With Insocial we can better understand our customers and therefore improve our company.

The software gathers feedback on all of the customers' touch points. You really understand the good and the bad of your company, so you can improve and grow. All of the data is gathered in a dashboard and you can combine them and visualize them as you wish. Besides that it's a great team to work with! Really enjoyed working together.

The software is constantly improving! So if there are any cons about this software; then you can always address this to the Customer Succes team, so they can help out and evolve the platform.

Binnen NCCW hebben wij heel lang de aanname gedaan dat wij wisten hoe een klant / gebruiker over ons dacht. Maar dat kun je alleen maar weten als je de klant / gebruiker zelf vraagt. Hiermee krijg je de mogelijkheid om je product en de diensten verder te verbeteren.

Op een laagdrempelige manier halen wij feedback op bij onze klanten / gebruikers. Door het gebruik van business rules wordt een klant niet overvraagd

Er zijn wat mij betreft geen nadelen.

Perfect!

We used the reporting to get insights on how members and employees value our company. Through InSocial we learned where we can improve, but also where can further strengthen our organization. The assistance from Laurien was fast, helpful, proactive and extremely insightful.

The speed when analyzing. When changing between teams for example.

This product gives our organisation an easy and good overview of how they experience our service.

Intergation with our business process was easy.

What we mis is when you discuss with te customer after you receive the feedback there is no possiblity to register what you did discuss with the customer.

We wanted to get a better grip on how customers experience our company, software and services and provide those customers with an extra channel to give feedback and advice. InSocial helps to facilitate this, both with their platform capabilities as with their expertise and support.

The basic things you work with most are very intuitive and do not really need much training or explanation. It has a nice look&feel to provide our customer with a good experience, which was very important for us. Although we haven't utilized all the integration possibilities, we're confident that the platforms API will support our needs.

There's a lot of insights you can already get from the data that's collected. I think there's an opportunity to standardize certain insights even more, so that (admin) users can become even more self sufficient in getting those deep dive insights.