Not being able to compare one device against another device side by side is a bit of a headache. Mapping is very difficult for an average user even with Admin access, it causes a lot of grief.

Analytical insight into our website to gain knowledge into customer user experience.

Overall, i love the platform. Its easy to use and when I am curious about finding specific metrics, i am always able to get them quickly and efficiently.

Very powerful visual representations of data - making it clear, easy to interpret and impactful. Responsive and engaged customer support team.

Contentsquare really helps bring data to life with visuals that are easy to understand and use. This is important when sharing analysis with other people to keep the data engaging.

The alerts module is not very customizable, and often I receive “false alarms.

Coren, Debs and the team have been really useful as well providing guidance and help along the way.

With the metrics I gather using the tool, I am able to make updates and execute certain changes on site that in the end benefit the customer as well as increase our conversion rate.

This tool has been a great resource for locating customer friction points across our site and continues to help with brainstorming new ideas for A/B tests and overall site optimizations.

Wish internal adoption was better - 30% due to tech integration issues, 70% due to internal challenges.

A really positive experience using a tool that helps my team and I make informed decisions. Support is always exceptional.

Some of the different areas within the tool can be inconsistent in layout/functionality which confuses users.

I really like how you are able to play out the customer journey, from acquisition through to last click, gaining valuable insight throughout.

Ease of use, exceptional customer support and great visualisation of website analytics. Simple presentation and analysis of complex information.

There are some glitches that I sometimes come across, which can be frustrating, e.g. when you are part way through doing something all of an error message will appear.

Very easy to quantify you GAINS in money. Empowering the business team to test hypothesis quickky, without IT.

So overall this has meant greater visibility of website performance and richer understanding of behaviour.

It's a great tool, essential in customer experience analysis. Their different platforms are very intuitive, the e-learning platform is just great and their support is of excellent quality.

Customer support - strong analytics teams to make us increase our level on the solution.

Very useful tool, the layout is super easy to navigate and very user friendly. By using Content Square it backs up opinions made and we can see how the customers interact with our website.

Being able to see directly how every element of any page affects the customer journey is just amazing useful in making key strategic UX decisions.

Great Product for Insights into your Customers.

Content Square is very easy to use. I find it most useful to dig a little deeper when looking into results for experiments.

There isn’t much really to fault about the software.

The employees that I've dealt with are genuinely helpful and want to see you succeed. Everyone on the ContentSquare team seems to be knowledgeable and responsive.

Training sessions have been fun and informative, and support has been great through the first week and months of teething issues.

Some features are missing (cross domain behavior, limit the access to the data based on the user profile, App coverage...) but are in the 2018 roadmap.

Great platform for analysing customer behaviour.

We've used CS on countless use cases and it has made our insights more effective. The best part is also being able to quantify the impact which has really upped our level of reporting & insights.

The UI is interesting and engaging and the tools are generally quite intuitive, with lots of features able to be figured-out if unsure.

CS is key to shaping and optimising UX, CX and ultimately business performance.

Mappings and keeping them up to date can sometimes become a pain, but not a massive issue.

The support from Content Square in implementing the software was fantastic, not only was the technical integration seamless, but the training and aftercare has been second to none.

Ability to integrate with AB testing tools also helps us provide additional insights as to why a test version performed well or poorly.

Issues around bugs found across the platform. Not show stoppers but can be frustrating when using day-to-day.

Great support staff, very friendly and dedicated to helping you find solutions. End user gets a great experience.

Ease of use to create surveys. Qualtrics can be picked up easily for basic surveys, can be reviewed and published easily.

Difficult to use and administrative burdensome.

We found that depending on each individual's (staff) knowledge and experience, some people found it a little bit intimidating.

I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce.

There seem to be endless options for customization of content that you create. You can be super specific with what you want your customer to see or not see.

Good for academic and complex questionnaires but if you are looking for something simple, go with google forms.

My experience with Qualtrics has been exciting and rewarding as I conduct research using this platform.

Great company with a great prodcut. I'd definitely recommend.

Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient.

I struggle with the reporting features once a survey has completed. I always manage to stumble my way to them, but I wonder if they could be more conveniently labeled.

Configuring the data set and embedded data can get tricky sometimes so that it displays correctly on the dashboards.

It's been such a comfortable experience using Qualtrics for our surveys.

Some of which have contributed to my most important final projects as a psychological student. I genuinely love Qualtrics, and am always happy to see it as part of a course that I am enrolled in.

I also have called their customer support system a couple of times and they have always been super helpful and quick to answer my call.

It is very flexible and very functional with a very user friendly layout to help build better surveys for customers and participants. Building surveys is painless and requires minimum knowledge.

Overall, Qualtrics is an excellent survey tool. It is standard survey tool for market research firms and universities where the aim to collect data using an interactive yet ease to use platform.

The feature set is reasonable for the price point, and analytics go far beyond cheaper or free tools such as Google forms.

Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).

Valuable features which no other platform has. One and all integrated tool for in-depth research.

They sold their platform well. The templates and widgets were impressive.

Customer Support - Excellent. The customer support team is excellent and so responsive.

The built-in reporting features and dashboards are easy to set up and use.

The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it.

Integration with other platform by creating the embedded variable give you a lot of flexibility. And the best part is the customer support - very responsive with the optimized answers to your queries.

US Dollar

Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extraordinary experience to increase digital customer engagement, conversions and revenue.

Our cloud-based digital experience analytics platform tracks billions of digital interactions, and turns these digital behaviors into intelligent recommendations everyone can use to improve the customer experience, grow revenue and fuel innovation. 

From optimizing content to enhancing their experimentation performance, we equip teams with all the insight they need to make better, smarter, faster decisions for their website, mobile web or mobile native or hybrid app. 

Features include 
- Session Replay
- Customer Journey Analysis
- Zone-based Heatmaps
- Merchandising Analysis
- Mobile App Analysis 
- Impact Quantification 
- AI Insights
- Struggle and Error Analysis 
- Web Performance Monitoring
& more.

Contentsquare is trusted by more than 800+ clients across industries such as Retail, Financial Services, B2B, Travel, Leisure and Telecom for understanding which site elements are driving conversions, whether that is a transaction, sign up, site download & more.


LongDescription

Analytics

Third-Party Integration

Real Time Analytics

Engagement Tracking

Funnel Analysis

AB Testing

Website Analytics

Prototype Creation

Text Analysis

Performance Management

Customizable Reports

Activity Tracking

Customer Segmentation

Real-Time Monitoring

Referral Tracking

Sentiment Analysis

Usability Testing

Behavioral Analytics

Event Tracking

Sales Trend Analysis

ROI Tracking

Data Import/Export

Campaign Segmentation

User Journeys

Customer Activity Tracking

Customer Experience Management

Heatmaps

Content Management

Conversion Rate Optimization

Mobile Access

Dashboard Creation

Multi-Channel Data Collection

Real Time Data

Pageview Tracking

Performance Metrics

User Interaction Tracking

Web Traffic Reporting

Real-Time Notifications

Time on Site Tracking

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Data Visualization

Visitor Tracking

Visualization

Conversion Tracking

For Mobile

Issue Tracking

Revenue Tracking

Dashboard

Customer Journey Mapping

Alerts/Escalation

Real Time Reporting

For Websites

Behavior Tracking

Goal Setting/Tracking

Reporting/Analytics

Customer Profiles

Monitoring

Screen Activity Recording

Action Management

Third-Party Integrations

Element Analytics

Search/Filter

Feedback Management

Please contact Contentsquare directly for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Contentsquare

In Person

Live Online

Webinars

Documentation

Videos

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design.


The application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. 


Qualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.



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