It's great to be able to have my clients just jump into the video chat we scheduled, rather than asking what platform they use (Skype, ZOOM, etc.) and coordinating around their requirements.

Vectera is so easy to use and config it is amazing. The fact that you can run it under your own custom domain makes it even better.

I must also highlight the great technical support service that are very receptive to solve doubts and take very into consideration the ideas of improvement of the application of their clients.

Setting up a virtual meeting is so easy, definitely with the integrated scheduler. I love the cobrowsing feature, it's so easy to work work in a page together.

Once in a while a caller will drop off. The background blur takes too much resource.

Syncing of things keyed in can be slow, probably due to free trial when everyone is using it, thus causing a lag in syncing of things keyed and drawn. The lack of shapes to draw.

The ability to have perpetual rooms to use with clients is great too, you can upload files, use whiteboards etc and they are there ready for the next call with them.

It has made a huge difference in my business before covid, now that everything is remote, it's a blessing to have.

The audio and video quality is very good and ease of use too. Added benefit is their scheduling tool which links to your calendars like Calendly and Birdseed do.

Besides the great customer service, it's VERY easy for clients to access the meeting room. Cobrowse is amazing for training and tech support.

Probably, it is the most helpful service which combines the best price and the best quality. Indispensable for any exam coaches, language tutors and experienced teachers working online.

The integrated booking, billing and meetings is incredibility easy to use. My clients enjoy the platform, since there are nothing to install.

Not available in german language. Connection sometimes a little weak.

FAST, EASY, SECURE Point-to-Point, FEATURE-RICH: Perfect.

The company is quite new but I am confident they will continue to improve this valuable product into real challengers for Zoom and Hangouts, and sorry to say, one of my favorite tools, Calendly.

I have not tried out all the options and functions yet, but it is so  professional, so perfect, so splendid that I cannot express the overwhelming happiness I feel. Everything is working flawlessly.

Besides ease of use and cost, they are very responsive with communication.

Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case.

Overall it is a good, reliable and accesible software to take control of your support team.

The software is pretty; the user interface is very attractive and impressive. It does seem well developed.

I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.

Great tool to get your customer support started.

Cost and ease of getting set up. Support personnel always helpful.

If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss.

The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.

Fantastic, very happy with the product and the support.

I say this because I am not a developer and  I really struggle to do this.

The support channels that it provides are making my working great and also quite effective.

Overall a great product, and fantastic value for money when used as part of Zoho One.

One of the best investments for our organization.

The customer support system of this platform is responsive and gives me the solutions to all my queries in just few seconds.

We love the dashboard, user friendlyness and ease of navigation.

Great ticket management to help you get started on your business.

Inability to control what notifications you receive in the notification center, leads to excessive notifications.

I love that it has a two-way integration with ZOHO CRM.

Experienced users of ticketing software will have little trouble navigating, but new users may find the interface a bit less-than-intuitive.

It's frustrating when messages go into spam that are not spam. This caused delays responding to important clients.

Business - customer relations. We are able to amass a great wealth of product and customer feedback that we can reference in the future as needed.

Ease of use and price was a big factor, works great for my technicians.

Support from Zoho is excellent. We are Zoho One customer, so we also use other Zoho products, hence the native integration is also nice.

US Dollar

Vectera is a meeting management solution, which helps businesses streamline processes related to appointment scheduling, video conferencing, communication management and more. The platform enables organizations to create encrypted video rooms for clients, facilitating interaction tracking, document sharing and recording.


Vectera comes with white-label capabilities, which allow enterprises to personalize the interface using a custom logo, colors and themes to establish brand identity. Features of the solution include annotations, notes and contact synchronization, co-browsing, whiteboarding, video recording, conversation recording and more. Additionally, users can utilize screen-sharing functionality to discuss presentations/contracts, give demos and take notes for reference.


Vectera supports integration with various third-party applications such as G Suite, Microsoft Office 365, Dropbox, Google Drive, iCloud and more. It is available on monthly subscriptions and support is extended via email, FAQs, documentation and other online measures.



LongDescription

Commenting/Notes

Whiteboard

Live Video Interview

Meeting Management

Real Time Screen Sharing

Payment Processing

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Real-time Scheduling

Electronic Assignments & Tests

Document Storage

HIPAA Compliant

Session Recording

Video Chat

Interactive Whiteboard

Task Scheduling

Real Time Editing

Group Scheduling

Confirmation/Reminders

Virtual Waiting Room

Communication Management

Brainstorming

Call Recording

Class Scheduling

Screen Recording

Calendar Management

Agenda Management

Collaboration Tools

Content Library

Presentation Streaming

Private Chat

Scheduling

File Transfer

Action Item Tracking

One-to-One Messaging

Recording

HD Audio/Video

Screen Sharing

Mobile Access

Meeting Room Booking

Brand Management

Meeting Preparation Tools

Discussions/Forums

Online Classes

Business Coaching

Client Portal

Host Controls

Desktop/Browser Sharing

Internal Meetings

Lesson Notes

File Sharing

Alerts/Notifications

Online Booking

Automated Scheduling

Real-Time Chat

Virtual Classroom

Calendar Sync

Remote Treatment Planning

Presenter Control Management

Event Calendar

Time Zone Tracking

Two Way Audio & Video

Customizable Branding

Conferencing

Remote Access/Control

Video Conferencing

Remote Support

Third-Party Integrations

Microsoft Outlook Integration

Appointment Scheduling

Multi-Participant Screen Sharing

Live Chat

For Medical Purposes

Availability Management

For Sales Teams/Organizations

Reporting/Analytics

Annual subscription starts at $8.99 per host per month
Monthly subscription starts at $9.99 per host per month

Email/Help Desk

FAQs/Forum

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Vectera

In Person

Live Online

Webinars

Documentation

Videos

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.


Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.


Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.


The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. 



Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Employee Management

Call Transfer

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

Performance Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Workflow Configuration

SSL Security

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Management

Rules-Based Workflow

Knowledge Management

Customer Database

Interactive Content

Call Logging

Offline Form

Customizable Fields

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Template Management

Data Import/Export

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

VoIP Connection

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Real-Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Issue Scheduling

Free - up to 3 users, forever!
Express - $7/user/month billed annually
Standard - $14/user/month billed annually
Professional - $23/user/month billed annually
Enterprise - $40/user/month billed annually

A 15-day free trial is available.

Vectera vs Zoho Desk

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