--- title: "Fixably Software Reviews, Demo & Pricing - 2026" description: "Review of Fixably Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/field-service/fixably-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Computer Repair Shop Software](https://www.softwareadvice.com/computer-repair-shop/) / Fixably Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Fixably Review From $1/year 1 plan Wondering if Fixably is right for your organization? Our Computer Repair Shop Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Fixably 4.9 [(7)](https://www.softwareadvice.com/field-service/fixably-profile/#reviews) Pricing Starting at $1.00 usage based per year ### About Fixably We offer aftersales management software for repair and refurb businesses. Fixably Repair is a workflow management solution for repair providers. It improves repair tracking, technician efficiency & customer communication. Apple authorized providers have the additional benefit of our comprehensive GSX integration. Fixably Refurb is a plug-and-play solution for refurbishment and used devices sales operations. It enables data-driven decisions in device refurbishment and used devices sales. FIXABLY REPAIR Fixably automates 80% of the repair workflow so that you can reduce your turnaround times, improve service experience, and increase customer satisfaction levels. Our smart workflows, based on millions of repairs logged in our system, help you manage repairs efficiently. Handle logistics, inventory, payments, and more on a centralized platform, saving time on each. Fixably enables technicians to communicate with customers via emails or text messages, and manage service contracts with a few clicks. Gain insights into client and third-party orders through customizable reports. Organizations can monitor revenue and the number of received or closed repairs daily, weekly, and month... ly via real-time reporting dashboards. Businesses can also create white-label self-service portals, enabling customers to access communications and payment details at any time. FIXABLY REFURB Fixably Refurb is a plug-and-play solution that enables data-driven decisions, to optimize refurbishment operations and sale of used or pre-owned devices. It enables you to optimize technician performance, identify bottlenecks, and make confident decisions based on your business data at every stage of the process, from sourcing to reselling. You can track real-time progress on every recommerce stage; from sourcing and device arrival, to inspection, repair, refurbishment and sales. Use reports to identify which devices being sourced are most profitable, evaluate your sourcing vendors, and forecast your sales returns. You can ensure you have the right products in stock and optimize the devices in your inventory to improve your bottom line and drive growth. Book a demo to know more about Fixably Repair or Fixably Refurb. Do you work for Fixably? [Manage this product listing](https://www.g2.com/products/fixably/claim_requests/new?auto=true) Wondering if Fixably is right for your organization? Our Computer Repair Shop Software selection experts can help you in 15 minutes or less. ## Fixably User Interface ## Popular Fixably Alternatives Main Product Fixably 4.9 [(7)](https://www.softwareadvice.com/field-service/fixably-profile/#reviews) Ratings Breakdown - 4.43Ease of use - 3.86Value for money - 4.57Customer support - 4.29Functionality Pricing Starting at $1.00 per year Get Price Alternative Product [RepairDesk](https://www.softwareadvice.com/retail/repair-desk-profile/) 4.7 [(244)](https://www.softwareadvice.com/retail/repair-desk-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.62Value for money - 4.76Customer support - 4.66Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [BytePhase](https://www.softwareadvice.com/product/258659-BytePhase/) 4.9 [(18)](https://www.softwareadvice.com/product/258659-BytePhase/#reviews) Ratings Breakdown - 4.83Ease of use - 4.72Value for money - 4.94Customer support - 4.56Functionality Pricing Starting at $11.00 per month Get Price Alternative Product [RepairCMS Ultimate](https://www.softwareadvice.com/product/523865-RepairCMS-Ultimate/) 5.0 [(6)](https://www.softwareadvice.com/product/523865-RepairCMS-Ultimate/#reviews) Ratings Breakdown - 5.0Ease of use - 4.67Value for money - 5.0Customer support - 4.83Functionality Pricing Starting at €29.00 per month Get Price Alternative Product [Repair Spots](https://www.softwareadvice.com/ticketing/repair-spots-profile/) 5.0 [(5)](https://www.softwareadvice.com/ticketing/repair-spots-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $44.99 per month Get Price Alternative Product [RepairShopr](https://www.softwareadvice.com/crm/repairshopr-profile/) 4.4 [(128)](https://www.softwareadvice.com/crm/repairshopr-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.35Value for money - 4.22Customer support - 4.26Functionality Pricing Starting at $59.99 per month Get Price ## Fixably Pricing and Plans Starting price: $1.00 per year Free Trial Free Version Basic $1.00 usage based, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Fixably Features - Popular features found in Computer Repair Shop Barcode/Label Management Document Management Intake Management Inventory Management Point of Sale (POS) Repair Tickets - More features of Fixably Alerts/Notifications Barcoding/RFID Billing & Invoicing Calendar Management Client Portal Contact Management CRM Customizable Branding Customizable Reports Data Import/Export Electronic Payments Electronic Signature Email Management Employee Management Estimating Historical Reporting Invoice Management Job Management Multi-Location Purchasing & Receiving Receipt Management Repair Tracking Reporting/Analytics Status Tracking Third-Party Integrations ## Fixably Integrations nShift Integration rated undefined from -1 review Stripe Integration rated undefined from -1 review Slack Integration rated undefined from -1 review ## Fixably User Reviews ## Fixably customer ratings - Overall rating: 4.9/5 - Total reviews: 7 ### Rating distribution - 5 stars: 6 reviews (86%) - 4 stars: 1 reviews (14%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 3.9/5 - Customer support: 4.6/5 - Functionality: 4.3/5 --- Have you used Fixably and would like to share your experience with others? ### The ultimate repair management system for any AASP - Overall rating: 5/5 - Reviewer: Brendan R. