Being able to build a delegate database is also a great option as this allows us to run reports on who is and is not opening our mailings.

The Help information on the site is helpful. What we've been most impressed with, however, has been the excellent service from Chris.

Great price, great deliverability, wonderful service. Their developers even helped configure my email template to be fully responsive for mobile devices.

The system is set up to ensure lists are clean. The service has been excellent.

Account and Technical support are excellent - they go out of their way to make me (a small customer) happy and ensure my campaigns are successful.

I know that, if I ever run into trouble, I can always give Chris a call, and my problems will be solved. I wish I could say the same for the rest of my software.

1PointMail product and services also strives for exceptional custumer satisfaction. I feel confident 1PointMail will give me the competitive edge to succeed.

Rapid response is putting it mildly. I am super happy with the product as well and the competitive price allows me to make money while offering my clients competitive prices.

The solution is espically good at helping a user set up powerful mail options that I did not see if other solutions used in the past. I highly recommend 1 Point.

Fantastic software backed up by an equally fantastic service provision team.

I particularly like the software's feature of being able to customize the template.

Their service is outstanding. I highly recommend them to anyone looking to increase sales and gain customers.

The system is great for making your email marketing much more efficient. It provides the ability to easily upload lists and create simple or complex segments.

User friendly, great results, outstanding customer service, good price. What else can you ask for.

The other great thing about 1PointMail is their customer service. It is absolutely the best customer service I have ever received.

We have been particularly pleased with 1Point's outstanding customer service, always going to the extra mile to ensure we are getting the best possible service.

The ability to broadcast to my contact list(s) in a uniformed, personalized, routine manner, is key to the needs of my business growth. The report generator is extremely helpful.

Easy to integrate, great customer support and cost-effective.

The only real negative that I have is their customer service team regularly calls to insure that their product  is meeting my expectations, if you can even call that a problem.

They have the BEST support and implementation team. Quick responses,  easy to relate to people.

Robust Capabilities, Easy to Use, and Cost Effective.

The software has a clean look and is straightforward to use. I really like the campaign reports, along with their customer service.

They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

I would avoid this contract oriented sales company at all cost.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Learning curve is a bit steep, though. Also, the support is very poor.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

US Dollar

1PointMail is a cloud-based email marketing solution that helps small to midsize businesses create and execute custom marketing campaigns. The platform allows users to manage lists, personalization, optimization, contacts, information upload, query responses and reporting.


The campaign manager module in 1PointMail enables users to build email campaigns and personalize  content for different target audiences. Key features of the solution include data import/export, automapping, custom fields, test campaigns, custom bounce rules and domain suppression. Additionally, its analytics functionality allows users to view and download detailed reports on bounces, open rate, clicks and unsubscribes in Excel, CSV, Text and PDF format.


1PointMail enables users to define tracking parameters and analyze campaigns performance using Google and Adobe Analytics. In addition, the system integrates with various third-party applications such as WordPress and Shopify. The product is available on a per month subscription basis and support is extended via phone, email and online helpdesk.



LongDescription

Real Time Analytics

AB Testing

Customer Surveys

Spam Detection

Multi-Channel Marketing

Social Marketing

Email Monitoring

Catch-all Server Detection

Drip Campaigns

Real Time Monitoring

Single Email Verification

Audience Targeting

Customizable Fields

Template Management

Bulk Email Verification

Data Import/Export

Campaign Segmentation

Email Campaign Management

Campaign Planning

Email Templates

Subscriber Management

Domain Check

Contact Management

Email Marketing

List Management

Marketing Automation

Landing Pages/Web Forms

Dynamic Content

Event Triggered Actions

Alerts/Notifications

SMS Marketing

CAN SPAM Compliance

Segmentation

Disposable Email Detection

WYSIWYG Editor

Image Library

Response Management

Delivery Tracking

Mobile Optimized Emails

Spam Blocker

Syntax Check

Reporting/Analytics

Contact Database

Mailing List Management

Auto-Responders

Location Tracking

Campaign Management

Access Controls/Permissions

Web browser (OS agnostic)

10,000 Emails: $49 per month
100,000 Emails: $149 per month
250,000 emails: $249 per month
500,000 emails: $399 per month
1,000,000 emails: $699 per month
Discounts are available for annual or semi-annual billing.

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

1PointMail

Live Online

Webinars

Documentation

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


Patient Records Management

Messaging

Surveys & Feedback

Electronic Payments

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

HIPAA Compliant

SMS Messaging

Progress Tracking

Client Database

Confirmation/Reminders

SMS Reminders

Approval Process Control

Communication Management

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

2-Way Messaging

Recall Tracking

Scheduling

Payment Reminders

Two-Way Communication

Multi-Location

Self Service Portal

Booking Management

Mobile Access

Online Payments

Survey/Poll Management

Compliance Management

Orthodontic Charting

Multi-Channel Communication

Social Media Integration

Patient Education

Forms Management

Email Reminders

Patient Communications

Online Booking

Reminders

Automated Scheduling

Medical Billing

Chat/Messaging

Customizable Templates

Calendar Sync

Billing & Invoicing

Web Forms

Multi-Language

Patient Management

Customizable Forms

Appointment Management

Video Conferencing

Records Management

Patient Scheduling

Secure Data Storage

Patient Portal

Third-Party Integrations

Appointment Scheduling

For Optometrists

One-to-One Messaging

Real-time Conversations

Dental Practice Management

Automated Responses

Mass Texting

Availability Indicator

Real-Time Updates

Activity Dashboard

Reporting & Statistics

Customizable Branding

Customer History

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Complaint Management

Review Notification

Real-Time Notifications

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

1PointMail vs Solutionreach

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