It helped me know my customers well.

A business can grow only by understanding customer needs and feedbacks. Hello customer is a great and easy way to know your customers in better way and this definitely increases the chance to grow a business efficiently.

I think this is really a great to reach and know your customers but, the company should increase its popularity.

Great tooling but even more important the great support and the possibility to discuss business challenges

Easy to use also on integration level, interesting customer insights

less performant tooling for long surveys

Good collaboration, we have the impression that - although not all the problems are solved - the remarks are listened to and in the short term small changes happen which make a difference in the way of using the system.

objective way of data processing , rather than individual interpretation

The text interpretation by Isaac in the several languages could be better

NPS is one of the key metrics in Mindvalley and we are always striving to improve our products, services, and customer experience and Hello Customer helps us to achieve this goal.

Hello Customer brings all the NPS data of our different products in one place and helps us to understand our customers better and find out what are the things we should continue doing and what are the things that we should improve on. It helps us to know points of improvement and create product road maps and understand what are the things that we need to prioritize. Also, the platform helps to automatically calculate the NPS for different batches of the customers and compare different batches and program feedback and score in order to have a better overview of how a product is doing throughout the time and compared to other products. On top of that, Hello Customer's team are very friendly and helpful in guiding and helping and response very fast and clear. We have a great working relationship with them in the past years and happy to continue this relationship

I would like more control over the Quarantine periods (the system doesn't send multiple surveys to the same customer). In the sense that the Touchpoint can differentiate the quarantine period based on the metadata that we are sending to the platform. So if we are using the same touchpoint for programs A and B, I can set one Quarantine period. However, I would prefer that the touchpoint can differentiate these two and don't count one quarantine for both.

The goal was to send NPS surveys, in the frequency that we'd like, with a quarantine period for customers, by uploading a custom Excel file, in multiple languages. And the product enables this, the way we want.

It works as expected and delivers what it says it does.

Reporting. It's practically useless. Where it displays information that can be used, if you need to capture this information for multiple points (in our case, different regions, divisions and markets) and if you need e.g. 10 different points (in our case, this is more) you have to update your filters 10 times by clearing all options and start filtering from scratch. Total waste of time. Expected improvements, suggestions of usage, etc. were shared 2-3 times, to 2-3 different people and these were never considered although many updates were received to the product, including a big one which looked like a complete overhaul.

- Makkelijk te bedienen, eenvoudig aan te leren - Mogelijkheid tot custom API-integraties - Touchpoint access per user/group aanpasbaar - Tal van automatiseringsopties voor bevragingen - Eenvoudige exportopties

- Bepaalde limieten voor geavanceerde bevragingsflows

Perfect tool to follow up your business and check how your performance is regarding customer satisfaction. The available data gives you a complete insight of the level your business units are operating on. Easy to use, simple to interpret and handle.

Detailed information available, easy to use. The features are very accessible, the quality of the data is very useful to work with and to give feedback to the business units.

Just some little technical things, like selecting one shop and when going to an other feature you need to click again the shop.

Hello Customer is a wonderful platform. Easy, fast and funny ! Awesome to reach great results towards our customers. When you have problems, there are always fantastic members of Hello Customer at your disposal

It's very easy to use and you can get wonderful insights

Nothing in particular, nohard things to mention