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered As an Apple Authorised Service Provider, efficiency is everything. Fixably has become the backbone of our operation. It doesn't just manage repairs; it automates the entire lifecycle, from intake and diagnostics to warranty labor reconciliation. The fact that it automates the reconciliation of labor reimbursements from Apple is probably my favorite feature, as it saves us from tedious manual checks every month. It’s a robust, professional tool that helps us maintain the high standards Apple demands while actually making the daily life of our technicians and service managers much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The seamless integration with Apple’s Global Service Exchange (GSX) is a total game-changer. Being able to create, track, and update GSX orders directly within the Fixably interface, without having to constantly jump back and forth to the Apple portal has saved our technicians hours of manual data entry and copy-pasting every single week. It also makes staying compliant with Apple’s strict service requirements much easier, as the platform is built to mirror the documentation and auditing standards Apple expects from us. #### Cons There is a learning curve, especially for staff who haven't worked with highly integrated repair systems before. It can also be quite an investment for smaller shops, and the reporting tools are so deep that it took us a little while to really figure out how to pull the exact business insights we needed for our internal growth tracking. #### Reasons for switching to Fixably Fixably looked better as FileMaker started to age. --- ### An effective, intuitive and efficient all in one solution - Overall rating: 5/5 - Reviewer: Dominic T. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been fantastic. Once we were set up and familiar with the workflow changes, it has been smooth sailing and well worth the cost. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature list is deep and well thought out. The Fixably team know their market and have developed a product that resolves 99% of the aches and pains of working in this sector. Our technicians are happy, the workflows are easy and efficient. Admin and Paperwork time is a quarter or less of what it used to be with other solutions. Repair tracking and insights are the best out of any solution we've tried. Performance and Stability has been impressive and incredibly reliable. The support team have been quick, responsive and more than happy to spend the time with their customer to find a resolution to any issues that pop up. #### Cons There is limited documentation, which can lead to contacting support team for some simpler questions that could be avoided. The workflow does differ slightly to how most OCE/APAC AASP's run, however a couple moments getting familiar with the changes and it's not an issue. #### Reasons for choosing Fixably Fixably is by far the best solution we've found as an AASP. GSX integration into the repair workflow, automations, customer contact automations. Paperless systems. We haven't seen a better solution yet. #### Reasons for switching to Fixably No GSX integration and a basic ticketing system was no longer a viable business strategy for a growing business. --- ### Review of Fixably - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fixably is a one stop shop for powerful repair processing and customer centric service portal. There are some user experience issues but these can be overseen due to its great integration capabilities and ease to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I think Fixably is a powerful tool to facilitate repairs and service orders. The system is powerful and stable with disruptions happening maybe once each quarter. The automated processes works well and we are able to communicate in a good way with our customers. The team behind it are people who strive to deliver a great product. #### Cons When we got the system demo:ed for us, we got an impression that the system is highly customisable. We asked about advanced features in a calm and clear way and got the response that this was possible. Upon launch, we requested a feature that was crucial for our needs. After many weeks and a uphill battle (this is impossible, we can't do this), Fixably delivered a perfect solution. However, looking back at our demo we didn't see the highly customisable system that we got sold, even though we did get the option to onboard an enterprise plan which is ten times as expensive as the standard one. #### Reasons for choosing Fixably Fixably got back to us and we booked a meeting. The options left for us was to create our own system which would require ongoing support and updating, so Fixably was the sole option. #### Reasons for switching to Fixably We had a repair system custom made for us which was over ten years old. This system required manual interaction and couldn't handle a larger amount of repairs. --- ### A fantastic solution for Apple Authorised Service Providers - Overall rating: 5/5 - Reviewer: Dave G. