When they disappear at 7pm at night on a service call and you have to rewrite them it SUCKS.

It is super user friendly & easy to use. I love that it can be used on a computer, cell phone or tablet and there is no subscription.

Customer support is awesome. Very patient and thorough.

It's very helpful in price guide to my industry and area I service. The options to modify custom and favorite items is great.

Payment integration, Quickbooks integration, Customer history, customization ability.

A positive highlight of the tool is its high connection with various social networks that facilitates the dissemination of a professional.

Does not dispatch, no accountability for tracking users, issues with lost information.

It seems to be fairly easy to use. I don't get to use it  as frequently as I would like due to other tasks, so I have questions quite regularly.

For the most part it has been a good experience with Coolfront. Our profits and our price consistency has increased with the flat rate pricing.

Overall any system, in this case, Cool Front flat rate pricing that helps us run our business smoother is great.

Having everything online is very helpful. The integration of credit card processing and the part cart are also great features for our business.

It's great until they take away features that were free.

Looks good customers like being able to approve jobs online.

The program is easy to use. The ability to bill the customer and accept payment.

I like that it keeps our customer info and history saved.

The worst customer service ever. I have been trying to get the book form into my new dispatch software.

With Coolfront I have found myself doing better with adding enough time on the job with a good markup of products to help with my overhead for my business.

The ease of use and the simplicity to navigate.

The rep in customer service has been awesome the whole time. She's stayed with us, reaching out over the 2years since we signed up to see how things are going and offer us training.

Having the past history to look at is very helpful. The customer service at CoolFront has been good when we have needed help.

Pricing is pretty accurate and the software is very simple to use. Service agreement with this software is amazing.

I like the ease of pricing service calls. I can make quotes to customers in under 1 min. most of the time.

We did not see anything as disadvantage with this tool.

You have to delete and start over. That is awful and wastes time.

There are no parts I don't like. I use this software fondly.

The customer support response to phone and email inquiries is slow. Additional charges for payment transactions should be billed per transaction only with no other monthly or annual fees.

We set this up for clients who still operate in a mom-and-pop-shop kind of way as an easy solution to update and improve the way they take service orders.

Every time we reach out with questions the EWorkOrders team responds very quickly and helps us get what we want out of the program.

Excellent customer service, when I have a question or concern they respond within hours not days.

The software facilitates a great way of communicating in a decentralized organization to ensure items are completed in a timely fashion ensuring a quality product for our customers.

I helped implement and currently help administer eWorkOrders at a company with three sites with no previous CMMS. The implementation, training, Go Live and ongoing support has been excellent.

The only con for us is because eWork Orders is a cloud based system we can't use it for problems involving internet or power outages.

How-to-Videos embedded into each module’s help section. Streamlined modules, allows for the rapid retrieval of information, to quickly accommodate and respond to customer requests.

Customer service is timely and dependable. Pricing is competitive and reporting tools can be customized to your preference.

This is a great product for a mid-sized facilities management operation. I've used it at two different organizations and have been very happy with both the product and their support.

Top managers love the fact through reports and dashboards, they get real-time information on our maintenance operations.

There is no partial item count (ex. Received 2 of 3) on the purchase order record if there is a partial receipt.

The initial PM set up was a bit confusing in terms of assigning the assets to the PM.

The transition from our prior CMMS to eWorkorders was quick and painless. This software is a great value.

So the vendors that we engage with have got to be at the top of their field.

Setup and configuration is difficult until you become intimately familiar with the product.

There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones.

Call directly or email doesn't matter always get a rapid response. Thank You eWorkOrders for making my job easier.

It looks like its going  to be user friendly. The customer service and tech support is very good.

The eWorkOrders system helped us achieve that and more. The ease of use for line staff to enter work orders is as good as it gets.

Sometimes finding a specific work order it difficult because the type filters that are offered.

It helps us reduce our paper use, the what's new feature is terrific much better than getting emails, it is quite a flexible program and our tech support has been awesome.

We really like how quick and easy eWorkorders is to use for both the individuals requesting the work orders and the maintenance techs.

The thing we like best about eWork Orders is how easy it is for our employees to open new work orders. The interface is very intuitive.

We expanded and had to find a one stop shop. Where it could take money, allow for signing of leases, etc.

The cloud based service saves IT cost, and provides access any time, any where. I would recommend the software to anyone.

Very pleased with the product. Cost savings is tremendous compared to other systems I have used.

This software has an ease of use and covers so much of what's needed. We run our business on it and it has performed flawlessly.

The initial set-up and implementation was super fast and all questions arising from it being new to my team were answered within minutes of reaching out to customer support.

If for any reason I have a question or needs something added that I don't have the capability to do, they will help me in anyway.

There are a lot of CMMS systems out there that are very costly.

