Easy to use and very comprehensive. It has all essential and necessary tools to make the business successful.

There are some bugs in here and there, but nothing that is too severe that pending us from using the feature and tools in here.

The ease of onboarding and ability to configure without technical knowledge. The best part is automated review of template messages.

Product is great and customer support is awesome. Overall, I am really happy with the experience with WATI that runs on Official Whatsapp APIs.

The software package price scheme is not too flexible, and not cater all type of business size, especially for a single user or a personal usage.

Everytime we reached out to support with some queries and requests, negative response. Hiding a backlink on the chat widget is not good.

It's a easy to use and to implement software, with a great team behind it. If this is not enough for you, I must say that keywords is a must have tool for your team.

If you are looking for something that helps you to run customer support on WhatApps Business, WATI is the best choice for you.

There is no minus for now, but I will update if anything comes up in the future.

Their support is worst in the industry and this people are fraud.

We were charged even after we deleted our number from dashboard and stopped using.

My team works often out of the office, especially these days (covid), so having a mobile app to manage inbox conversations is absolutely amazing.

Over time they get much better. I also love that the customer support is great.

Its easy and accurate and has given us good results in reaching out to customres. Customres are happy and so are we.

WATI is a great app if you run your support via WhatsApp. The best is that you can easily collaborate with your team or send notifications to your customers on WhatsApp.

You can have multi-agent team collaboration, have canned replies and event send broadcast notifications to your customers on WhatsApp. Setup was quick and the price has been really competitive.

No integration effort required to use WhatsApp API. WATI takes care of everything and it is really simple to use for someone who does not have technical knowledge.

Onboarding is not instant. It takes about 5 days to get onboarded, but it still the lowest compared to other WhatsApp Team Inbox solutions.

Happy to allow better experience to our users over WhatsApp.

I am truly satisfied and our customers love the fact that they can communicate with us just like they talk to their friends over WhatsApp.

This tool really help us to manage many chats from whatsapp. The automation that they provide on the system is great, Save our business and many time.

It was very easy to set up, and as a small start-up at the time they really did dedicate attention to helping us connect our number, get a green tick etc.

Server inconsistency, but seens that the Wati's Staff is already solving this problem.

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful.

It's an easy thing to provide better experience to your users while supporting them on WhatsApp. Customers feel better when they're able to communicate over WhatsApp.

The tool is really flexible and allows some wonderful features such as adding customer attributes, building a chatbot, auto-replies, submitting templates for approval, etc.

My overall experience with this software is great. Since I started using it, I'm able to support my clients quicker than before.

The automation feature is Amazing. The flows and everything makes it a USP over other competitors.

Before subscribing to Wati I talked to multiple clients and none of them were as transparent as them. Not only Wati has an easy onboarding process but also offers economical pricing.

Great interface, great people arround the project, constantly updated.

I have to admit that I was skeptical at first when the company suggested we try WATI.

AI Team really accommodated all our business requirements. Would really recommend it to everyone.

It has been an amazing resource for acquiring and organizing our leads and the calendar and note taking ability is unmatched.

The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.

Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.

Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.

This is such an amazing application and customer support on this product is amazing.

I LOVE THAT WE CAN ACCESS FROM ANYWHERE. WOULD LOVE TO INCORPORATED FOR THE FULL STAFF BUT IS BEING USED FOR CERTAIN STAFF ONLY.

The best is contacts and accounts flexibility. Also seamless integration with Zoho Finance suite, which is very good.

Great product for the price. Easy of use and being compatible with other CRM programs, makes it a winner for our company.

My overall experience has been one filled with struggle and frustration.

I really loved the software and recommended it to many of my customers and they are happy with it for months now.

We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.

It is useful for business purpose as it helps maintaining connection with clients and helps to build great customer relations.

I have used other platforms, however there is something very user friendly about this solution, the customer support team and extremley helpful and on hand to answer any enquiries they are patient.

The integration is really awesome, also tracking the invoices and payment really impressive, just I'm not totally satisfied with​ the interface.