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fixably provides a solution to our needs as an Apple Authorised Service Provider. It gives our technicians a robust system to record all details required when performing Apple product repairs, and to keep customers up-to-date and informed as to where their repair is. Our techs are able to keep accurate and time-stamped records and with most repairs they do not have to leave the Fixably environment t from start to finish. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great customer support from the Fixably team when initially testing and setting up. Being web-based there is no requirement for new hardware. The system scales well and initial staff training was straight-forward. Integration with Apple's GSX API is efficient and resolves having to re-enter information. Historical records are easy to access across multiple locations, and the Customer portal integration makes communication with customers very efficient. #### Cons There are still some integrations for our location and some functionality that we are waiting on, but the development t team seems to be pushing forward rapidly. #### Reasons for choosing Fixably Initial quick response from sales team, and also an understanding of our business and what we needed. Pricing was a little more than we expected, but has proven to be worth it. #### Reasons for switching to Fixably LightSpeed Onsite no longer supports Apple's GSX API. --- ### A great solution for service providers - Overall rating: 5/5 - Reviewer: Cole D. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Fixably is a great product for service providers across a number of different industries. Integration with Apple's systems has created a high degree of efficiency within our process. The feedback from our teams is that they enjoy using Fixably on a day to day basis as they need to spend less time working on administrative tasks. New and interesting features are always in the pipeline and Fixably's team is generally great to collaborate with on new ideas or challenges. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For high volume service locations, efficiently servicing customers is critically important. With direct integration with GSX, Fixably makes appointment queues, customer information and device details available at our fingertips. Our technicians are able to efficiently processes repairs without having to waste time transferring information between systems. Further automation since launch has further enhanced an already great system. The platform is incredibly stable with very limited disruptions. When technical issues do arise, support is quick and efficient. #### Cons When we had our initial demos of Fixably, we may have misinterpreted that there may have been more flexibility in workflow. During our onboarding, it became apparent that there was less flexibility than anticipated in the standard installation. This hasn’t been an issue for us as Fixably is generally receptive to feature requests and the customer support is very good. #### Reasons for switching to Fixably Lightspeed stopped supporting Apple's APIs --- ### Best ERP - Overall rating: 5/5 - Reviewer: Matti U. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software has been custom made for our business and it does things that none other does that I have seen in the past 15 years. It helps us greatly to be more efficient on the work we do and saves us great deal of time and money. We have also improved our customer satisfaction thanks to less human errors and better automated communication. #### Cons Still in development. However the team reacts fast whenever there is a problem. --- ### Fixably Fixes - Overall rating: 4/5 - Reviewer: Anne-Maree D. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The suppt form the Team is excellent and they are dedicated to helping make the software work for your specific needs #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the GSX Integration and how it has made life easier and quicker for our Technicians. I also love the ability to see the workflow of a job in the timeline and be able to attach photos to the repair within the system. I love how customisable it. #### Cons There is a lot to set up and you need to have a little bit of a coding understanding to be able to do this effectively. Id like to see more flexibility in the transparency from one use to the next to that as an admn, you can see all the workflows #### Reasons for choosing Fixably I am still assessing my options on the trial #### Reasons for switching to Fixably Lightspeed no longer supports Apple API integration to GSX --- Showing 1 - 7 of 7 Reviews ## Other Top Recommended Computer Repair Shop Software [mHelpDesk](https://www.softwareadvice.com/field-service/mhelpdesk-profile/) **4.3** (824) Recently recommended **0** times [Kickserv](https://www.softwareadvice.com/field-service/kickserv-profile/) **4.4** (387) Recently recommended **0** times [PHP Point of Sale](https://www.softwareadvice.com/retail/php-point-of-sale-profile/) **4.7** (340) Recently recommended **0** times [RepairDesk](https://www.softwareadvice.com/retail/repair-desk-profile/) **4.7** (244) Recently recommended **0** times Stuck Between Options? 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