Mobile version is not available while offline (no internet/wifi/mobil access).

We see so much come through in a day that you can retain that info. Being able to add pictures and notes are great.

It is super easy to learn and use. Very easy to setup as well.

The have great customer support. Hundreds of reports to choose from and if you can't find a standard report from their list of reports, they will build a custom report for you.

Ease of configuration, personalization and customization. Straight-forward, trouble free, fast inexpensive Implementations (ie $1,500 completed in 1 week).

The software is little bit difficult to manage first time but as you familiar with the tool it's works smoothly.

Most Cost Effective and Easy to use CMMS on the Market.

US Dollar

FieldEdge Flat Rate Mobile (formerly Coolfront) is a cloud-based HVAC solution that allows users to carry and access their flat rate pricing and repair database on a mobile device. It caters to small sized plumbing, electrical and HVAC contracting businesses.


FieldEdge Flat Rate Mobile leverages a consolidated contracted service workflow. Users begin by entering work order information and assigning the service call to a field technician. Field technicians receive the work order on their mobile device based on which they can select repair plan from the existing database.


Invoices are automatically delivered to the business office and the customer as soon as a repair work is done. FieldEdge Flat Rate Mobile can also capture customer approval and signature within the mobile app. It also offers QuickBooks integration and carries over 25,000 repairs in its database.


FieldEdge Flat Rate Mobile is a zero-cost solution that charges per work order generated. Training, demos and cloud-based meetings are available to support users. A mobile app is available on iOS, Android and Windows Phone.



LongDescription

Labor Rates

Subcontractor Management

Dispatch Management

Contract/License Management

Electronic Signature

Invoice Management

Customer Database

Job Management

Scheduling

Self Service Portal

QuickBooks Integration

Technician Management

File Storage

Mobile Access

Commercial/Industrial

Service History

Real-Time Updates

Equipment Maintenance

For Commercial and/or Industrial Electrical Contractors

Work Order Management

Calendar Sync

Billing & Invoicing

Customer Management

Accounting Integration

Inventory Control

Online Time Clock

Payment Collection in the Field

Cost Database

Quotes/Estimates

Change Order Management

Maintenance Scheduling

Every work order created using the FieldEdge Flat Rate Mobile app costs $1.73 and $2 for every work order through books.

These fees can be incorporated into job prices and passed on to customers.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

FieldEdge Flat Rate Mobile

In Person

Live Online

Webinars

Documentation

Videos

eWorkOrders is a cloud-based maintenance management solution offering an integrated suite of tools to manage work orders, asset management, inventory management and preventative maintenance.


The software solution provides users with tools and an interface that gives users the ability to organize service requests and other employee tasks into a single platform, available to owners, managers, engineers, tenants, vendors and others. Data can be displayed as text and on an interactive calendar or map.


eWorkOrders features a reporting module with essential reporting tools that gives users the ability to assemble their data collection within their CMMS and transform it into reports.


The software solution can be configured for businesses of any size, throughout any industry, worldwide. It’s accessible from a computer or mobile device, and upgrades and tech support are included.



Real Time Analytics

Employee Management

Purchase Order Management

Work Order Creation

Barcoding/RFID

User Management

Status Tracking

Barcode/Ticket Scanning

Tire Management

Mobile Alerts

Asset Accounting

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Service Request Management

Equipment Management

IT Asset Management

Job Costing

Real-Time Monitoring

Task Scheduling

Repair Tracking

Disposal Management

Project Management

Key & Lock Management

Recurring Appointments

Resource Management

Calendar Management

Customizable Fields

Barcode Recognition

Geographic Maps

Data Import/Export

Multi-Location

Facility Management

Audit Trail

Fuel Tracking

Cost Tracking

Fixed Asset Management

Inventory Tracking

Depreciation Management

Compliance Management

Real Time Data

Routing

Historical Reporting

Vendor Management

Maintenance Management

Utilization Reporting

Role-Based Permissions

Preventive Maintenance

KPI Monitoring

Real-Time Notifications

Workflow Management

For Schools

Residential Properties

Budgeting/Forecasting

Asset Tracking

Activity Dashboard

Inspection Management

Parts Management

Alerts/Notifications

Work History

Reporting & Statistics

Reminders

Asset Categorization

Automated Scheduling

Estimating

Vehicle Information

Job Scheduling

Audit Management

Alerts/Escalation

Real Time Reporting

For Mechanical Equipment

Asset Lifecycle Management

To-Do List

Facility Scheduling

Reporting/Analytics

Commercial Properties

Contact Database

Monitoring

Prioritization

Remote Access/Control

$35/user/month up to $120/user/month depending upon features needed and number of users.

FieldEdge Flat Rate Mobile vs eWorkOrders CMMS

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