# Kustomer Software Reviews, Demo & Pricing - 2026 > Review of Kustomer Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/kustomer-profile --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Kustomer Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-experience/kustomer-profile/alternatives/) # Kustomer 2026: Benefits, Features & Pricing Wondering if Kustomer is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Kustomer 4.6 [(79)](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/) Pricing Starting at $89.00 per month ### About Kustomer Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. The solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. Kustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation. Wondering if Kustomer is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Kustomer User Interface ## Popular Kustomer Alternatives Main Product Kustomer 4.6 [(79)](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.42Value for money - 4.68Customer support - 4.58Functionality Pricing Starting at $89.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(203)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.24Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price ## Kustomer Pricing and Plans Starting price: $89.00 per month Free Trial Free Version Enterprise $89.00 per user, per month Plan includes: - Multi-Channel Communication - Voice Provider Integration - Proactive Service - Actionable Integrations - Business Process Automation - Standard and Custom Reporting - Multilingual Support - Satisfaction Measurement and Reporting - Language Detection - Sentiment Analysis Ultimate $139.00 per user, per month Plan includes: - Workflow & automation options - Data storage - Agent productivity - Knowledge base - Notifications - Security Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Kustomer Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Kustomer Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Notifications API Augmented Analytics Automated Responses Autoresponders Call Routing Canned Responses Chatbot Chat/Messaging Client Portal Collaboration Tools Communication Management Configurable Workflow Contact Database Contact Management Contextual Guidance Customer Database Customer Experience Management Customer History Customer Segmentation Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Drag & Drop Email Management Email Templates Engagement Tracking Event Triggered Actions Feedback Management Help Desk Management Inbox Management Intent Recognition Interaction Tracking Knowledge Management Language Detection Lead Capture Live Chat Macros/Templated Responses Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multi-Language Natural Language Processing Negative Feedback Management Performance Management Performance Metrics Predictive Analytics Prioritization Proactive Chat Query Suggestions Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Returns Management Search/Filter Self Service Portal Sentiment Analysis Service Level Agreement (SLA) Management Single Sign On SMS Messaging Social Media Integration SSL Security Support Ticket Management Survey/Poll Management Tagging Template Management Text Analysis Third-Party Integrations Ticket Management Transcripts/Chat History Trend Analysis Visual Analytics Voice Mail Widgets Workflow Automation Workflow Management ## Kustomer Integrations SurveyMonkey Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Fivetran Integration rated undefined from -1 review Looker Integration rated undefined from -1 review Operations Hub Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 66 integrations ## Kustomer User Reviews Overall Rating 4.6 Ratings Breakdown 5 68% 4 28% 3 4% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.4 Customer support 4.7 Functionality 4.6 Jisselle B. Verified reviewer Food & Beverages 11-50 employees Used daily for more than 2 years Review source Reviewed June 2022 Kustomer is a great omnichannel CRM! 5 I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth! Cons: It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses. Reasons for choosing Kustomer Kustomer's design won us over! It was again very sleek, the UI is really streamlined. UX is easy! Reasons for switching to Kustomer ZenDesk was incredibly clunky! The reporting was separate, it was not user-friendly, and the design was very dated. Read More AM Alex M. Verified reviewer Retail 1001-5000 employees Used monthly for less than 2 years Review source Reviewed September 2024 Great platform for consolidating communication channels 5 We are happy with our move to Kustomer as a platform to consolidate all of our communications into a single interface. We can now manage customer communication across our standard service channel as well as social media channels, all from a single area. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Single pane of glass for our agents to serve customers. We can provide a comprehensive history of the user for all support-related requests out of the box, and are able to integrate with our other platforms to show additional items such as order history. Cons: As is typical some features were oversold and did require additional time and energy to implement. Differentiating the incoming email channels was a pain point. Reasons for switching to Kustomer Ease of use for our agents, less custom development time for integrations, better reporting. Read More VR Verified Reviewer Education Management 51-200 employees Used daily for less than 12 months Review source Reviewed November 2022 Great Tool for Customer Service and Help Desk 3 Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too. Cons: Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow. Read More PS Pamela S. Verified reviewer Consumer Services 501-1000 employees Used daily for more than 2 years Review source Reviewed August 2024 Effective, easy to use, and user-friendly! 5 I've been using Kustomer for more than 2 years, and I have to say that it's been a fantastic experience. The platform is incredibly user-friendly, and I very much appreciate all the shortcuts that are integrated into the platform as it makes my job much much easier. The use of tags and the information available on the right side of the platform have been extremely helpful in managing customer interactions effectively. