We've noticed less helpdesk queries coming through from new users. The NPS scores and feedback system have also been really helpful for us to know where we can improve.

We really appreciate UserPilot's focus on design and ease of use. Integrating into our tool was really simple which is useful.

Ease of deployment + Great Support + Better conversions.

For example, a 9/10 B2B client to G2, whilst a 9/10 B2C client would be sent to the App Store to leave a review.

It can sometime get a little confusing, I think that there is a bit of a learning curve.

I have used other software in this space, and Userpilot is among the top for simple usability in this area.

Userpilot is great, the software helps our customers better understand our platform and the possibilities it brings.

Userpilot is a must-have for any SaaS business. It's easy to use and have a clean UI.

It lacks some project management tools and adding those options would make it one stop shop for many onboarding requirments.

Strong SaaS product fit. Excellent support and value for money.

User friendlyness and ease to use was good in the beginning, and it’s going from great to amazingly simple.

Userpilot helps you leads when onboarding on your product, with the help of easy setup and user friendly user interface.

Price is outrageous and customer service is awful.

At high loads, there was a slight lag. But I suspect that will be fixed soon.

Eversince I use UserPilot I’m feeling confident about the onboarding process of my site. The team has been very helpful, not just explaining what to do, but taking it two steps further.

User personalization/data customization which makes user onboarding seamless to your app. Great and fast support team which is one of my definitive lines for having a great product experience.

Love the power of this tool, and all the possibilities it gives us to refine and power up our onboarding process. User support is fantastic too.

Excellent choice for on-boarding, help functions, and new feature releases.

Excellent tool for showcasing product features and improving user adoption.

It’s super easy to do feature tagging and A/B testing.

Easy to setup and easy to use, provides context help to users when and where they need it.

User support is super fast and very friendly. Furthermore the software is very flexible and allowed us to adjust it to our CI for an even better user experience.

Userpilot has everything necessary for good user onboarding. Great feature at an affordable price for a startup.

Deceptively Powerful, Easy to Use, Great Value for Money.

The chrome extension lets your content creators design onboarding right on top of your site or web app, and then your developers can integrate it within minutes when it's done.

After testing multiple competing offerings we were very delighted with Userpilot.

Mediocre software that didn't provide my business with any real value and it was a pain to cancel.

Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program.

It's quick, responsive and overall the best product I've used.

I have been personally using Vivantio for about 1 month now at my company and the ease of use and simplicity is quite enjoyable.

Good value for money ITSM Tool for ITIL based Service Desks.

A more mature API would massively aid integrations in/out of Vivantio.

Always a pleasure to deal with. Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.

Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues.

SaaS offering, Customer Portal, and easy Email to Ticket integration.

I one day had an emergency and needed to log in, but I had to change the password which wasted a little bit of critical time.

Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client.

Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.

Support has been good so far, software itself on the admin side is somewhat complex, but on the end user side is friendly and easy to use.

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

I have to say, Vivantio is an amazing program, the customization for every little detail that we wanted was able to be done.

If you search for an incident by keyword, often, no results are found, even when that keyword exists in an incident.

Not a perfect system, but still one of the best service management software.

For example, if you have more than one file attached in a ticket, you have to manually download them one by one. It does not work very well in 4:3 screens, but this is undersandable.

The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20.

Easy to implement and customise to meet our needs.

Can be hard to get used to using at the start. Finding old tickets can be a pain sometimes.

I have had great success with using Vivantio as it offers a really agile and flexible tool for managing software and platform issues.

No major COns which is why this application was chosen.

I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt.

How much customization it allows. We can tailor it to fit our needs.

US Dollar

Userpilot is a cloud-based software that helps businesses personalize the user interface (UI) and set up automated behavior-driven triggers to improve product adoption and customer onboarding processes. Managers can segment users based on specific attributes or in-app events and create multilingual walkthroughs, tips or hints to improve clients' overall experience.


Enterprises can build experiences by adding custom triggers or conditions and preview them across staging/production environments. It allows administrators to perform A/B testing on in-app experiences, set up milestones for clients and track users' engagement rates via actionable analytics. Additionally, professionals can create net promoter score (NPS) surveys, customize them according to organizational requirements and generate scores to determine clients' satisfaction rates with the product.


Userpilot facilitates integration with several third-party applications including Google Analytics, Amplitude, Intercom and Segment. Pricing is available on monthly or annual subscriptions and support is extended via documentation, phone and an inquiry form. 



LongDescription

AB Testing

User Research Analysis

Customer Segmentation

Usability Testing

Communication Management

Interactive Content

User Journeys

Account Alerts

Configurable Workflow

Real-Time Notifications

Event Triggered Actions

Activity Dashboard

Account Management

Customer Management

Customer Engagement

For Websites

Customizable Branding

Behavior Tracking

Reporting/Analytics

Usage Tracking/Analytics

Onboarding

Real Time Analytics

Engagement Tracking

Surveys & Feedback

User Management

Activity Tracking

Progress Tracking

User Onboarding

Single Sign On

Customer Database

NPS of Customers

Churn Management

Content Library

Self Service Tools

Real Time Data

Performance Metrics

Visual Analytics

Reporting & Statistics

Knowledge Base Management

Issue Tracking

Multi-Language

In-App Training

Monitoring

Drag & Drop

Gamification

Content Creation

Third-Party Integrations

Search/Filter

Contextual Guidance

Customizable Templates

Web browser (OS agnostic)

Pricing packages for every product team at every stage of their product growth journey!

Userpilot has 3 pricing editions. A free trial of Userpilot is also available. Book a demo for more details. 


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

51-200

201-500

501-1000

1000+

Userpilot

In Person

Live Online

Webinars

Documentation

Videos

Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex needs of large multi-site organizations and high-growth businesses.

Vivantio offers flexibility without sacrifice:
- Future-proof your support teams with a solution that scales as you grow
- Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging
- Centralize all your support teams – internal and external facing – in a single tool
- Onboard in days -- not months -- with the help of a dedicated implementation manager
- Connect with a real person on our in-house support team when you have a question
- Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer

Key features include:
- dashboards
- charts and reports
- routing and escalation 
- assignments
- forms with custom fields
- incident management, problem management, and change management
- workflow tracking 
- configurable ticketing
- knowledge management
- branded self-service portals
- CRM

The system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts.

Vivantio offers services on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone, email and through an online knowledge base.

Commenting/Notes

Support Ticket Management

Employee Management

Forecasting

Application Management

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

HIPAA Compliant

IT Asset Management

SMS Messaging

Real Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Secure Login

Project Management

Approval Process Control

Rules-Based Workflow

Procurement Management

Knowledge Management

Scheduled/Automated Reports

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Data Import/Export

Call Routing

Problem Management

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Mobile Access

Cost Tracking

Dashboard Creation

Survey/Poll Management

Inventory Tracking

Service Reporting

CMDB

Capacity Management

Compliance Management

Service Catalog

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Workflow Management

Real-Time Updates

Email Management

Website Integration

Ticket Management

Recurring Issues

Asset Tracking

Alerts/Notifications

Data Visualization

Authentication

Automated Scheduling

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Inbox Management

Macros/Templated Responses

The Vivantio Platform provides multiple licensing options (named, concurrent, mixed, pools) to help you maximize your investment and keep your whole service team connected.

Price includes:
-Every Vivantio feature
-Choice of data centers
-In-house Professional Services
-Customer Success Manager
-Vivantio US & UK Telephone, Email and Self Service Support

Volume discounts start at around 15 users and continue to rise to 40%.

Educational institutions automatically qualify for a 5% discount; non-profits for 10%.

Userpilot vs Vivantio

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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