Clunky user interface (will be updated in Version 2.0 coming in Q3). Onboarding is a bit confusing, but schedule a one-on-one and they’ll guide you through it.

Have some lagging sometimes but I know that it will be fixed eventually. Not a major issue of the platform.

I think if is you first SMS tool it’s very difficult to understand it.

Email and SMS marketing made easy. This is extremely important for me and this tool offers great news for this...because it does a great job.

THE ACTIVE CAMPAIGN LOGO IS ON THEIR LANDING PAGE, THERE IS NO WARNING OR NOTE OF THIS NOT WORKING. I then requested to have the account paused and ill try to resume this when its operational.

You have the ability to build a sms system exactly as wanted. Also it has a lot of options for customization.

SMS-it setup is simple and ease to use. Its Cost is very reasonable.

The tool does even voice broadcasts and even fax, to reach non-updated companies. So this is great news for anyone trying to reach customers.

They update and launch new features very often. The support and the team behind SMS-IT is great.

It’s an amazing software which works smoothly in sending bulk sms to your customers and prospects. Highly recommended for anyone to start with.

The pricing is excellent, features are excellent.

Best tool for sending emails and SMS like a genius.

The interface of the platform is very user-friendly. I loved the Smart Tools and how to use them.

SENSITIVE CONTENT] - You rock bro. Thanks for the awesome and valuable 90 minutes on Zoom to learn the basics and some of the advanced features of your amazing platform.

The cost is also very reasonable. I would definitely recommend this software to others.

I can not find anything I don't like about this product.

The team behing it is fantástic, everything works and the support is great.

Other than the iPhone compatibility being a nuisance I think it is OK.

The SMS-IT tool works really well for sending bulk SMS messages. Setup is simple and straightforward.

What I like most about this platform is the multitude of features it offers.

Its Amazing ease of use is what I liked best about this product.

What amazes me most is the rockstar community that is very involved in supporting each other and providing great feedback and suggestions to improve the product further.

The price is also very affordable for the amount of services that I get. I also love that I can track my campaign performance with the software and see who responded and why.

This platform is super robust with features that I don't currently need, but as I scale my agency offerings, I surely will have a need for them down the road.

I also like the user interface, but having seen a preview, I am eagerly waiting for version 2.0, which looks even better. Customer support is pretty friendly and prompt.

The ability to create sub users is fantastic and the continued improvements to the ease of use have made me a customer for life.

The price of the plan is so cheap compared to other text messaging platforms. The customer service of SMS-iT team is very responsive.

It is confusing for both new and board users due to the lack of tutorials. In terms of the software itself, it's good, but getting started might be difficult for beginners.

Customer.io has many customizable elements to make very complex or very simple email flows. I appreciate how easy it is to use even for someone who isn't as familiar with marketing strategies.

Integration with a software product like ours is quite straightforward, and Customer.io offers a nice API for updating customer profiles and posting events for those customers.

Easy-to-use and intuitive email and marketing automation platform. Especially the ability to send out webhooks makes it very strong.

With enough money, Customer. IO is a good subscription to have.

I don’t find this product very easy to use but it’s one of the best so far I’ve used in the email automation space.

Found it very useful to send out multiple emails in a flow. Allows you to create a workflow through which you can plan the email sent to customers.

The UX/UI of the platform is perfect, definitely the best one we have among the e-mail senders we use.

Great to build and send automated campaigns. Can improve its usability in sending bulk emails.

A very useful tool for non-developer, tech-savvy marketers.

We needed a proper solution, so we compared a lot of companies, and Customer.io seemed to be the most reputable.

Minimal pre-packaged layouts; layout design requires knowledge of CSS. Lack of workflow cloning or replication creates unnecessary work.

There's a fine line between an eye-candy platform that scores low on customization and a fully fledged tool that requires constant support from a developer.

The two things that I use, their Newsletter builder and their Campaigns builder, they are splendid. The builder is clean and easy to use.

On top of it all, I love the price. Great value for the money.

An excellent tool for Automated Marketing campaigns and the product and support teams are extremely helpful.

The only negative i could see is that the application only allows you to send 50 emails at a time and for a large customer base this makes it more time consuming.

Customer.io walks that line gracefully, allowing me to control onboarding and loyalty processes and much more.

There are not many customization options. It is also limited to users that has large customer bases.

Perhaps its limited design options in some cases, but its automation is still high end.

IO's API to send out notification emails to our customers, I have a few things to say about its API. It is easy to use and predictable.

On top of it, customer support rocks. I was answered right away for every little question that came up, so I didn't feel alone while working to set everything to my requirements.

I liked that I could run my drip campaigns on this tool. The complexity of the drips could be managed.

The ability to view all emails that have been sent and to ensure they were received by the customer is a huge benefit to us.

The perfect platform to set up product-driven email communications with customers at scale.

The lack of a WYSIWYG editor for my marketing counterparts (tho I hear rumors this is coming) and event-based filters in my workflows.

A Great Marketing Automation Platform with an amazing support team.

The API is easy to use too, and makes it really easy to integrate with your app at a deep level. I couldn't imagine life without it.

The creating emails part does get tedious at times. The drag and drop builder isn't the easiest to use.

US Dollar

SMS-iT is a semi-sentient advanced CRM system with a focus on communication, blending cutting-edge technology with user-friendly features tailored for sales and marketing endeavors. Offering an expansive suite of tools, SMS-iT CRM is designed to facilitate seamless lead acquisition, client nurturing, sales management, and retention strategies, ensuring infinite scalability for businesses.

