Call of Service is a cloud-based field service solution for small to midsize businesses. Key features include scheduling, job and client details, invoicing and GPS tracking.
Call of Service allows users to drag and drop appointments in the scheduling dashboard and view a complete schedule for all staff. Users can set reminders for recurring jobs and have automatic job reminders sent to customers by email or SMS.
Users can generate invoices and estimates as well as pull individual customers' payment history and track their debt. Call of Service will automatically cross verify customers’ names and addresses as they’re entered in the system.
The solution offers a dashboard that displays schedule statistics and job status to track business activities. Users can also create customized reported and use data grouping and filter features to view specific columns. Call of Service is available for monthly subscription with varied pricing based on the number of users.
Ana-Lisa from Kevin Joyce Pest Management
Specialty: Pest Control
Employees number: 51-200 employees
We have been using this software for over 2 years now and we could not be happier.
Very easy to use, keeping track of all our jobs and customers. Very friendly and responsive support
Alexandrea from I Am On Location, Inc.
Employees number: 2-10 employees
Ease of use to customize this product for our own business. It allows our users to be dispatched and tracked .
Help when I need it; and the system is very easy to use! I don't like reading instructions because I like figuring things out and when a software company supplies software that is intuitive enough that I don't have to read the instructions, I'm very happy.
Etim from Citysparkles.com
Employees number: 11-50 employees
Ease of use, Ability to schedule jobs that are continuous, Invoice creation, ability to create reports of jobs done or any other report.
It is a very good system, easy on the eye, unlike some other softwares that contain so many features they look clustered.
One thing i would love to be added is the ability to tick a job as done and not needing to click on start and finish.
Soubhi from SA Mobile Installations
After trying out several different platforms for my business job scheduling I found Call of Service a very simple and easy platform to work with. The structure of both the App version and Admin Panel are easy to navigate through which is a bonus when you have to enter information from a client who is on the phone. Time is money and a waiting customer on the phone becomes annoyed if kept on the call for too long while you try enter information they will hang up and go. There is no need to jump between 2 pages to alter the Service Items information as they can be directly edited on the job card and any edited information will reflect the invoice.
I was amazed how quickly the updates to the program were, as any suggestions I made to the support team were implemented (other companies told me that they can't make changes or it will cost too much to customize).
My techs in the field love the simplicity of the field App and have been happy with how simple it is to use. The Admin Panel is also very simple to use everything is in front of you, a bonus is all unscheduled jobs appear on the the side as default (when logged into on the computer) when you go to the Schedule page (on other platforms you need to select this every time you go into the schedule page) this is handy as it reminds you of the jobs waiting to be scheduled.
Call of Service has streamlined my bookings and job allocations and has given me more time to do productive work.
A few features that would make Call of Service even better is when it can integrate with accounting software (apparently it is in the pipeline). This feature will make invoicing a breeze while sending all the invoice information to my accounting software.
**Tip don't signup with any company until they let you try a trial version of their platform system as they promise their system can do many things and say they can customize the product to suit your business, but then say it is limited when you sign and get to use it!**
Easy to use, support was always there even when using the trial version
No accounting integration
Excellent platform easy to learn & use
Nathan from Lighthouse Outdoor Lighting
I use Call of Service on a daily bases and it works great for keeping every job on track and in order it is very easy to use. You can have multiple fields for use such as sales, services, installs, and so on. We love it.
Constantin from Blinds To Go
Great tool, easy to setup and use. Very effective product for scheduling needs. Mobile friendly.
Osama from Jac Grop
The good is easy the drag and drop and integrated Functions , the bad is i cannot see the job sheet fully detailed or customized as i wish
Shana from Mobile Medicals
The software is extremely user friendly yet powerful and affordable. It helps us keep track and manage all our customers and our staff's jobs. Data can be exported very easily as well. Customer support is great too.
Danny from Insight Enterprises Ltd
The system is great, but very slow.
To refresh takes ages.
We have very fast fibre internet here and its slow with this so I don't know how anyone else gets on.
I would say this is a major issue, its one of those things that you just don't need, you make your systems more efficient, but then deal with the system (that is supposed to make things be more efficient) being very slow, it kind of defeats the point a little bit.
But as I said the system is perfect for us, but its frustratingly slow :(
Mo is a good guy and the Customer service seems very good, we haven't had to deal with them too much as its very intuitive.
So, this should be seen as constructive because you have a good system but it needs to be more responsive.
Response: Call of Service, Call of Service
Date: November 2015
Thanks for the constructive criticism. We have evaluated the performance of the system and enhanced the overall performance and response time.
DERRICK from DELUXE SERVICES INC
CONS: DIFFERENT TIME ZONES, NO MOBILE APP THEY SAID THEY ARE WORKIN ON IT.
PROS: USER FIRENDLY, IF I HAVE A QUESTION THEY ANSWER MY QUESTION WITH THE HOUR, FRIENDLY STAFF, IT IS A COMPANY THAT YOU CAN GROW WITH BECAUSE I SEE PROGRESS BEEN MADE, IF I SUGGEST SOMETHING THAT I FEEL THAT WILL MAKE MY BUSINESS RUN SMOOTH THEY DO IT IF THEY CAN WITHIN A TIMELY MATTER. I HAVE TRIED OTHER SOFTWARES AND THEY ACTUALLY SOMETIME DOUBLE BILL CUSTOMER
Tracey from Total Site Services Inc
Software is wonderful for the price. Easy to use and any issues i have had are answered in a timely fashion and courteous manner.
Mostafa from Kevin Joyce Pest Management
It manages our pest control business. Very easy to use, keeping track of all our jobs and customers. Very friendly and responsive support.
Binu from DZIGNTECH
Employees number: 2-10 employees