--- title: "Lumoa Software Reviews, Demo & Pricing - 2026" description: "Review of Lumoa Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-experience/lumoa-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / Lumoa Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/lumoa-profile/reviews/) # Lumoa Review From €629-€1,199/month Free trial 3 plans Wondering if Lumoa is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Lumoa 4.4 [(12)](https://www.softwareadvice.com/customer-experience/lumoa-profile/reviews/) Pricing Starting at €629.00 usage based per month ### About Lumoa Lumoa combines real-time analysis of customer feedback with insights from AI and chatbot technology. It allows you to take action on customer feedback in real-time so that you can act like a hero, fighting off competitors as they come. With real-time analysis, businesses can take action on customer feedback immediately and improve their customer experience. The platform transforms information gathered from multiple sources into actionable insights that improve how brands interact with their audiences. Lumoa combines customer lifecycle management and customer feedback into a single view. Do you work for Lumoa? [Manage this product listing](https://www.g2.com/products/lumoa/claim_requests/new?auto=true) Wondering if Lumoa is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. ## Lumoa User Interface ## Popular Lumoa Alternatives Main Product Lumoa 4.4 [(12)](https://www.softwareadvice.com/customer-experience/lumoa-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.82Value for money - 4.90Customer support - 4.08Functionality Pricing Starting at €629.00 per month Get Price Alternative Product [Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/) 4.8 [(68)](https://www.softwareadvice.com/market-research/zonka-feedback-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.86Value for money - 4.86Customer support - 4.71Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Keatext](https://www.softwareadvice.com/customer-experience/keatext-profile/) 3.8 [(19)](https://www.softwareadvice.com/customer-experience/keatext-profile/#reviews) Ratings Breakdown - 4.05Ease of use - 3.67Value for money - 4.29Customer support - 3.53Functionality Pricing Starting at $550.00 per month Get Price Alternative Product [Chattermill](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/) 4.5 [(25)](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.22Value for money - 4.58Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [Enterpret](https://www.softwareadvice.com/bi/enterpret-profile/) 4.8 [(6)](https://www.softwareadvice.com/bi/enterpret-profile/#reviews) Ratings Breakdown - 4.17Ease of use - 3.60Value for money - 4.20Customer support - 4.67Functionality Pricing Available upon request Get Price Alternative Product [unitQ](https://www.softwareadvice.com/qualitative-data-analysis/unitq-monitor-profile/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price ## Lumoa Pricing and Plans Starting price: €629.00 per month Free Trial Free Version Simple €629.00 usage based, per month Plan includes: - Unlimited Users - Generative AI - 500 customer feedback per month - 1 Metric Type Professional €1,199.00 usage based, per month Plan includes: - Unlimited Users - Generative AI - 1,000 customer feedback per month - Multiple Metric Types Custom Pricing available upon request Plan includes: - Chat and phone calls SSO - Unlimited Users - Generative AI - More than 1,000 customer feedback per month - Multiple Metric Types Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Lumoa Features - Popular features found in NPS Anonymous Feedback Mobile Survey Multi-Language Pulse Surveys Segmentation - More features of Lumoa 360 Degree Feedback Access Controls/Permissions Activity Dashboard AI/Machine Learning Alerts/Notifications API Boolean Search Categorization/Grouping CES Survey Structure Chatbot Collaboration Tools Commenting/Notes CRM CSAT Survey Structure Customer Experience Management Customer Segmentation Customizable Branding Customizable Forms Customizable Questions Customizable Reports Dashboard Data Analysis Tools Data Capture and Transfer Data Classification Data Import/Export Data Visualization Feedback Management Full Text Search Language Detection Multi-Channel Data Collection Multi-Channel Distribution Multiple Data Sources Natural Language Processing Negative Feedback Management NPS of Customers NPS of Employees NPS Survey Structure Pattern Detection and Recognition Performance Metrics Predictive Analytics Predictive Modeling Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Search/Filter Sentiment Analysis Social Media Integration Summarization Survey/Poll Management Surveys & Feedback Tagging Taxonomy Classification Text Analysis Text Fields Third-Party Integrations Topic Clustering Trend Analysis Visual Analytics Website Integration ## Lumoa Integrations SurveyMonkey Integration rated undefined from -1 review Decipher Integration rated undefined from -1 review Surveypal Integration rated undefined from -1 review Survicate Integration rated undefined from -1 review SurveyHero Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review See all 18 integrations ## Lumoa User Reviews ## Lumoa customer ratings - Overall rating: 4.4/5 - Total reviews: 12 ### Rating distribution - 5 stars: 5 reviews (42%) - 4 stars: 7 reviews (58%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.1/5 --- ### Lumoa is a great value for money and helps the organization to improve its customer satisfaction - Overall rating: 5/5 - Reviewer: Mika B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros 1. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools. #### Cons 1. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further #### Reasons for choosing Lumoa Price was right and the capabilities we got with that price are decent or even great. With this tool set we can execute our customer listening processes and it supports us very well in overall. --- ### Very happy with Lumoa after one year of use - Overall rating: 5/5 - Reviewer: kjetil j. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to implement, it's intuitive for new users, and it has a high degree of flexibility. #### Cons The reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look #### Reasons for choosing Lumoa Ease of implementation and experiences from acquaintances --- ### Great employee insights! - Overall rating: 4/5 - Reviewer: Christian N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used other for less than 12 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That we in an easy way could monitor employee engagement. #### Cons Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier. --- ### Info at my finger tips - Overall rating: 5/5 - Reviewer: KEITH K. - Verified reviewer: Yes - Industry: Maritime - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Top notch from working with [SENSITIVE CONTENT HIDDEN] to the product's functionality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information #### Cons I need to improve my knowledge and explore its full capabilities. #### Reasons for choosing Lumoa Best value! #### Reasons for switching to Lumoa Current supplier did not have the capabilities and feature of yours, product output was unstable, and account mgmt was not optimal. --- ### Easy to use and great support - Overall rating: 4/5 - Reviewer: Linus E. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered We are using Lumoa to get a greater and deeper understanding of the customers overall experience with our brand and how we can make changes to better the experience. By using Lumoa our internal understanding has gone up and there is a great interest within the organisation to learn more #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simplicity to set up, collect and analyse data and to spot trends which affects our customer experience. #### Cons Further development ot share data with others throughout the organisation who does not have the time to log on and go through the tool to find insights. --- ### Great platform to manage customer feedback and get an overview of customer experience - Overall rating: 4/5 - Reviewer: Tiina P. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Co-operation has been easy and effortless with Lumoa people. They are always doing their best to help the customer and show a great expertise with solving the problems that customer might have. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Lumoa has made the cornerstones of our brand visible and measurable and helps us in gaining insights on both positive and negative drivers of customer experience on high level and down to the details. Without Lumoa's AI-based translation it would be very laborious to manage insights globally. #### Cons It's hard to say what I would like least. I have missed some functionalities sometime, but the software is developing all the time based on customer feedback. #### Reasons for choosing Lumoa Simplicity of usage and complex-free pricing. Truly customer driven mindset of the company: they are not only selling a solution but really helping the customer. --- ### Super useful CX analytics tool - Overall rating: 4/5 - Reviewer: Andreas M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been able to send almost all feedback to Lumoa and we have a way better overview now than before. Especially the ability to have feedback in different languages flowing into the tool and easily overview the trends in the feedback is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It gives you a way better overview of your customer feedback and which issues to address. #### Cons As the tool is still being developed there are of course features that are not so valuable to us right now. It will be great when more features are in a more final state. #### Reasons for switching to Lumoa Because we needed more focus on automatic feedback analysis and partly also data overview (like dashboards). #### Vendor response Thank you for your feedback Andreas! We are thrilled to hear that Lumoa is helping you drive impact at Simple Feast! Regarding new features, stay tuned as we will have some important releases coming soon. Additionally, if there is something specific you desire, remember that you can always contact your customer success team. Replied June 2020 --- ### A huge leap to be able to better understand the critical parts of customer path. Easy to use. - Overall rating: 4/5 - Reviewer: Nina S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered It helps us to find the most important tasks and subjects to be handled among a big amount of customer feedback. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexible, advanced analytics, easy to implement. #### Cons Microsoft translator maybe not the best? But it is still good. --- ### Great tool for NPS measurements - Overall rating: 4/5 - Reviewer: Juha N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy-to-use software for NPS measurement with all needed functionalities for SME's. Fast to implement and reliant in use. #### Cons Still young tool with few missing nice-to-have functionalities. #### Vendor response Thank you so much for kind words, Juha! We are very happy that you find Lumoa useful. We constantly develop new features and are extremely glad that you joined us on this journey! ¿ Replied September 2018 --- ### Excellent NPS-tool! - Overall rating: 5/5 - Reviewer: Juhana L. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are collecting NPS feedback daily basis in Musti Group and this is a great tool for analysing the feedback further. #### Cons Tool is very easy to use and understand and the graphs are excellent, but exporting to Excel could be developed directly from the graphs. Now it works via Export-menu. --- Showing 1 - 10 of 12 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/lumoa-profile/reviews/) ## Other Top Recommended NPS Software [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2928) Recently recommended **0** times [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) **4.7** (983) Recently recommended **0** times [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) **4.5** (393) Recently recommended **0** times [Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) **4.7** (283) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Lumoa with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice