Twilio
About Twilio
Twilio Pricing
Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.
Starting price:
$0.01
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Twilio
1 - 5 of 430 Reviews
Richard
Events Services, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed March 2021
It gets it done
Manuel
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Amazing programmable number service
We have been able to deploy a whole Marketing Center, phone automation with payments systems. Call recording for training, conferences and waiting lines.
PROSThe service has many good features, the guides are easy to use and you can start deploying from day one. The Studio flow helps a lot if you do not have knowledge of programming, the customer service is also great. There is a lot you can do with Twilio no matter the size of your business.
CONSIt can be overwhelming because the tons of features, is it much better if you at least know for sure what you want to start
Reason for choosing Twilio
Twilio features are great, we also found customer service is much better with twilio
Julien
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
1
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Amazing powers - not for anyone
We did our transfer from Dialpad to Twilio after seeing the price difference + all the missing options (automation and integration) Dialup was missing. We faced a huge issue when we realized we had to code our own phone system to be able to receive or send sms and calls. Happened at a moment where the firm didn't have the time to read the 3000 pages tutorial offered on Twilio. Our transfer made our whole phone system out of service for 3 weeks. We finally found other companies offering what Twilio should offer : a basic interface to the basic needs of a phone number (call + sms). This workaround finally made the deal much less advantageous than expected. We now pay almost the same price as we were paying with Dialpad, for a less powerful interface.. until we have the time to focus on building our own app to use it.
PROSTwilio can do absolutely everything you need to do with a phone number. Automate, Record, SMS, Call, Chatbot, Integrations, Number verification.
CONSVery complex to setup. You absolutely NEED to know how to code. No easy user software available to simply use your number from day 1.
Reason for choosing Twilio
For all the added functionalities offered on Twilio (automation + integrations) and the much lower cost.
Reasons for switching to Twilio
For all the added functionalities offered on Twilio (automation + integrations) and the much lower cost.
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2024
The OG of SMS Messaging for Business
It's easy to set up with an API and you load money in the account and off you go! And it makes sure you are being compliant with regulations
CONSIt can be complicated to get setup and their website at the time wasn't intuitive to use.
Necati
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2023
Its ok...until you have to deal with the support.
We used Twilio since 2018 (an eternity in the software world). Good API and mostly without any big technical issues.
CONSThere was a big fraud/spam issue on our account. We are pretty sure it was not our fault. But things happened and we lost about 900$ due credit card charging (still no refund from Twilio). Contacted the support but we got only some general advices and they insisted that it was our fault. And apparently it was more important for them that we "Confirm that you will not be disputing the charges with your bank" then finding a solution. After 2 months without any progress, we decided to Switch to Amazon. Our first impression: great support from Amazon!