Supported Operating System(s):Web browser (OS agnostic)
Ecrion is a customer experience automation tool built for enterprises of all sizes. With this solution, users can map customer journeys, track the number of customers at each milestone, and identify friction that prevents conversion. In addition, Ecrion offers a digital experience platform that includes an online portal and self-service capabilities for customers.
Ecrion includes a customer communications management feature where customer service agents can personalize and automate communications based on preferences. Engagement platforms help keep track of customer interactions and identify areas of improvement. With the customer analytics feature, enterprises can measure and assess performance campaigns in order to improve their success....
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