Maxident Software

Maxident Software

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About Maxident

MaxiDent is an integrated suite of dental products that enables providers to manage all aspects of their practice, from check-in to appointment reminders and digital record transfer. Key features include clinical charting, billing, patient scheduling and digital imaging designed specifically to meet the needs of single and multi-location dental practices. MaxiDent also offers MaxIM, an internal instant messaging system to streamline communication between all employees of the clinic. MaxiChart electronic dental charting can be customized with different templates and is compatible with hands-free devices for voice dictation. Tablet compatibility allows providers to record diagnoses and treatment plans at the point of care and for patients to sign digital consent form...

Maxident Pricing

From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada. The Free Plan includes: -Free Maxident license -Data conversion --- The $199.95 Plan includes: -Free Maxident license -Data conversion -Maxicare -Success team (a dedicated account manager and support technician) -Fee guides updates -Software updates -Private portal

Starting price: 

$199.95 per month

Free trial: 

Available

Free version: 

Available

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Maxident User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4

Showing 1 - 5 of 24 reviews

Nancy

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2017

Great Customer Support

I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work!!

Pros

great data base - holds tons of information on each patient. good recall system, integrates well with insurance companies. great customer support

Cons

it is a bit overwhelming to learn, help files are confusing. not flexible for individual needs (but company will try to accommodate special requests). very large and all encompassing - maybe too much for our specific needs.

Jennifer

Company size: 11-50 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2020

Unparalleled Customer Service

Pros

The customer service and rapid response times of both [SENSITIVE CONTENT HIDDEN], they make themselves available during OFF hours to respond to inquiries. They both intuitively know what i would like the software to do, in order to guide me to the correct locations. they provide valuable tools that save me from training new employees on the software from scratch. Thank you!

Cons

Clicking on patient's name within the various reports that are run, to bring me right into the patient's chart. Certain reports could be simplified

Reasons for switching to Maxident

Changed employers!

Jaklin

Verified reviewer

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Functionality

out of 5

August 2019

Frustrating

My overall experience is not happy at all and disappointed. Whenever I tried to call and explain my problem many times, they were late to reply. The services isn't what I expected. Technicians do not have enough experience. comparing to what they used to have when I got this software. Whenever I tried to call them, they always put me on hold for too long, promising someone would answer you, but they ended up making me to leave a message, and then hung up. I emailed them and they never reply. They most likely do not fixed my problem. So, the problem is always there.

Pros

The ONLY thing I like about this software is that it is easy to use.

Cons

The least thing I like about this software is that it is SLOW to respond.

Sandie

Company size: 1 employee

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

September 2017

good customer service

Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is worth the benefit. If I had remained on a paper chart I would be debt free. It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung. I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product. I bought in too soon.

Pros

I'm very used to it. I like the possibilities with the prescription pad. I like the accessibility of chart notes

Cons

Not on mac. Slow awkward perio chart. Abbreviations on perio chart not what I would choose and they aren't adjustable.

Lucia

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2018

Tracking

Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me.

Pros

The audit trail built into Maxident helps me keep tabs on what the staff are doing. Changes made to information such as appointment bookings are tracked and let me see who made changes and when. This helps with a number of things, but even on a basic level, if there are questions, you know who to ask for details. You always know who did the work.

Cons

The mandatory reports printed when closing the day.

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