FieldService360 Software


 

Field Service 360 (also called FS360) is a cloud-based field service solution designed to help businesses manage and control their service cycle. The solution comprises of integrated modules that collectively offers tools for technician management, dispatching, contract management, invoicing, inventory control, warranty management and payment processing.

Field Service 360's dispatching module provides visibility around pending and completed service orders. Office managers can assign service requests to the field technicians and keep a check on the status of each service. The self-service portal allows users to create sales orders, check on warranties, put in a service order and more.

The inventory module helps to track in-house stock quantities. Businesses can store and track items by lot or serial number, manage stock levels, place orders and more. The billing and invoicing module allows to create, consolidate and share invoices, sales orders, bills, agreements and other documents with customers via email.

The solution is available on a per user per month subscription basis. It is suitable for a number of industries, including construction, healthcare, utilities, transportation and more.

 

FieldService360 - Track agreements
 
  • FieldService360 - Track agreements
    Track agreements
  • FieldService360 - Automate billing and invoicing
    Automate billing and invoicing
  • FieldService360 - Ad-hoc and custom reporting
    Ad-hoc and custom reporting
  • FieldService360 - Dispatch management
    Dispatch management
  • FieldService360 - Inventory management
    Inventory management
  • FieldService360 - Manage sales orders
    Manage sales orders
  • FieldService360 - Generate service orders
    Generate service orders
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

7 Reviews of FieldService360

 

Start your review of FieldService360

Click to start
https://www.softwareadvice.com/field-service/field360-review/
Software Advice Reviews (6)
More Reviews (1)

Showing 1-6 of 6

Dawn from D'Amico Electric
Specialty: Electrical
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Field services application for Electrical Contractor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cool product, it just does more then we need or are willing to pay for.

Pros

Does Fleet management well
Can be used with any Android and Apple devices
Scheduling board makes it easy to see where technicians are at a glance

Cons

No real employee time clock functionality, the scheduling functionality can't do dates into the future and map out the best routes for scheduling technicians.

 
 

Dana from QPS Employment Group
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Had a 2 week demo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Looked like awesome software. We went in a different direction tailored to our business.

 
 

Karen from Lincoln Heating
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Working with Field Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We needed structure in our business, and with this software we are able to structure our departments to run smoother and more efficiently. We have been able to control our volume and better support our customers.l

Pros

Control of our tech's on the job and they work smarter.

Cons

Would like a mapping 7 GPS program to work with it,

Advice to Others

Go take the class before you set up the program it will run much smoother.

 
 

Olivier from A-E
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

save you a lot of time

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We are a cleaning company and we're looking for an app to schedule our employe on a week basis. After multiple software, we find Field Service. It is exactly what we need.

Pros

Easy to use, ergonomic. Multiple employe at the time.

Cons

None

 
 

Jenna from Tweedy's heating and air
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Loved it! I would recommend to anyone!!! It is worth the purchase!

 
 

Heather from carciofini
Specialty: Construction

March 2016

March 2016

advanced schedule

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked the response of customer service during set up

Likes Least

I wish there was local reps to help with set up so everything is not over the phone

Recommendations

take your time to review lots of other products to be sure you have the right thing-

 
 
 
Showing 1-1 of 1

Christina from ITI

August 2015

August 2015

FieldService360- A Great FieldService Project Management Tool

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

In working with the Fieldservice 360 Implementation Team, ITI always felt they were in good hands. The project ran on time and any issues discovered during the process were quickly corrected. We found the team to always be communicative and willing to assist. The team ensured that ITI¿s staff were able to conduct business as usual during the implementation and thanks to this new system, our staff are better able to manage projects, training programs and staff scheduling. Many tasks (such as expense, time and student reporting) that were done offline can now be captured in Salesforce allowing for greater visibility of the efforts put into our projects. Internal staff are all now using the system with no issues and we plan to roll out to our remote staff in just a few weeks. ITI is happy to recommend FieldService 360 to others as a great project management tool.

Source: Capterra