About Fieldcode

Fieldcode is a cloud-based solution that helps businesses manage field service teams across multiple locations and streamline dispatch operations. Professionals can use the application programming interface (API) to import tickets from third-party applications, configure project-specific workflows and provide automated instructions to assist technicians with process adherence.

Using Fieldcode, enterprises can assign tickets to field technicians, notify clients about the progress of tasks, collect electronic signatures and generate onsite reports. Managers can optimize routes based on mileage, work time or service level agreement (SLA) compliance, track technicians' live location using GPS technology and inform customers about the estimated time of arrival via...


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Supported Operating System(s):

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1 Reviews of Fieldcode

Overall rating

5.00 / 5 stars

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June 2020

Matthias from Hemmersbach GmbH & Co. KG

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Efficient Field Service Management

The advantages described above have been clear to us and we have been able to increase our productivity while also improving customer satisfaction. That combined with their pay per use model makes this solution so attractive to us.

Pros

Actually, there are a few points which made Fieldcode very attractive to us. At first, it is the ease of how the system could integrate with the various tools of our customers. This is limiting transition costs as well as the time you need to get service ready. Secondly and maybe most important, the tool has an overall focus on increasing productivity. In our view, this is the most important topic in volume field services to be cost-effective. To be able to monitor and continuously improve a global field service setup, you need to have a good overview of what is going on. Fieldcode has this ability by providing a true real-time overview of everything happing. This is valid within the tools itself, but also within the real-time dashboards provided. Finally, the tool is guiding all our technician's through their daily work, which is a huge difference to most tools we have seen. Normally the technician's are “reporting“ something into the tool, but in this case, the tool is telling what to do next. On top of that, Fieldcode is CO2 neutralizing every of our interventions, which fits perfectly into our company strategy.

Cons

The software itself is designed to effectively operate field service operations, it will not substitute the need for ticket management software. That would be a great extension of its current capabilities.