Doctible

RATING:

4.8

(260)

About Doctible

Doctible is a patient communication platform that enables healthcare providers to efficiently grow their practice and communicate with patients via text, website messenger, and other methods. It is suitable for medical, dental, optometry, chiropractic, and physical therapy practices. The platform provides a virtual waiting room that can be used to screen patients and streamline contactless check-in processes. With Doctible, practice staff can utilize automated appointment reminders to save time and prevent no-shows. The platform also includes patient recall technology that monitors visit history and automatically reminds patients to book an appointment via SMS or email. Additionally, Doctible offers online scheduling capabilities for websites, allowing patients to sch...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Doctible Pricing

Starting price: 

$249.00 per month

Free trial: 

Available

Free version: 

Not Available

Virtual waiting room
Slide 1 of 6

Doctible Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

5

Most Helpful Reviews for Doctible

1 - 5 of 260 Reviews

Ruth

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed September 2023

Doctible is Great for All Practices!

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Great Service

I think it's great and defiantly provides us with an easy way to gather reviews from our patients.

PROS

We started utilizing the Doctilbe service so we could easily gather Google reviews from our exiting patients. We went from only having 5 Google reviews to 99 5 start reviews. We also have the reviews connected to our website as a testimonials page and have over 900 5 star reviews there as well.

CONS

My biggest problem with the software is the fact that we still had a lot of people simply entering a review with Doctible but not taking the extra step to visit Google. I spoke to a rep today and apparently there has been a change on that format. I'm excited that the new text will provide us with even more great google reviews.

Christine

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

Works very well for our office!

It has been a game changer for us communication with our patient and also to manage recalls and appointment reminders. Support is always helpful and professional.

PROS

User friendly platform, you get suggestions for number of reminders that should go out but can easily change it if needed. Templates are easy to change, and to upload photos. The morning email will let you know how many unconfirmed patients we have for the next few days so you can focus on those. Many patients prefer text messaging, and this allows us to meet their needs.

CONS

If you need technical support, it is not 24 hrs./ at times you have to wait a few hours until they open since we are clearly not in the same time zone.

Reasons for switching to Doctible

Price was the initial reason, but it also turned out to be a better fit for us with the product and service they offered.

Anonymous

2-10 employees

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2023

Dental Offices Beware

If I could I would give this company 0 stars. There is something fishy about them. They have completely veiled their contact numbers, their emails, and any attempt to reach anyone with decision making authority is futile. We yielded to their way too aggressive, over-the-top offer of trying their patient communicator system for 30 days, and by day 28 we had encountered a technical problem that was disastrous for our patients, ie showing up on the wrong day and the wrong time. Like I mentioned above, getting ahold of anyone directly was futile and it took two days from the time we encountered this glitch to reach anyone, both y telephone and email. From that point on, it took another 13 days to get a ticket issued for technical support. By then, we are out of the 30-day trial period, and we have run out of patience to try to reach them. They are unyielding in nullifying our contract and refunding our money, so now we will take this up with the California Department of Consumer Affairs, BBB, and all noteworthy and reputable dental associations. Consumer beware... this is a company that is run by a bunch of unprofessional amateurs, plagued by false advertising and their website is filled with inaccuracies. Probably wont be in business much longer than the 13 month contract signed.

PROS

Not one thing. It messed up our patient recall and reminder efforts

CONS

Messed up our patient reminders and had patients coming on on the wrong day/time.

Reason for choosing Doctible

Very aggressive sales tactics

Chadwick

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Doctible Services and Software

This experience has been overall a great experience. The rep has been great and responsive, the customer services has been great and quickly responsive to anything we need and the get detailed information from us to ensure we have it right the first time! This takes a huge relief off of my shoulders as I have so much I already do day to day.

PROS

I love the simplistic fashion in which our patient surveys are quick and easy for them to use and for our team to use. It has helped us with our reviews, receiving more raw feedback and the website messenger has helped with our community and patients inquiring about us and our services to give people options. This has helped with those who aren't fond of phone calls anymore.

CONS

The software had opened us up or made us possibly have issues with malware/viruses but Doctible seemed to have acted quickly and moved forward to take care of the issue.

Reason for choosing Doctible

No contracts and the simplistic ease of use. The no contract was big for us as we did not want to buy into the unknown so the services you offered as did SolutionReach but without a contract made it simple. We felt confident in our decision because if Doctible didn't live up to their word on services, then we could simply go elsewhere. Whereas, others we felt if we didn't like it, we would have been stuck. We are happy we made the choice that we did!