Reporting part is also good as compared to other clients, apart from this it analytics capabilities are also awesome.

You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.

The reporting system of this software is the best thing I like most about this software. The format of reporting is the best thing.

Best CRM available in the market, Very easy to setup and use. My clients love using the CRM and very user friendly software tool.

Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.

It’s great to have such an amazing chat support. Overall I’m loving this database and all of its functions.

I love the free account and so does my team. It’s easy to use (once setup) and customer service has always been great.

This is a very easy to use CRM that helps stay on top of all my contacts. Amazing features for a free crm.

This is absolutely great CRM for a medium and big companies. One of the best clients cards, easy integrations and great solution for sales and marketing.

This is a good software to use for the beginners, support is awesome and compared to other alternatives in the market this is pocket friendly as well.

India customer service that can be hard to understand, the use of CRM platform can be confusing and disjointed.

Misleading information during the trial phase. Always upselling their useless apps through Zoho one.

Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.

Great features, great integrations, nice price. Good instructions, and even a full course on Linkedin Learning.

The UI is so confusing that I had trouble discovering the features that I needed.

Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

I primarily use it for business e-mails and internal communication. I love how clean and organized it keeps all of my e-mails, and I love the tabs and how customizable my inbox is.

Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads.

The RingCentral integration is especially great with company wide caller ID that syncs with all Modules and the integration between the Zoho ecosystem is just great.

The calendar is pretty good, it has a very good and constant feedback, graphs and charts are really useful.

We are happy overall with the Zoho experience. It is perfect for us to collect sales data and to see graphically where we are for the year.

It is super user friendly and customizable to fit your needs. It allows you to really connect with your customers - with ease.

US Dollar

Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing, sales, and support with our AI-powered chat bot. 

LongDescription

Support Ticket Management

Code-free Development

For Developers

Customer Database

Self Service Portal

Performance Metrics

Multi-Channel Communication

Reporting/Analytics

Pre-Configured Bot

Live Chat

Virtual Assistant

Customer Service Analytics

Communication Management

Contact Management

Customer Experience Management

Chat Transcript

Activity Dashboard

Chat/Messaging

Inbox Management

Chatbot

Drag & Drop

Autoresponders

Natural Language Processing

AI/Machine Learning

Automated Responses

Mass Texting

SMS Messaging

Lead Management

Interaction Tracking

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

WATI

In Person

Live Online

Webinars

Documentation

Videos

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.


Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.


Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.



Commenting/Notes

Third-Party Integration

Real-Time Analytics

Engagement Tracking

A/B Testing

Rewards Management

Content Delivery

Cataloging/Categorization

Website Analytics

Sales Analytics

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Surveys & Feedback

User Management

Social Marketing

Meeting Management

Internal Chat Integration

Text Analysis

Product Catalog

Mobile Alerts

Lead Capture

Performance Management

Email Alerts

Customizable Reports

Document Storage

Proposal Generation

Access Controls/Permissions

Activity Tracking

Data Synchronization

Customer Segmentation

Progress Tracking

Drip Campaigns

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

Marketing Calendar

Calendar/Reminder System

Relationship Tracking

Transaction History

Incentive Management

Project Management

Lead Distribution

Multi-Campaign

Pipeline Management

Customer Accounts

Team Assignments

Calendar Management

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Automated Routing

Activity Management

Churn Management

Content Library

Sales Trend Analysis

eCommerce Management

Client Tracking

Template Management

Scheduling

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Campaign Planning

Customer Support

Graphical Data Presentation

Buyer Management

Lead Generation

Email Templates

Customer Activity Tracking

Email Distribution

Help Desk Management

Sales Approval

XML/RSS

Opportunity Management

Content Management

Configurable Workflow

Multi-Currency

Free Edition  (CRM for entrepreneurs) - Forever free upto 3 Users.

Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually).

Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually).

Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually).

Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).

WATI vs Zoho CRM

User Ratings & Reviews

Pricing

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Advisor Recommendations & User Awards

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