About Fixably

Fixably is a cloud-based service management solution designed to help Apple Authorized Service Provider (AASP) technicians handle payments, orders, logistics and repair processes. Administrators can track the orders of clients and third parties using graphs, translate customers' documents into multiple languages and create customizable workflows.

Key features of Fixably include data import/export, point-of-sale (POS), status tracking, autofill functionality and invoicing. Organizations can handle service contracts, communicate with clients via SMS, text messages or email and utilize the dashboard to gain visibility into revenue metrics and daily, weekly or monthly repair cases in real-time. Additionally, technicians can manage POP, CLC or WCR f...


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Supported Operating System(s):

Web browser (OS agnostic)

4 Reviews of Fixably

Overall rating

4.75 / 5 stars

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September 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

September 2020

Review of Fixably

Fixably is a one stop shop for powerful repair processing and customer centric service portal. There are some user experience issues but these can be overseen due to its great integration capabilities and ease to use.

Pros

I think Fixably is a powerful tool to facilitate repairs and service orders. The system is powerful and stable with disruptions happening maybe once each quarter. The automated processes works well and we are able to communicate in a good way with our customers. The team behind it are people who strive to deliver a great product.

Cons

When we got the system demo:ed for us, we got an impression that the system is highly customisable. We asked about advanced features in a calm and clear way and got the response that this was possible. Upon launch, we requested a feature that was crucial for our needs. After many weeks and a uphill battle (this is impossible, we can't do this), Fixably delivered a perfect solution. However, looking back at our demo we didn't see the highly customisable system that we got sold, even though we did get the option to onboard an enterprise plan which is ten times as expensive as the standard one.

Reasons for Choosing Fixably

Fixably got back to us and we booked a meeting. The options left for us was to create our own system which would require ongoing support and updating, so Fixably was the sole option.

Reasons for Switching to Fixably

We had a repair system custom made for us which was over ten years old. This system required manual interaction and couldn't handle a larger amount of repairs.

October 2020

Dave from iLove Computers

Company Size: 11-50 employees

Industry: Computer Hardware

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

A fantastic solution for Apple Authorised Service Providers

Fixably provides a solution to our needs as an Apple Authorised Service Provider. It gives our technicians a robust system to record all details required when performing Apple product repairs, and to keep customers up-to-date and informed as to where their repair is. Our techs are able to keep accurate and time-stamped records and with most repairs they do not have to leave the Fixably environment t from start to finish.

Pros

Great customer support from the Fixably team when initially testing and setting up. Being web-based there is no requirement for new hardware. The system scales well and initial staff training was straight-forward. Integration with Apple's GSX API is efficient and resolves having to re-enter information. Historical records are easy to access across multiple locations, and the Customer portal integration makes communication with customers very efficient.

Cons

There are still some integrations for our location and some functionality that we are waiting on, but the development t team seems to be pushing forward rapidly.

Reasons for Choosing Fixably

Initial quick response from sales team, and also an understanding of our business and what we needed. Pricing was a little more than we expected, but has proven to be worth it.

Reasons for Switching to Fixably

LightSpeed Onsite no longer supports Apple's GSX API.

August 2020

Matti from mcare Oy

Company Size: 11-50 employees

Industry: Consumer Electronics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Best ERP

Pros

The software has been custom made for our business and it does things that none other does that I have seen in the past 15 years. It helps us greatly to be more efficient on the work we do and saves us great deal of time and money. We have also improved our customer satisfaction thanks to less human errors and better automated communication.

Cons

Still in development. However the team reacts fast whenever there is a problem.

October 2020

Anne-Maree from Education Advantage Pty Ltd

Company Size: 2-10 employees

Industry: Computer Hardware

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

October 2020

Fixably Fixes

The suppt form the Team is excellent and they are dedicated to helping make the software work for your specific needs

Pros

I love the GSX Integration and how it has made life easier and quicker for our Technicians. I also love the ability to see the workflow of a job in the timeline and be able to attach photos to the repair within the system. I love how customisable it.

Cons

There is a lot to set up and you need to have a little bit of a coding understanding to be able to do this effectively. Id like to see more flexibility in the transparency from one use to the next to that as an admn, you can see all the workflows

Reasons for Choosing Fixably

I am still assessing my options on the trial

Reasons for Switching to Fixably

Lightspeed no longer supports Apple API integration to GSX