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: One of the features I really appreciate about Kusomer is the ability to snooze conversations. This feature allows me to keep important conversations in my inbox so I can reply promptly to my customers. Additionally, I find the option to undo a sent email very useful. It's great to have the ability to correct any mistakes I may have made before the recipient reads the email. Cons: What I have found in my year using Kustomer is that when accidentally deleting the case ID, it is not possible to retrieve it for tracking purposes. Furthermore, the system may experience slower performance during chat sessions, leading to delays in response times. Reasons for switching to Kustomer The company found this platform more effective than the previous one. Read More VR Verified Reviewer Financial Services 11-50 employees Used weekly for less than 2 years Review source Reviewed September 2021 Highly Configurable Customer Chat Tool 4 Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to issues that we have with the tool. Their SDKs leave a bit to be desired though. Ratings Breakdown 4 Ease of use 4 Value for money 5 Functionality Pros: Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools. Cons: The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point. Reasons for choosing Kustomer Kustomer was the closest to our existing solution. The company seemed to be the most focused on product development of any of the other vendors we looked at. Reasons for switching to Kustomer Intercom seemed to be more focused on supporting the inbound sales use case for their product. Additionally, we wanted to be able to configure workflows into our support tool which Intercom did not support. Read More EH Emily H. Verified reviewer Leisure, Travel & Tourism 51-200 employees Used daily for less than 12 months Review source Reviewed December 2021 Intuitive, Easily Customizable, Kustomer has been a great solution for our company. 5 Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone. Cons: Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through. Reasons for switching to Kustomer Twilio Flex required too much engineering effort in order to make improvements or triage bugs. Read More WH Wilson H. Verified reviewer Consumer Services 1001-5000 employees Used daily for less than 2 years Review source Reviewed November 2023 Ease of use 5 In my whole stay in my current company which is IntouchCX , the overall experience is superb. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We were able to manage our calls and email effectively, we could easily create a follow up with our client since the ticket will remain on agent's bucket for a long period of time. Cons: As a Subject Matter Expert, we sometimes look for our agent's survey may it be a CSAT or DSAT , but that was manageable and escalated so fast and it gets resolved in no time Reasons for switching to Kustomer Cost effective and ease of use and moreover we're getting more accurate data Read More NC Nicole C. Verified reviewer Fund-Raising 11-50 employees Used daily for less than 6 months Review source Reviewed October 2021 Kustomer was a great move! 4 I like the social media integrations, aircall integration, calendly integration. I can get everything in one place, which helps my CS team to be more efficient daily. The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete. Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need. Cons: I have not used my knowledge base yet after already using the product for over five months. Customer service has been great in trying to find a solution for us, though. Reasons for choosing Kustomer Zendesk has a lot of bells and whistles, but Kustomer was more back to basics with what we needed. And Kustomer is in no way basic they have an easy interface to understand what is available. I did not have to hire a third party to set up as I did with Zendesk. Reasons for switching to Kustomer We could not have all of our customer information in one place with other sites as we can with Kustomer. Read More CN Christian N. Verified reviewer Outsourcing/ Offshoring 1001-5000 employees Used daily for less than 12 months Review source Reviewed November 2023 Kustome review 5 Best to use on all aspect of email sending and communication with other employees or customer Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use and navigate, user friendly and fun to use Cons: None so far, it is more comfortable using rather that zendesk Reasons for choosing Kustomer Best to use on all aspect of email sending and communication with other employees or customer Read More SQ SIXTO Q. Verified reviewer Consumer Services 51-200 employees Used daily for less than 6 months Review source Reviewed August 2021 Kustomer - Customer Service Solution 5 Excellent. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: I really like the user interface. It allows for all your team to collaborate and review your work and offer assistance. Cons: I am finding really hard to manage the main dashboard when I am scrolling through my inbox. I would like for Kustomer to have an option for a more compact view for your conversations. Reasons for switching to Kustomer To implement KPI tracking and multiteam collaboration. Read More Showing 1 - 10 of 79 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/) ## Kustomer Popular Comparisons [LiveAgent vs Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/vs/liveagent/)[Zendesk Suite vs Kustomer](https://www.softwareadvice.com/compare/26892-Zendesk/vs/169723-kustomer/)[Tidio vs Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/vs/tidio-chat/)[Intercom vs Kustomer](https://www.softwareadvice.com/crm/intercom-profile/vs/kustomer/)[Wati vs Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/vs/wati/)[Zoho Desk vs Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/vs/zoho-desk/) [Compare All Alternatives](https://www.softwareadvice.com/customer-experience/kustomer-profile/alternatives/) ## Other Top Recommended Customer Service Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **102** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **102** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **22** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times Stuck Between Options? 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