With over 50 sales and marketing tools at your disposal, including built-in artificial intelligence, unlimited calling and texting capabilities, a smart inbox with messaging channels, a versatile funnel and site builder, social media planning tools, and an appointment booking system, SMS-iT CRM empowers businesses to thrive in the digital landscape.

Setting itself apart with unique features such as SIM card integration, advanced AI functionalities for messaging and marketing, and compatibility with a vast ecosystem of 30 SMS gateways, as well as blockchain and IoT capabilities, SMS-iT CRM enables businesses to accelerate growth while optimizing operational costs.

What truly distinguishes SMS-iT is its semi-sentient nature, allowing it to comprehend and interpret text inputs, provide contextually relevant suggestions or responses, and continuously learn from user interactions to enhance future engagements. It's akin to having an all-in-one supercharged CRM powered by AI, capable of seamlessly managing marketing, sales, messaging, and calling tasks across multiple channels.

Imagine combining the best features of Salesforce, GHL, and Flowtrack into a single, powerhouse platform—that's SMS-iT CRM. And this is just the beginning. As we unveil our full range of features, you'll experience a CRM solution that truly stands in a league of its own, driving unprecedented efficiency and success for your business.

SMS-iT's target market encompasses a diverse range of industries and businesses, including:

Small to Medium Enterprises (SMEs): These businesses seek affordable and scalable solutions for managing customer relationships and communication, making SMS-iT an ideal choice for optimizing their operations.

Marketing Agencies: Agencies specializing in marketing services and campaigns rely on SMS-iT's reliable tools to execute SMS-based marketing strategies effectively, ensuring maximum impact for their clients.

E-commerce Platforms: Online retailers and marketplaces utilize SMS-iT to enhance customer engagement, boost sales, and provide timely order updates, enhancing the overall shopping experience for their customers.

Financial Institutions: Banks, credit unions, and financial service providers leverage SMS-iT for transaction alerts, account updates, and customer service communication, ensuring seamless interactions with their clients.

Healthcare Providers: Hospitals, clinics, and healthcare organizations trust SMS-iT for secure and efficient communication channels, enabling them to send appointment reminders, prescription notifications, and engage patients effectively.

Educational Institutions: Schools, colleges, and universities rely on SMS-iT to improve communication with students, parents, and staff members, facilitating important announcements, event notifications, and deadline reminders.

Event Management Companies: Organizations involved in planning and executing events, conferences, and seminars benefit from SMS-iT's effective communication tools, ensuring attendee engagement, timely reminders, and updates throughout the event lifecycle.

Nonprofit Organizations: Charities, NGOs, and advocacy groups utilize SMS-iT to mobilize supporters, raise awareness, and facilitate donations or volunteer efforts, leveraging the power of SMS messaging to drive their mission forward.

Hospitality Industry: Hotels, restaurants, and travel agencies prioritize guest communication and satisfaction, utilizing SMS-iT for reservation confirmations, personalized offers, and enhancing the overall guest experience.

Real Estate Agencies.

LongDescription

Real Time Analytics

Engagement Tracking

AB Testing

Text-to-Win

Website Analytics

Sales Analytics

Customer Surveys

Shortcodes

Multi-Channel Marketing

Social Marketing

Big Data Analytics

Device Management

Mobile Alerts

Lead Capture

Automated Responses

Mass Texting

Access Controls/Permissions

Data Storage Management

Activity Tracking

Customer Segmentation

SMS Messaging

Subscription Management

Drip Campaigns

Real-Time Monitoring

Scheduled Messaging

Marketing Calendar

Multi-Campaign

Communication Management

Customer Database

Customizable Fields

Campaign Scheduling

2-Way Messaging

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Email Campaign Management

Campaign Planning

Lead Generation

Mobile Coupons

Event Logs

Email Templates

Subscriber Management

Email Distribution

Contact Management

Lead Management

Email Marketing

Mobile Access

List Management

Real Time Data

Mobile Keywords

Click Tracking

Data Connectors

Multi-Channel Communication

Configuration Management

Marketing Automation

Landing Pages/Web Forms

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Customizable CTAs

Workflow Management

Message Personalization

Email Management

Connectivity Management

Dynamic Content

Event Triggered Actions

Visual Analytics

Asset Tracking

Customization

Activity Dashboard

Alerts/Notifications

SMS Marketing

CAN SPAM Compliance

Reporting & Statistics

Predictive Analytics

Segmentation

Data Visualization

Reminders

Website Visitor Tracking

Automated Scheduling

Chat/Messaging

Customizable Templates

WYSIWYG Editor

Image Library

Conversion Tracking

Interaction Tracking

Web Forms

Mobile Optimized Emails

Spam Blocker

Real Time Reporting

Customizable Branding

Reporting/Analytics

Polls/Voting

Contact Database

Monitoring

Key Features

Flat Rate
SMS
MMS/RCS
Fax
Voice
Toll-Free # Outbound
Toll-Free # Inbound
Free Mobile Number
Free Inbound Messages
Global - Outside US/CA
Daily Send Limit
Super Speed
Unlimited Messaging
42+ Smart Features
Smart Database
Unlimited Keywords
Voice/Fax
Buy Mobile Numbers
Sim-card Required
Rollover Credits
API & Integrations
Unlimited Contacts
Unlimited User Seats
Dedicated Manager
Support 24hrs/7 days

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

SMS-iT

Live Online

Documentation

Videos

Customer.io is a leading customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Use first-party data to send meaningful messages across all channels, including email, in-app, push, SMS, and webhooks. Today, 7500+ brands trust their messaging needs with Customer.io. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2023 Inc. 5000 list.

SMS-iT vs Customer.io

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