ADSTRA Dental Software
About ADSTRA Dental Software
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Most Helpful Reviews for ADSTRA Dental Software
1 - 5 of 15 Reviews
Nhu
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Features
More features have been added and easier to use the software now
CONSstill need to have better treatment plan feature
Reason for choosing ADSTRA Dental Software
I've been using ADSTRA dental software for more than 16 years now. Once you get used to it, you don't want to change to another software.
Vendor Response
Thank you so much for your positive review! ADSTRA dental software has been used in thousands of dental practices (and government agencies) for over 20 years, and we are continuously striving to improve our products and features; this includes the Treatment Plan feature. We have made many improvements to this over the years and believe that you would benefit from a training session on the new features. One of the many benefits to being an ADSTRA customer is that you have access to unlimited training for existing staff, new staff, and new features. We'd be happy to schedule a training session for you with one of our Technical Support Specialists to show you in-depth the details of the Treatment Planning feature. Please give our office a call at 1.800.450.0220 to schedule your training session.
Replied December 2019
Sumeet
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Adstra Dental Software
Overall, great software and program for the cost.
PROSEasy to create, manage, and trace insurance claims. Simple to use, user-friendly and easy to train employees. Clean interface.
CONSX-rays and imaging are an issue. Taking the x-rays/images are not the issue, but uploading them and attaching to charts is a process. There is a lot of room for user-errors and sometimes x-rays/images go missing.
Reason for choosing ADSTRA Dental Software
Features
Reasons for switching to ADSTRA Dental Software
Features
Anonymous
11-50 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2018
Not a lot of features
Overall it was OKAY. Not the best software I’ve used due to lack of features that other dental softwares had.
PROSIf you had issues with the software, they usually remote log in to fix the issue. They call back usually within the hour if you leave them a message.
CONSThis software was lacking some features that other dental software had. They also only have customer support via phone. Nobody can go to the office and teach the dental team. They do it via telephone with everyone.
Vendor Response
Thank you for your review! ADSTRA dental software has been used in thousands of dental practices (and government agencies) for over 20 years, and we are continuously striving to improve our products and features. ADSTRA technical support is provided by telephone and via Internet, and with over 80% of calls answered immediately, 90% of calls answered within the hour, and 95% of calls resolved in the same day - it continuously exceeds the industry-standard for technical support. Our remote interactive training sessions allow easy scheduling of multiple one-on-one training sessions, without the need to close the dental practice, thus not interfering with the practice generating revenue. One of the many benefits to being an ADSTRA customer is that you have access to unlimited training for new staff and new features in which our technical support staff show in-depth the details of the many advanced features available in the software. Please give us a call at 1.800.450.0220 to schedule
Replied December 2018
Randy
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Adstra Management is the software for you
Very good.
PROSEasy to use, excellent customer service.
CONSYearly updates are over $1000, dentist offices are never consulted with the updates that many times are not needed.
Reason for choosing ADSTRA Dental Software
Cost
Vendor Response
Hello, Thank you for your feedback - we are committed to helping modern dental practices become more efficient. The all-inclusive plans cover upgrades as well as unlimited training for all staff in addition to unlimited technical support. New features are continuously developed to ensure that our software is at the fore-front of dental software for modern dental practices and suggestions from all users are continuously considered and implemented.
Replied October 2022
Jennifer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Adstra Dental Software has amazing customer support. Their training when first installed is great.
The management is easy to use, I like the charts that it shows me as well. The marketing reminders are great. I can't express how amazing the customer support is.
PROSThe customer support has been great while I was still learning the program. It's easy to use and book appointments.
CONSI'm not a huge fan of the modules, having to switch back and forth. I wish you could open up a patient and be able to access everything from one spot. We use alot of lab fees but in the treatment log there is only a spot for fees, not just lab fees. I wish this could be set up like on a dental claim form with two columns for dentist fees and another for lab fees. Some of our codes can go together but I have to separate them with a separate lab code for this.
Vendor Response
Hi Jennifer, Thanks so much for the great review. We're so happy to hear that you are enjoying the product and support so much. The software follows the requirements of CDAnet/DACnet where lab fees have their own codes. As you may have noticed already, ADSTRA has made many improvements over the years - including introducing ADSTRA Clinical. ADSTRA Clinical provides quick access to the patient information required when providing dental care - all on one screen. Included in all ADSTRA subscription plans is unlimited training and technical support, so we'd be happy to arrange a training session to ensure that you're utilizing the software to optimize the flow of your practice. Please give us a call at 1.800.450.0220 to arrange this.
Replied December 2019