Customer.io vs VBOUT

RATING:

4.7

(79)

Customer.io has 79 reviews and a rating of 4.71 / 5 stars vs VBOUT which has 189 reviews and a rating of 4.8 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (79)
4.8 (189)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
5 / 5
Last Review Written
May 27, 2024
May 16, 2024
Pros/Cons
  • Pros

  • Customer.io has many customizable elements to make very complex or very simple email flows. I appreciate how easy it is to use even for someone who isn't as familiar with marketing strategies.
  • Easy-to-use and intuitive email and marketing automation platform. Especially the ability to send out webhooks makes it very strong.
  • Cons

  • Minimal pre-packaged layouts; layout design requires knowledge of CSS. Lack of workflow cloning or replication creates unnecessary work.
  • The only negative i could see is that the application only allows you to send 50 emails at a time and for a large customer base this makes it more time consuming.
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  • Pros

  • Can create pretty complex automation in a short time once you get the hang of it. Integrations to other tools are very helpful.
  • The support team is available 24/7, the setup is super easy, the features are amazing and the design of the software is awesome, I am very pleased with the service & highly recommend it.
  • Cons

  • The email designer is a little clunky, but a new version is coming in a few weeks - so that’s my only complaint resolved.
  • Unfortunately I wasn't able to implement it after the PoC due to specific requirements internally.
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Pricing Range
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FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos