Freshsurvey

RATING:

5.0

(1)
Overview

About Freshsurvey

Champion your CX with Freshsurvey. Create NPS and eNPS surveys in a flash. Align your surveys with your brand's presence with custom logos and colours. Create surveys in up to 40 languages, as per your customer preferences. Manage your contacts more efficiently with custom lists and segments. Deliver surveys to your customers through multiple channels like email or web-app embed or as an embed in an email delivered by an email service of your choice. You can also choose to share your surveys via a link. Collect feedback in the languages your customers are most comfortable with. Boost response numbers and their quality by scheduling your emails for the right date and time. Use display and skip logic only to ask relevant questions. Use survey throttling to ensure the ...

Freshsurvey Pricing

Please contact Freshworks directly for pricing details.

Starting price: 

$0.01 one time

Free trial: 

Not Available

Free version: 

Available

Create free branded surveys
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Freshsurvey Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

0

Value for money

0

Functionality

4

Most Helpful Reviews for Freshsurvey

1 Review

Kateřina

Hospital & Health Care, 1,001-5,000 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed March 2023

Freshsurvey

PROS

Freshsurvey is very easy tu use tool to collect opinions and feedback and to analyze the responses. I highly value the possibility to analyse and visualise the results using the tool. Very useful is also the possibility to collaborate with other team members on one project.

CONS

It is not possible to adjust the formatting of the questionaire - e.g. adjust the spacing between survey questions or add your own images. Also the free version allows to get only 50 responses which is mostly insufficient and the premium version is in my opinion quite expensive.

Vendor Response

Hey! Thank you for the great review. We wish to clarify that there is no limit on the number of responses you can collect. The web in-app collector and email embed collector are 100% unlimited. With the email collector, the only limit is on the number of emails that can be sent out, which is capped at 5000/month. One more thing we wish to clarify is that Freshsurvey is 100% free, and there is no paid or premium version.

Replied April 2023