Efficient Field Service Management

The advantages described above have been clear to us and we have been able to increase our productivity while also improving customer satisfaction. That combined with their pay per use model makes this solution so attractive to us.

Pros

Actually, there are a few points which made Fieldcode very attractive to us. At first, it is the ease of how the system could integrate with the various tools of our customers. This is limiting transition costs as well as the time you need to get service ready. Secondly and maybe most important, the tool has an overall focus on increasing productivity. In our view, this is the most important topic in volume field services to be cost-effective. To be able to monitor and continuously improve a global field service setup, you need to have a good overview of what is going on. Fieldcode has this ability by providing a true real-time overview of everything happing. This is valid within the tools itself, but also within the real-time dashboards provided. Finally, the tool is guiding all our technician's through their daily work, which is a huge difference to most tools we have seen. Normally the technician's are “reporting“ something into the tool, but in this case, the tool is telling what to do next. On top of that, Fieldcode is CO2 neutralizing every of our interventions, which fits perfectly into our company strategy.

Cons

The software itself is designed to effectively operate field service operations, it will not substitute the need for ticket management software. That would be a great extension of its current capabilities.