Great support staff, very friendly and dedicated to helping you find solutions. End user gets a great experience.

Ease of use to create surveys. Qualtrics can be picked up easily for basic surveys, can be reviewed and published easily.

Difficult to use and administrative burdensome.

We found that depending on each individual's (staff) knowledge and experience, some people found it a little bit intimidating.

I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce.

There seem to be endless options for customization of content that you create. You can be super specific with what you want your customer to see or not see.

Good for academic and complex questionnaires but if you are looking for something simple, go with google forms.

My experience with Qualtrics has been exciting and rewarding as I conduct research using this platform.

Great company with a great prodcut. I'd definitely recommend.

Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient.

I struggle with the reporting features once a survey has completed. I always manage to stumble my way to them, but I wonder if they could be more conveniently labeled.

Configuring the data set and embedded data can get tricky sometimes so that it displays correctly on the dashboards.

It's been such a comfortable experience using Qualtrics for our surveys.

Some of which have contributed to my most important final projects as a psychological student. I genuinely love Qualtrics, and am always happy to see it as part of a course that I am enrolled in.

I also have called their customer support system a couple of times and they have always been super helpful and quick to answer my call.

It is very flexible and very functional with a very user friendly layout to help build better surveys for customers and participants. Building surveys is painless and requires minimum knowledge.

Overall, Qualtrics is an excellent survey tool. It is standard survey tool for market research firms and universities where the aim to collect data using an interactive yet ease to use platform.

The feature set is reasonable for the price point, and analytics go far beyond cheaper or free tools such as Google forms.

Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).

Valuable features which no other platform has. One and all integrated tool for in-depth research.

They sold their platform well. The templates and widgets were impressive.

Customer Support - Excellent. The customer support team is excellent and so responsive.

The built-in reporting features and dashboards are easy to set up and use.

The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it.

Integration with other platform by creating the embedded variable give you a lot of flexibility. And the best part is the customer support - very responsive with the optimized answers to your queries.

Otherwise, I think it's a fine product for a company who needs a decent CMS with the capabilities of building APIs that are easily manipulated via a non-technical team.

The interface is nice and readable. The support staff was helpful when needed.

Zesty.io is user friendly & I love that it integrates google analytics.

I like how the layout is and easy to find what you are looking for when making changes and adjustments.

The software is easy to use; even for a beginner like me. It is user friendly and their support team is always there to help when needed.

Highly recommend if you are looking for industrial-strength CMS with almost infinite flexibility for developers. If you want a cheap template-y solution, this is not what you want.

And when I've had to interact with the people behind the product, they've been timely, helpful, and extremely pleasant to work with.

Some of the engineers steps are not intuitive (how the pages/datasets, etc work). There is no way to edit within an IDE of choice.

Function for managing redirects was limited. This made site re-builds more time-consuming.

Very easy to use, and very quick to get things done. Support is amazing, and I have not run into any issues or problems.

The speed of page delivery beats every single configuration you can hope to do with WordPress. Zesty is worth every penny.

Architecture serves pages fast and satisfies Google page load requirements. We received great customer and technical support throughout our projects.

Great Content Management Platform for Small Businesses.

Great graphical interface that makes it enjoyable to use.

Ease of use and intuitive functions and options.

I love the team most of all, they are incredibly responsive and seek input on features. They are quick to make fixes and push updates to meet customer needs.

Some of the Media organization is a little quirky. That is really the only negative.

I find it as enjoyable to use as a CMS can be. There was some learning curve but once comfortable with the environment it's a powerful and easy platform.

But Zesty was committed to delivering what was promised, we overcame the challenges together, and developed a strong relationship in the process. Our team enjoyed using the platform.

No version control via github or anything similar. There's no ability (without a separate layer of caching) to deploy multiple things at once.

Great for clients with minimal digital experience.

Zesty is extremely easy to use as a novice and robust enough to satisfy developers who want flexibility.

The partnership team is fantastic, and the software keeps their promises.

As an artist who has minimal IT skills, Zesty has been an easy to use way for me to present my art, biography, and references online.

I worry that when there is a major overhaul of the software, I'll not be able to get a contractor onboard to support me quickly. Thankfully, few overhauls have taken place so far.

Custom json endpoints allow modifying output to suite application.

The customer service is EXCELLENT. Very available, very responsive, backed by actual engineers.

The easy to use Parsley markup language is the basis for this very powerful CMS. Extremely extendable to meet just about any need.

Our clients love the results. Zesty is a great value and investment.

Would recommend to other small businesses who don't always have the time or money to dedicate staff to website building.

Integrating our outside services with Zesty has been simple as well which is great in keeping continuity of data and services.

US Dollar

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design.


The application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. 


Qualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.



LongDescription

Engagement Tracking

Case Management

Surveys & Feedback

Text Analysis

Text Fields

360 Degree Feedback

Activity Tracking

Customer Segmentation

Change Management

Sentiment Analysis

Project Management

Approval Process Control

Knowledge Management

Communication Management

Digital Asset Management

NPS of Customers

NPS Survey Structure

Automated Routing

Churn Management

Assignment Management

Customer Complaint Tracking

Pulse Surveys

Self Service Portal

Customer Experience Management

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real-Time Data

Routing

Membership Management

Multi-Channel Communication

Complaint Monitoring

Social Media Integration

Artwork Management

Workflow Management

Email Management

Activity Dashboard

Predictive Analytics

Segmentation

Service Level Agreement (SLA) Management

Brand Guidelines

Issue Tracking

Multiple Output Formats

NPS of Employees

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Behavior Tracking

Reporting/Analytics

Anonymous Feedback

Monitoring

Fulfillment Distribution

Trend Analysis

Feedback Management

Drag & Drop

Negative Feedback Management

Third-Party Integrations

Campaign Management

Mobile Survey

Multi-Channel Distribution

Quality Assurance

Contact Management

Interaction Tracking

Customer History

Rewards Management

Loyalty Program

Performance Metrics

Real-Time Analytics

Customer Surveys

Customizable Reports

Access Controls/Permissions

Referral Tracking

Customer Database

Customizable Fields

Collaboration Tools

Data Import/Export

Process/Workflow Automation

Real-Time Notifications

AI/Machine Learning

Event Triggered Actions

Visual Analytics

Alerts/Notifications

Data Visualization

Customizable Templates

Customer Journey Mapping

Real-Time Reporting

Widgets

Customer Profiles

Tagging

CES Survey Structure

CSAT Survey Structure

Multi-Channel Management

Performance Management

Email Alerts

Categorization/Grouping

Contact Qualtrics for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Customer Frontlines

In Person

Live Online

Webinars

Documentation

Videos

Zesty.io is a future-proof SaaS hybrid headless CMS for enterprises of any size. Trusted by enterprises such as SONY and Epic Games, Zesty.io empowers teams to build custom content and distribute to any device, without reliance on developer resources. 

With Zesty.io, businesses maximize IT value, optimize marketing efficiency, capture valuable user behavior data, and improve content production and deployment times, hitting goals of up to 4x faster time to market.

Your Content, Anywhere


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