--- title: "Kustomer Software Reviews, Demo & Pricing - 2026" description: "Review of Kustomer Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-experience/kustomer-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Kustomer Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-experience/kustomer-profile/alternatives/) # Kustomer Review From $89-$139/month 2 plans Wondering if Kustomer is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Kustomer 4.6 [(82)](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/) Pricing Starting at $89.00 per user per month ### About Kustomer Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. The solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. Kustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation. Do you work for Kustomer? [Manage this product listing](https://www.g2.com/products/kustomer/claim_requests/new?auto=true) Wondering if Kustomer is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Kustomer User Interface ## Popular Kustomer Alternatives Main Product Kustomer 4.7 [(80)](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.43Value for money - 4.68Customer support - 4.59Functionality Pricing Starting at $89.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price ## Kustomer Pricing and Plans Kustomer has two plans. Enterprise is $89.00/user/mo billed monthly. Ultimate is $139.00/user/mo billed monthly. Enterprise $89.00 per user, per month Unlock big CX power for small teams without breaking the bank. Enterprise plan includes: - Multi-Channel Communication - Voice Provider Integration - Proactive Service - Actionable Integrations - Business Process Automation - Standard and Custom Reporting - Multilingual Support - Satisfaction Measurement and Reporting - Language Detection - Sentiment Analysis Ultimate $139.00 per user, per month Ultimate plan includes: - Workflow & automation options - Data storage - Agent productivity - Knowledge base - Notifications - Security Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Kustomer pricing compare to alternatives? Kustomer's starting price is $89.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Kustomer4.6[(82)](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/) | $89.00 /user/mo | Not available | Not available | 4.4 | | [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 | | [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) | $55.00 /user/mo | Available | Not available | 4.2 | | [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) | $15.00 /user | Available | Not available | 4.6 | | [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) | $25.00 /user/mo | Available | Not available | 4.5 | Kustomer4.6[(82)](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/) * * * Starting price $89.00 /user/mo Free trial Not available Free version Not available Value For Money 4.4 - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) * * * Starting price $55.00 /user/mo Free trial Available Free version Not available Value For Money 4.2 - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) * * * Starting price $15.00 /user Free trial Available Free version Not available Value For Money 4.6 - [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 ## Kustomer Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Kustomer Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Notifications API Automated Responses Autoresponders Canned Responses Chatbot Chat/Messaging Collaboration Tools Communication Management Configurable Workflow Contact Management Contextual Guidance Customer Database Customer Experience Management Customer History Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Document Storage Drag & Drop Email Management Email Templates Engagement Tracking Event Triggered Actions Feedback Management Inbox Management Intent Recognition Interaction Tracking Knowledge Management Language Detection Live Chat Macros/Templated Responses Monitoring Multi-Channel Communication Multi-Language Natural Language Processing Performance Metrics Predictive Analytics Prioritization Proactive Chat Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Search/Filter Self Service Portal Sentiment Analysis Service Level Agreement (SLA) Management Single Sign On SMS Messaging Social Media Integration Support Ticket Management Survey/Poll Management Tagging Third-Party Integrations Ticket Management Transcripts/Chat History Trend Analysis Visual Analytics Widgets Workflow Automation Workflow Management ## Kustomer Integrations SurveyMonkey Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Fivetran Integration rated undefined from -1 review Looker Integration rated undefined from -1 review HubSpot Data Hub Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 63 integrations ## Kustomer User Reviews ## Kustomer customer ratings - Overall rating: 4.6/5 - Total reviews: 82 ### Rating distribution - 5 stars: 56 reviews (68%) - 4 stars: 23 reviews (28%) - 3 stars: 3 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.4/5 - Customer support: 4.7/5 - Functionality: 4.6/5 --- ### Great, Affordable Live Chat and Ticket Mgmt Tool - Overall rating: 5/5 - Reviewer: Charlotte K. - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would highly recommend Kustomer as a CRM / live chat tool. We've been using them for years and our CX team is able to easily manage tickets and route conversations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kustomer is easy to use, very customizable, and affordable in comparison to other providers. We use them for live chat, ticketing, and SMS messaging with our customers. #### Cons Kustomer isn't the most widely used software, so occasionally we've run into not being able to easily integrate with all the other platforms we use. However, they connect to the majority of them in a few clicks or with an API Integration. --- ### Customer Representative - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Consumer Services - Company size: 201-500 employees The reviewer appreciates Kustomer for its ability to automate workflows, which enhances productivity in customer service. There have been no negative experiences reported while utilizing this platform. Full review available after login on Software Advice --- ### Partnership Agent - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Food & Beverages - Company size: 501-1000 employees The software has been beneficial for managing tickets and presenting data clearly within a large organization. Yet, the performance issues with dashboard loading times can affect the overall user experience. Full review available after login on Software Advice --- ### Very happy Kustomer! (HA get it?) - Overall rating: 5/5 - Reviewer: Meagan M. