The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself.

Looks very old school, we got a lot of negative feedback on this from employees, and management wasn't going to let us use it as is for client training.

Overall a great software. Great team and great with feature requests.

Higher customer satisfaction, growing training revenue stream, and increased training consumption.

Love the analytics and UI is very user friendly.

Customizing the design to a more modern look would have been very costly and time consuming.

It’s nice having the ability to run live events in the same environment as the LMS.

Out of the box ability to charge for training, capture analytics and create courses. Great API support to tie into other platforms.

You need to involve customer support or a CSM. Limited customization of reporting and no push reports.

I really appreciate the ability to log in as our users and see what they see.

The customization options via code snippets can sometimes be difficult to organize. Also, the admin console can be confusing to navigate to find specific settings on one page versus another.

The design end of this product is difficult. The coding is constantly changing from what is inserted and it's nearly impossible to copy and paste anything without it changing.

Some of the UI elements can be difficult to navigate at times.

Out of the box integrations help it fit nicely into our organizations tools (Okta/SSO, Salesforce, and Marketo).

Ease of use and ability to implement Subscription Program as part of their offering. Simple navigation, but flexible enough to customize for each user.

No option to customize reports while exporting them is a little drawback.

The ability to have unlimited students and different domains to house internal and externally facing content separately.

Overall the system is great and accomplishes what we need.

Very easy to use and set up - and you get great ability to measure what your customers are doing.

Skilljar has been amazing to work with and the access to customer service has been impeccable.

Skilljar is a great partner - responsive to our business requirements and very agile.

Limited in comparison to typical LMS solutions.

You drive your own course, start to finish. For that alone, Skilljar rocks.

It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with.

And the customer service has been a dream come true - always responsive and helpful for essentially any problem we give them.

Generally, I've also had positive experiences with my CSM and other employees. Strong uptime, and openness for the engineering team to provide small updates/customizations.

Easy to use, reliable, robust starting platform.

Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case.

Overall it is a good, reliable and accesible software to take control of your support team.

The software is pretty; the user interface is very attractive and impressive. It does seem well developed.

I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.

Great tool to get your customer support started.

Cost and ease of getting set up. Support personnel always helpful.

If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss.

The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.

Fantastic, very happy with the product and the support.

I say this because I am not a developer and  I really struggle to do this.

The support channels that it provides are making my working great and also quite effective.

Overall a great product, and fantastic value for money when used as part of Zoho One.

One of the best investments for our organization.

The customer support system of this platform is responsive and gives me the solutions to all my queries in just few seconds.

We love the dashboard, user friendlyness and ease of navigation.

Great ticket management to help you get started on your business.

Inability to control what notifications you receive in the notification center, leads to excessive notifications.

I love that it has a two-way integration with ZOHO CRM.

Experienced users of ticketing software will have little trouble navigating, but new users may find the interface a bit less-than-intuitive.

It's frustrating when messages go into spam that are not spam. This caused delays responding to important clients.

Business - customer relations. We are able to amass a great wealth of product and customer feedback that we can reference in the future as needed.

Ease of use and price was a big factor, works great for my technicians.

Support from Zoho is excellent. We are Zoho One customer, so we also use other Zoho products, hence the native integration is also nice.

US Dollar

Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose-built for customer and partner education, our powerful software integrates with all the tools you care about, and we are obsessed with making our customers successful. 

Turn new buyers into successful users:
Skilljar’s external LMS helps you onboard customers and partners quickly and turn them into experts on your product. 

Partner with the experts in external education:
Skilljar is purpose-built for external education. As the industry leader, we know the best practices for using education to expand the impact of your business along the entire customer journey. 

Drive measurable impact & profitability:
Educating users at scale decreases the number of support calls you receive while allowing your CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability. 

Improve customer retention:
Trained customers are more likely to use your product, understand the value, and not churn.  

Get data-driven insights:
Integrate Skilljar data with your CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing your business.

Strengthen the power of your brand:
Create an ecosystem of trained and certified customers and partners. Turn your customers into product experts and evangelists. 

Companies who care about product adoption and customer success--like Tableau, DocuSign, Twilio, Procore, and Gong.io--use Skilljar.

LongDescription

Asynchronous Learning

Course Tracking

Course Management

SCORM Compliance

Communication Management

Mobile Learning

Blended Learning

Churn Management

eCommerce Management

Data Import/Export

Certification & Licensing

Survey/Poll Management

Training Companies

Training Management

Built-in Course Authoring

eLearning Companies

Learning Paths/Tracks

Course Authoring

Video Support

Learner Portal

Modeling & Simulation

Academic/Education

Virtual Classroom

Customer Management

Synchronous Learning

Customer Engagement

Social Learning

Compliance Tracking

Tests/Assessments

Reporting/Analytics

Usage Tracking/Analytics

Corporate/Business

Feedback Management

Video Conferencing

Built-in LMS

Learning Management

Gamification

Training Administration

Onboarding

Third-Party Integrations

Please contact Skilljar for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

201-500

501-1000

1000+

Skilljar Customer Education

In Person

Live Online

Webinars

Documentation

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.


Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.


Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.


The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. 



Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Employee Management

Call Transfer

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Workflow Configuration

SSL Security

Sentiment Analysis

Single Sign On

Project Management

Rules-Based Workflow

Knowledge Management

Customer Database

Call Recording

Interactive Content

Call Logging

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Template Management

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

VoIP Connection

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

On-Demand Communications

Real-Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Discussions/Forums

Issue Scheduling

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Decision Support

Real-Time Chat

Service Level Agreement (SLA) Management

Account Management

Community Management

Free - up to 3 users, forever!
Express - $7/user/month billed annually
Standard - $14/user/month billed annually
Professional - $23/user/month billed annually
Enterprise - $40/user/month billed annually

A 15-day free trial is available.

Skilljar Customer Education vs Zoho Desk

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