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Zervicio is a customer relationship management (CRM) solution designed to manage after-sale customer support. It can be deployed on-premise or as a cloud-based solution. Key features include support ticket generation, complaints, a knowledge base, ticket assignment and escalation matrix through service level agreement (SLA) rules, and an online self-service ticketing system. Zervicio enables agents to provide customer service in the field using mobile devices. Users can manage tickets and complaints coming from a variety of channels including email, web, social media, phone and chat. The solution includes a knowledge base, to which agents can add or update articles, and customers can access as a self-service tool. Zervicio is available for purchase on a monthl...
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