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. when leaving desk.com, we shopped zendesk and freshdesk in addition to kustomer. we chose kustomer and have never looked back. it's been integral to getting not only CX but multiple operations teams into a single environment where we can collaborate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros the concept can't be beat - aggregating multiple customer touchpoints into a timeline really gives you an immediate sense of that user. not only can you quickly glance at context clues (like purchases, NPS surveys, and support cases) but with the right integrations, you already know WHICH customer is calling as within a second of answering the call. this makes it easy for your agents to already dive into the issue and pitch solutions without having to ask for name, confirmation number, etc. all the basics are there too like user profile with easy edits, merging, moving, forwarding, notes, macros, etc. since we got in early we've seen a lot of exciting features and changes with kustomer over the last year. autopilot steers tickets right to your agents so they don't go cherry picking through searches. making new searches is crazy easy and you can set specific team-based or user-based permissions for them. @mentions available for internal notes on cases. there's an internal knowledge base they recently released which seems awesome, though we've yet to utilize it. CSM and customer support are pretty great too. #### Cons there's a lot they still aspire to - they're a young company who just secured another round of funding and with any luck they'll hire a lot of developers. we've been a somewhat demanding client but the truth is that you need robust reporting to understand your CX/CS teams and hold them accountable. they out-of-the-box reports that kustomer offers are "good" but leave a lot to be desired. you can export custom CSVs to find what you need but it's not always possible to find what you need at all, and only one person can export at a time per environment. additionally, while the concept of open API and full access for users to write scripts and worfklows for their environments is wonderful in theory, the documentation provided for workflows is weak. if you don't know javascript, you'll struggle to write your own workflows. #### Vendor response Hi Meagan, happy to read about your experience with Kustomer! Having long-term happy customers like yourself makes us super proud :) Replied August 2018 --- ### Effective, easy to use, and user-friendly! - Overall rating: 5/5 - Reviewer: Pamela S. - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using Kustomer for more than 2 years, and I have to say that it's been a fantastic experience. The platform is incredibly user-friendly, and I very much appreciate all the shortcuts that are integrated into the platform as it makes my job much much easier. The use of tags and the information available on the right side of the platform have been extremely helpful in managing customer interactions effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the features I really appreciate about Kusomer is the ability to snooze conversations. This feature allows me to keep important conversations in my inbox so I can reply promptly to my customers. Additionally, I find the option to undo a sent email very useful. It's great to have the ability to correct any mistakes I may have made before the recipient reads the email. #### Cons What I have found in my year using Kustomer is that when accidentally deleting the case ID, it is not possible to retrieve it for tracking purposes. Furthermore, the system may experience slower performance during chat sessions, leading to delays in response times. --- ### Great Tool for Customer Service and Help Desk - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too. #### Cons Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow. --- ### Highly Configurable Customer Chat Tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to issues that we have with the tool. Their SDKs leave a bit to be desired though. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools. #### Cons The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point. --- ### Intuitive, Easily Customizable, Kustomer has been a great solution for our company. - Overall rating: 5/5 - Reviewer: Emily H. - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone. #### Cons Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through. --- ### Ease of use - Overall rating: 5/5 - Reviewer: Wilson Eiman H. - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In my whole stay in my current company which is IntouchCX , the overall experience is superb. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were able to manage our calls and email effectively, we could easily create a follow up with our client since the ticket will remain on agent's bucket for a long period of time. #### Cons As a Subject Matter Expert, we sometimes look for our agent's survey may it be a CSAT or DSAT , but that was manageable and escalated so fast and it gets resolved in no time --- ### Kustomer was a great move! - Overall rating: 4/5 - Reviewer: Nicole C. - Industry: Fund-Raising - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the social media integrations, aircall integration, calendly integration. I can get everything in one place, which helps my CS team to be more efficient daily. The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need. #### Cons I have not used my knowledge base yet after already using the product for over five months. Customer service has been great in trying to find a solution for us, though. --- Showing 1 - 10 of 82 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/) ## Kustomer Popular Comparisons [Salesforce Sales Cloud vs Kustomer](https://www.softwareadvice.com/compare/2764-Salesforce/vs/169723-kustomer/)[Zendesk Suite vs Kustomer](https://www.softwareadvice.com/compare/26892-Zendesk/vs/169723-kustomer/)[LiveAgent vs Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/vs/liveagent/)[LiveChat vs Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/vs/livechat/)[Milvus vs Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/vs/milvus/)[HelpDesk vs Kustomer](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/kustomer/)[Tidio vs Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/vs/tidio-chat/)[Salesforce Service Cloud vs Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/vs/service-cloud/) [Compare All Alternatives](https://www.softwareadvice.com/customer-experience/kustomer-profile/alternatives/) ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (256) Recently recommended **63** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (19024) Recently recommended **40** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **8** times [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) **4.4** (5865) Recently recommended **2** times Stuck Between Options? Our experts can help you compare Kustomer with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice