# Hello Customer Software Reviews, Demo & Pricing - 2026 > Review of Hello Customer Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/hello-customer-profile --- [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / Hello Customer Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Hello Customer 2026: Benefits, Features & Pricing Wondering if Hello Customer is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Hello Customer 4.3 [(8)](https://www.softwareadvice.com/customer-experience/hello-customer-profile/#reviews) Pricing Starting at €9,999.00 per year ### About Hello Customer Hello Customer is an AI-powered Voice of Customer platform that helps companies understand customer feedback at scale and turn it into clear, actionable insights. Many organizations collect large volumes of customer feedback through surveys, reviews, or open comments, but analyzing that feedback manually is time-consuming and difficult. Hello Customer automatically analyzes open-text feedback using artificial intelligence, detecting sentiment and categorizing comments into meaningful topics such as product quality, service experience, delivery, pricing, or digital interactions. Instead of reading thousands of responses, teams can instantly see what customers appreciate and where problems occur. The platform connects feedback directly to key customer experience metrics such as NPS and CSAT. With built-in analytics and visualization tools, organizations can identify the key drivers behind customer satisfaction and dissatisfaction and understand which areas have the greatest impact on loyalty. Interactive dashboards make it easy to explore insights and trends across the organization. Key capabilities include: 1. Customer feedback categorization Automatically group customer comme... nts into clear feedback categories and themes. 2. AI-powered sentiment analysis Understand whether feedback is positive, neutral, or negative without manual analysis. 3. Key driver analysis Identify the factors that most strongly influence customer satisfaction and loyalty. 4. Customer experience dashboards Visualize trends, feedback categories, and experience metrics in intuitive dashboards. 5. Trend and performance monitoring Track how sentiment and feedback topics evolve over time. 6. Location and segment comparison Compare feedback across stores, regions, products, or customer segments. Hello Customer transforms unstructured feedback into structured insights that teams across customer experience, marketing, and operations can act on. By understanding what drives customer satisfaction, organizations can prioritize improvements, resolve issues faster, and strengthen the overall customer experience. The platform is used by mid-sized and enterprise organizations across Europe that collect customer feedback at scale and want to turn Voice of Customer data into measurable business impact. Wondering if Hello Customer is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. ## Hello Customer User Interface ## Popular Hello Customer Alternatives Main Product Hello Customer 4.3 [(8)](https://www.softwareadvice.com/customer-experience/hello-customer-profile/#reviews) Ratings Breakdown - 4.13Ease of use - 4.33Value for money - 4.71Customer support - 3.75Functionality Pricing Starting at €9999.00 per year Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(542)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [SurveyLab](https://www.softwareadvice.com/survey/surveylab-profile/) 4.9 [(62)](https://www.softwareadvice.com/survey/surveylab-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.77Value for money - 4.78Customer support - 4.75Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(968)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/) 4.7 [(260)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.58Value for money - 4.70Customer support - 4.59Functionality Pricing Starting at $39.00 per month Get Price ## Hello Customer Pricing and Plans Starting price: €9,999.00 per year Free Trial Free Version Basic €9,999.00 per feature, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Hello Customer Features - Popular features found in Survey Customizable Questions Customizable Templates Data Analysis Tools Data Import/Export Drag & Drop Email Marketing Feedback Management Question Branching Skip Logic Support Audio/Images/Video URL Customization - More features of Hello Customer Access Controls/Permissions Activity Dashboard AI/Machine Learning Alerts/Notifications Annotations Anonymous Feedback API Categorization/Grouping CES Survey Structure Chat/Messaging Collaboration Tools Commenting/Notes Complaint Monitoring Conditional Logic CRM CSAT Survey Structure Customer Experience Management Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Reports Dashboard Data Collection Data Extraction Data Storage Management Data Visualization Email Management Email Reminders Engagement Tracking Event Triggered Actions Knowledge Management Machine Learning Mobile Survey Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Language Multiple Data Sources Negative Feedback Management NPS of Customers NPS of Employees NPS Survey Structure Offline Response Collection Optical Character Recognition Part of Speech Tagging Performance Metrics Predictive Analytics Pulse Surveys Qualitative Comparative Analysis Quantitative Analysis Question Library Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Reminders Reporting/Analytics Reporting & Statistics Response Validation Search/Filter Segmentation Sentiment Analysis Site Intercept Survey SMS Messaging Speech Recognition SSL Security Statistical Analysis Survey Builder Survey/Poll Management Surveys & Feedback Tagging Template Management Text Analysis Text Fields Third-Party Integrations Topic Classification Trend Analysis Visual Analytics Website Integration Widgets ## Hello Customer Integrations Freshdesk Integration rated undefined from -1 review Hotjar Integration rated undefined from -1 review Pointerpro Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review See all 7 integrations ## Hello Customer User Reviews Overall Rating 4.3 Ratings Breakdown 5 38% 4 50% 3 13% 2 0% 1 0% Secondary Ratings Ease of Use 4.1 Value for money 4.3 Customer support 4.7 Functionality 3.8 Have you used Hello Customer and would like to share your experience with others? Balwinder P. Verified reviewer Education Management 1001-5000 employees Used monthly for less than 6 months Review source Reviewed April 2019 Good way to get customer feedback 5 It helped me know my customers well. Ratings Breakdown 5 Ease of use 4 Customer support 4 Functionality Pros: A business can grow only by understanding customer needs and feedbacks. Hello customer is a great and easy way to know your customers in better way and this definitely increases the chance to grow a business efficiently. Cons: I think this is really a great to reach and know your customers but, the company should increase its popularity. Read More LF Lieven F. Verified reviewer Telecommunications 1001-5000 employees Used daily for more than 2 years Review source Reviewed January 2023 important tool to work on customer centricity 5 Great tooling but even more important the great support and the possibility to discuss business challenges Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Easy to use also on integration level, interesting customer insights Cons: less performant tooling for long surveys Reasons for choosing Hello Customer Customer support and possibility to discuss challenges with the HC team Vendor Response Thank you so much for your review Lieven, much appreciated! We will pass your feedback internally :) Replied January 2023 Read More if isabelle f. Verified reviewer Events Services 51-200 employees Used weekly for less than 6 months Reviewed November 2019 feedback 3 Good collaboration, we have the impression that - although not all the problems are solved - the remarks are listened to and in the short term small changes happen which make a difference in the way of using the system. Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: objective way of data processing , rather than individual interpretation Cons: The text interpretation by Isaac in the several languages could be better Read More NK Navid K. Verified reviewer E-Learning 51-200 employees Used daily for more than 2 years Reviewed November 2019 A great tool with a great team 4 NPS is one of the key metrics in Mindvalley and we are always striving to improve our products, services, and customer experience and Hello Customer helps us to achieve this goal. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Hello Customer brings all the NPS data of our different products in one place and helps us to understand our customers better and find out what are the things we should continue doing and what are the things that we should improve on. It helps us to know points of improvement and create product road maps and understand what are the things that we need to prioritize. Also, the platform helps to automatically calculate the NPS for different batches of the customers and compare different batches and program feedback and score in order to have a better overview of how a product is doing throughout the time and compared to other products. On top of that, Hello Customer's team are very friendly and helpful in guiding and helping and response very fast and clear. We have a great working relationship with them in the past years and happy to continue this relationship Cons: I would like more control over the Quarantine periods (the system doesn't send multiple surveys to the same customer). In the sense that the Touchpoint can differentiate the quarantine period based on the metadata that we are sending to the platform. So if we are using the same touchpoint for programs A and B, I can set one Quarantine period. However, I would prefer that the touchpoint can differentiate these two and don't count one quarantine for both. Vendor Response Hi Navid Thanks for the feedback, we love working with you too! We just wanted to reach out and let you know that we've submitted your request about the Quarantine period to our Product team for them to take into consideration. Your client partner Carmen will keep you updated on whether it will be in the roadmap or not. Thanks again! The Hello Customer Team Replied January 2020 Read More TO Tayfun O. Verified reviewer Electrical/ Electronic Manufacturing 1001-5000 employees Used weekly for less than 2 years Reviewed November 2019 Delivers the promise. 4 The goal was to send NPS surveys, in the frequency that we'd like, with a quarantine period for customers, by uploading a custom Excel file, in multiple languages. And the product enables this, the way we want. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: It works as expected and delivers what it says it does. Cons: Reporting. It's practically useless. Where it displays information that can be used, if you need to capture this information for multiple points (in our case, different regions, divisions and markets) and if you need e.g. 10 different points (in our case, this is more) you have to update your filters 10 times by clearing all options and start filtering from scratch. Total waste of time. Expected improvements, suggestions of usage, etc. were shared 2-3 times, to 2-3 different people and these were never considered although many updates were received to the product, including a big one which looked like a complete overhaul. Reasons for choosing Hello Customer Another division was already using the product as pilot for a year, and it was possible to start our survey within the same pilot exercise. Vendor Response Hi Tayfun! Thanks a lot for your review! Happy to read that we deliver what we promise. We were well aware that filters in the reporting module weren't saved and that his was causing friction with our users. To solve this we implemented 'Filter Sets' in our lastest November release. This new feature allows you to save the filters you've selected so you have easy access to them every time you use the analysis module. This will save you loads of time :) We're sorry to hear that you weren't aware that we've just implemented this. Our support team will get back to you with some help articles on the Filter Sets and from a communication point of view we're going to check how we can improve the release communication for both admins and users. Thanks again for your feedback and have a great day! The Hello Customer team Replied January 2020 Read More Guillian F. Verified reviewer Real Estate 201-500 employees Used weekly for less than 2 years Review source Reviewed January 2024 Ideale bevragingstool voor entry & medium level reviewflows 4 Ratings Breakdown 5 Ease of use 5 Value for money 4 Functionality Pros: \- Makkelijk te bedienen, eenvoudig aan te leren - Mogelijkheid tot custom API-integraties - Touchpoint access per user/group aanpasbaar - Tal van automatiseringsopties voor bevragingen - Eenvoudige exportopties Cons: \- Bepaalde limieten voor geavanceerde bevragingsflows Read More DD David D. Verified reviewer Retail 201-500 employees Used weekly for less than 12 months Reviewed October 2019 Perfect tool to analyse customer satisfaction 4 Perfect tool to follow up your business and check how your performance is regarding customer satisfaction. The available data gives you a complete insight of the level your business units are operating on. Easy to use, simple to interpret and handle. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Detailed information available, easy to use. The features are very accessible, the quality of the data is very useful to work with and to give feedback to the business units. Cons: Just some little technical things, like selecting one shop and when going to an other feature you need to click again the shop. Read More LO Luc O. Verified reviewer Electrical/ Electronic Manufacturing 1001-5000 employees Used weekly for less than 12 months Reviewed October 2021 A must have ! 5 Hello Customer is a wonderful platform. Easy, fast and funny ! Awesome to reach great results towards our customers. When you have problems, there are always fantastic members of Hello Customer at your disposal Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: It's very easy to use and you can get wonderful insights Cons: Nothing in particular, nohard things to mention Read More Showing 1 - 8 of 8 Reviews ## Other Top Recommended Survey Software [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17624) Recently recommended **0** times [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) **4.7** (11451) Recently recommended **0** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10458) Recently recommended **0** times [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) **4.6** (5254) Recently recommended **0** times Stuck Between Options? 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