Nicereply vs Alchemer

Nicereply has 266 reviews and a rating of 4.74 / 5 vs Alchemer which has 272 reviews and a rating of 4.50 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.74 / 5 (266)

4.50 / 5 (272)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

3.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

September 7, 2020

October 20, 2020

Pros/Cons

  • Pros

  • Love that its super easy to use, possibilities are endless!

  • It is user friendly, very quick and painless. It looks good and does the job without issues. I wuld definitely suggest it to other offices.

  • Cons

  • I don't really like its NPS software, I think it can be improved like Delighted where we can do timely send outs for the surveys

  • As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time.

  • Pros

  • Super easy to use and navigate. Love the design features.

  • Lots of features, Customizable, Great support.

  • Cons

  • The price isn't that cheap, that's the only complaint I have, but it's a great tool overall.

  • Minor cons: - data prepopulation is somewhat limited in rows - interface should be a little lighter and faster - reporting has some customization but could be better

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

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Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux