Easy to create good-looking questionnaires, templates.

With this service, we have received really great feedback as to what our company can improve and it has paid of tremendously.

As a smaller company, GetFeedback has allowed us to create professional, easy to use surveys, that look stylish and capture the eyes of our guests.

Awesome Awesome Product. Awesome Customer Service.

How difficult it is to use and how limited the feature set is.

If anything, it could be a little cheaper, but I'd really struggle to criticise this software.

We've used this tool internally for over a year now and it is amazing to see it continue to improve and grow.

Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce.

GetFeedback business model is quite expensive, hard to afford for many businesses.

This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment.

A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback.

It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce.

I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom.

Integrated into my 'usual' newsletter seemlessly. I own a small business and think it is brilliant that this type of service is available to me, not just businesses with large marketing budgets.

The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy.

Have been having trouble getting back into the app for editing,  sending the questionnaire to respondents.

They're customer service is outstanding. I cannot recommend this product enough.

Their staff have been very helpful and are great at following up to ensure your success.

Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems.

GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring.

The filling out process is easy, aesthetically pleasing and quite enjoyable. I absolutely love that all my responses go straight to my business e-mail so I can print and compile.

The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.

They have always been by my side to help and guide me. M actually writing this because during my last call, I offered so many kudos, they asked I put them to good use here.

Also sometimes it gets confusing as to where to go to access the different tasks that can be done using the system.

Everything is straight forward and has been seamless to integrate into our business.

We have been able to expand our rewards in an easy to use way thanks to Preferred Patron. After shopping many programs this was the only one that felt like a good fit to our business model.

I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us.

This is a great third party loyalty application. The user interface is very easy to use by my cashiers while they are interacting directly with customers.

This system is a very user friendly system to handle our needs for our clients and the Rewards Program that we offer to our clients.

Members are excited about their points and redeeming to the extent that current members recruit new members in the store.

It combines features found in other standalone solutions in an easy to use format. We handle most of our promotional and informational communications through the program.

It is powerful but simple, low cost but it works wonders, we liked that they had the free trial shows how capable this platform can be, you can create marketing campaigns through sms.

They were always quick to respond and extremely helpful. They made the setup extremely simple and the product is very intuitive and easy to use.

Ease of use, flexibility of the program to cater to our business' needs, and the overall help of all the support staff of Preferred Patron.

Our bingo club has really benefited from the implementation of this loyalty program. The software is easy to use and their technical support has been outstanding.

I don't think I have any dislikes. Any questions or concerns I had were always immediately addressed and resolved.

We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization.

Difficulty of creating newsletters, they were not flexible inworking with our needs.

Ability to automate marketing and rewards. Ability to easily sign up and regularly communicate with customers.

We keep it pretty basic for our program/needs but I know the system has so many great capabilities to reach our clients.

After speaking to a few companies, there was no doubt who we were going to choose.

I only wish my POS provider would integrate into their software. Thanks Preferred Market Solutions for a great product.

Our stores love the integration into our point of sale system. In addition to scanning the rewards card, customers can be identified by last name, phone number, or email address  very convenient.

Theoverall experience was an exciting one and interesting too.

Great software and great tech support. Customers and myself are very happy with software as well as tech support.

M using Preferred Patron for over 3 years now. From the start I’ve been happy.

Solid Program Complemented with Great Service.

I stopped using the email marketing campaign part of my account and I now send all my emails through Constant Contact.

Selecting Preferred Patron as our loyalty program partner was absolutely one of our best business decisions this year.

They all have the ability to demonstrate and suggest ways to better use the tools available and drive profits to our bottom line.

The templates for email blasts are very confusing.

Software is extremeley user friendly and easily customizable to fit our business. Training and support is extremely informational and allows an easy integration into our standard operating procedures.

The birthday and miss you points we have set up does not always work.

I always get same day help from these guys, even if it’s Sunday. From the day I started, I had the system working in a few days.

During the process, we found their API to be well documented, easy to use and reliable to our integration. The support we receive from them has always been excellent and timely.

This program is intuitive and easy to use solution and most importantly very pliable and customizable.

US Dollar

With GetFeedback for Salesforce, users can automatically collect customer feedback at critical touch-points in the customer journey. This solution provides more context into surveys and pushes feedback into Salesforce to measure valuable metrics like NPS, CSAT, or CES. 

LongDescription

Commenting/Notes

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Site Intercept Survey

Text Analysis

360 Degree Feedback

Skip Logic

Customizable Reports

Access Controls/Permissions

Activity Tracking

URL Customization

Customer Segmentation

SMS Messaging

Real Time Monitoring

SSL Security

Sentiment Analysis

Conditional Logic

Knowledge Management

Communication Management

Customer Database

NPS Survey Structure

Customizable Fields

Template Management

Data Import/Export

Randomization

Pulse Surveys

Process/Workflow Automation

Customer Experience Management

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Performance Metrics

Question Piping

Multi-Channel Communication

Complaint Monitoring

Question Library

Question Branching

Real-Time Notifications

Email Reminders

AI/Machine Learning

Workflow Management

Email Management

Visual Analytics

Response Validation

Activity Dashboard

Response Quotas

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Data Visualization

Chat/Messaging

Customizable Templates

Dashboard

Multi-Language

Customer Journey Mapping

Real Time Reporting

Support Audio/Images/Video

Customizable Branding

Reporting/Analytics

Widgets

Monitoring

Trend Analysis

Feedback Management

Customizable Forms

Data Analysis Tools

Drag & Drop

Negative Feedback Management

Third-Party Integrations

Survey Builder

Campaign Management

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Search/Filter

CES Survey Structure

CSAT Survey Structure

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

GetFeedback

Live Online

Webinars

Documentation

Videos

Preferred Patron is a customer loyalty and engagement program designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within a suite. The solution is available as a SaaS/Cloud-based program and features a cross-device support, including mobile access.

Preferred Patron features an incentive promotions module that enables users to manage different types of promotions such as cash backs, appreciations, recognitions, referrals and mystery awards. In addition to this, users may roll out a kiosk-based visitor engagement solution, where they can incentivize customers visiting their stores, operate a sophisticated POS-like interface, to incentivize customers based on their spend and purchase behaviors or choose to integrate into existing in-store applications, using the included REST API.

Preferred Patron features multi-channel marketing, which allows users to design and send customized loyalty campaigns through multiple channels including email and SMS messages.

With the help of RESTful API, users are able to integrate the solution with their e-commerce websites and roll out loyalty programs on their business websites. Users can also integrate with popular business systems such as accounting, point of sale systems and mobile applications.



Real-Time Analytics

Rewards Management

Customer Surveys

Case Management

Multi-Channel Marketing

Personalization

No-Card Loyalty System

Document Storage

Multi-Channel Campaigns

Drip Campaigns

Referral Tracking

Transaction History

Program Notices

Incentive Management

Categorization/Grouping

Multi-Campaign

Customer Accounts

Publish Scheduling

Interactive Content

Gift Card Management

Audience Targeting

Print Management

Geolocation

Churn Management

eCommerce Management

Batch Communications

Scheduling

Campaign Segmentation

Promotions Management

Campaign Planning

Customer Complaint Tracking

Distribution Management

Customer Activity Tracking

Email Distribution

Account Alerts

Contact Management

Content Management

Mobile Access

On-Demand Communications

Real-Time Data

Channel Management

Membership Management

Client Portal

Social Media Integration

SMS Marketing

Standard Edition: $59.95/mo Premium Editions start at $129/mo.

GetFeedback vs Preferred Patron Loyalty

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