Sales Pipeline Management

Calendar Management

Data Import/Export

Email Templates

Email Marketing

Social Media Integration

Email Management

Contact Database

Phone System (PBX) bundles:
Standard (<5 members) = $0 per month
Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly 
Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly 

Virtual Phone number rates: from $2 per month
Rates for calls: See website for international pricing rates
Rates for sending and receiving SMS messages: See website for international pricing rates

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Zadarma

Documentation

Shape's cloud-based solution offers tools designed to manage online marketing and promotions, capture leads from online sources, organize sales pipelines, connect with customers and automate everyday tasks. Shape is suitable for businesses in industries such as legal, real estate, mortgage, insurance, education, hvac and construction.


Shape's collaboration tools facilitate project information sharing within and across departments and user roles. It includes a centralized repository to store prospects, accounts, contacts, documents, photos, billing and transactions and e-signature agreements in one place.


Shape’s customizable dashboard enables users to keep track of department-specific performance indicators and explore business-relevant trends. Additional features include call scripting, drip campaign automation, task scheduling, reporting and integration with Outlook and Gmail.


Shape is available on a per user per month subscription with no annual contracts and offers customer support via an online knowledge base, phone and email.



Zadarma vs Shape

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