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About FieldX
FieldX is a cloud-based field service solution that offers a native mobile application for Android and iOS devices. Key features allow users to allocate tasks, design routes and view the real time location of the workers on the field.
FieldX provides a drag-and-drop feature allowing managers to create, assign and reallocate tasks to the employees. Administrators can add and manage employees and client profiles in the system database. Customer feedback can be gathered through surveys for analysis.
The solution allows technicians to accept or reject a job on the basis of schedule and availability or location as well as update the job status in real time. Additionally, various reports can be generated such as attendance reports, estimates reports, job reports and punch in -punch out reports.
FieldX offers services on a monthly subscription basis and customer support is available via email and online ticketing system.
2 Reviews of FieldX
Overall rating
4.50 / 5 stars
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Showing 1-2 of 2 reviews
March 2019
Bharat from Freelancer
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Great app when it comes to managing engineers and assigning jobs.
I purchased fieldX only for managing my onfield employees. But now we are using it for monitoring our company’s performance and finances too. Totally worth the spend.
Pros
Great app when it comes to managing engineers and assigning jobs.
I reach my job locations on time because of fieldx.
Best in terms of managing Elevator Services company
Staff-management
Client-management
Asset-management
Job-management
We use these features the most:
Job-allocation
Route-optimization
Tracking
Client-feedback
Reports
Can keep jobs continued with ‘Keep Alive’.
Can create regular maintenance jobs with ‘recurring jobs’
Can add ‘Sub-jobs’ within Jobs
Can automatically give jobs to right engineers
Can manage all from start to finish
Can do much more
Shows history of assets. This is very useful for us when doing job becoz we know what problems asset had befor. It show maps to site also.
Cons
Finance section needs improvement
Zero con. App is parfect
All our issues were addressed by their support team.
Takes some time getting used to for Administrators.
Not faced issue with our system. This is a great app!
Can’t manage holidays and leaves
Response from Archisys of Stallion Archisys LTD
Replied March 2019
Hey Bharat. it's awesome that you've been using FieldX since our early days. And thanks for recognizing our efforts. We keep trying to implement new features based on customer feedback. We think that's the best way to evolve! Regarding your comment about 'Can't manage holidays and leaves", I would really recommend you to help us through your problem via https://www.archisys.co/support or share your concern on support@archisys.co we are looking forward to hear you.
March 2019
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2019
One of the most undermined fsm tools out there. Highly recommend it.
Pros
Got to know about FieldX from their promotional mail. We were initially shy of approaching a relatively new fsm software. But thought of trying it rather than ruling it out completely. My gut feeling turned out to be right.
Their lead got in touch with me instantly after the signup and took reviews from me. Some of the features we needed were missing but they assured that they’d work on it asap and they did!
Their support team is really speedy in terms of solving issues.
Cons
They really need to work on the visibility of the features within their software.
Tbh, they have a lot of useful features that you wouldn’t initially know. For the first few months the experience felt like an Easter egg hunt.
Response from Archisys of Stallion Archisys LTD
Replied April 2019
Thanks. We greatly appreciate your feedback. We will continuously endeavor to provide you along with all our valued customers, the best of our services. Regarding the 'Feature visibility', we have been developing FSM for nearly 3 years so a lot of our users are used to the current interface - which is very easy to use with almost no training needed. We are planning a pipeline structure for making all the features visible and easy to use which will be out very soon.We thank you once again for your feedback.