Enabled me to solve problem queries in a cost effective and accurate manner . Ensured customer satisfaction and justice to the data and research

It’s quick , real time and immediate response ensures accurate and effective data collection

Nothing I like everything about the software

Easy to access and make questionnairesTeam is responsive and collaborative

Difficult to attain certain data cuts, can create a analysis panel more felxible

1. Ease of use2. Quick deployment3. Adaptability to apps with consumer friendly UI4. Affordability5. Tech team is uper responsive

1. Barriers to QC2. The automated translations can be problematic

Most of our CX requirements have become efficient ever since we onboarded with Merren. Now the team members can navigate through customer data easily, view response segregations and map customer journeys in a few clicks. I also like the AI survey templates that save us a lot of time. Our campaigns are streamlined at the moment. The response has been very positive overall.

The teams have upgraded to efficient tools from older systems. Our workflow is faster at the moment. This was a good financial decision for the company.

There could be a slight resistance to new technology at the start. So we took some time to navigate through Merren’s functions initially.

1. The teams could access data on the dashboard for different campaigns. 2. The Facebook and WhatsApp campaigns are very smooth. It was a universal joy to see a high response rate. 3. The team members could easily work with the journey mapping tools after the initial sessions.

After exploring Merren initially, I found a lot of advantages. We could dissect customer data and exchange critical information across teams. During training sessions, we could exchange ideas faster. The use of messenger surveys is a game changer.

Nothing. I am very happy with the product.