Acuity Scheduling vs Lighthouse 360

RATING:

4.8

(5593)

Acuity Scheduling has 5593 reviews and a rating of 4.78 / 5 stars vs Lighthouse 360 which has 37 reviews and a rating of 4.05 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (5593)
4.0 (37)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 25, 2024
April 12, 2024
Pros/Cons
  • Pros

  • The reminder system works awesome, it integrates well with my google calendar, and it's just the best for my business.
  • Super easy to use for me and my clients. Everyone has been super impressed with how easy it is to use.
  • Cons

  • Wish I could do text reminders, even at the lowest plan. Emails sometimes tend to get lost or ignored.
  • When a patient cancels, there is only one alert and completely disappears from the calendar without warning.
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  • Pros

  • After many persistent calls from a Lighthouse 360 rep we gave it a try, I really love many of the features they have that others don’t have.
  • I love that i do not have to confirm appointments anymore. The software is so simple and user friendly.
  • Cons

  • Very poor customer service, long hold time when you call for questions, for last 2 month they have had a problem sending Emails to patients, and they have not fixed the issue as of now.
  • Intra office messaging wasn’t really something we used or needed and I felt this feature distracted my employees more than it benefited them.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos