About Flowfinity

Flowfinity is a solution that helps businesses automate the process of building mobile forms and applications for the management of field services. Key features include data visualization, remote access, barcode scanning, version control and personalized emails.

Designed for businesses of all sizes, Flowfinity comes with a formula editor to set up numeric calculations and perform quick-scans of existing data fields. It allows field employees to collect and store information in a client database. Additionally, the tool enables office staff to review field operations in real time and create tabular reports.

Flowfinity can either be deployed on-premise or hosted in the cloud. Mobile applications for Android and iOS devices are also offered, whi...


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Supported Operating System(s):

Web browser (OS agnostic)

22 Reviews of Flowfinity

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(17)

17

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

April 2018

Jonathan from Pilgrim Refrigeration Services Ltd

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Flexible reliable system, easy to adapt and very good value for money.

Flowfinity has drastically reduced our paperwork and allowed us to have a live view of activities across several sites showing the status of jobs and issues found. Also the custom coding developed has reduced the amount of time engineers spend writing reports and given them more time to carry out site work. We use the system to satisfy FGas obligations in the UK HVAC industry and it works extremely well.

Pros

Extremely easy to use and changes can be made and published very quickly. The offline storage of data sets Flowfinity apart from its competitors and permits usage in low signal areas. The support department are very helpful and any issues are dealt with very quickly.

Cons

To fully exploit the system to its full potential a strong background in IT/Programming is extremely beneficial. But anybody can design and publish a basic application to users in less than a hour.

July 2019

Elliot from Second Harvest

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

A great experience

We are using FlowFinity to do several different things. It is our main data capture tool. Our fleet of trucks and drivers enter all delivery and pickup metrics in it on a continual basis. We use it to schedule our work orders and ensure all goods are picked up and delivered. We also use the system to gather general information throughout our business.

Pros

FlowFinity has been a great system and has enhanced our operations. It's easy to set up and seems to be infinitely adaptable to our business. If we have a need we just add it to FlowFinity. The system is light weight and does not take a lot to run. The user interface on the mobile device and the website are great and easy to use and learn. We have had advanced users and novice users all pick it up and use it in very little time

Cons

Not many Cons it has really transformed how we work. If I had to define a least favourite item it would be the reports. I wish we could add more branding to them but that is minor to the rest of the system.

Reasons for Choosing Flowfinity

In our view it was the best of the best. It met all of our needs and gave us more functionality than we wanted. Its price point was ideal. The Customer support and sales cycle was the best experience and the team were fantastic. When we compared it to the other options it was superior in what we could do and how we could do it.

Response from Flowfinity Wireless

Replied July 2019

Hello Elliot, Thank you, we really appreciate your insight. It's great your team is finding value in the platform. We'll take your request about branding on reports into consideration to include in a future release. - Team Flowfinity

July 2019

Steve from Carmacks Maintenance Services Limited

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2019

Review of Flowfinity Products

Data collection from the field is easy and it is able to be audited to suit our clients' needs.

Pros

The apps are very easy to design and provide our customer with the data that is needed through importing

Cons

The ability to be able to designate view/actions are only allowed to be assigned to Admin/Power user/regular user etc. If you could assign each user with permissions per app or tab, it would provide a great benefit

Reasons for Choosing Flowfinity

There was more familiarity with being a longtime user of Flowfinity and it provided an Enterprise version that was a prerequisite.

Response from Flowfinity Wireless

Replied August 2019

Hello Steve, Thank you for your honest review of your experience with Flowfinity. Your comments regarding user permissions will be taken into consideration in future releases. Also, unlimited custom roles are available in Enterprise Edition. In the meantime if you have any questions or issues our support team is happy to help. Sincerely, Team Flowfinity

August 2019

Brett from mom&pop

Company Size: 11-50 employees

Industry: Consumer Goods

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Flowfinity solved our numerous field service challenges with ease and great service

We deployed a cross nation field team to visit outlets and conduct in store activities, collecting data through forms and surveys. We also needed features like gps tracking, mature data storage and extraction, cloud enabled, dashboard creation and performance tracking. Our previous solution - built specifically for our industry - was a disaster - combination of the software and the supporting team. 5-6 months in and it never worked. By contrast, Flowfinity created a partnership, held our hand day and night for 5 weeks, answered all queries in real time round the clock, and best of all - it worked. Took 5 weeks from start to finish. Simply could not be more satisfied and wish we had found the solution 6 months earlier. I highly recommend the solution and the Team.

Pros

Flowfinity is a mature solution. Our sales and on-board team were former clients, highly engaged advocates of the product, very knowledgeable, patient, and very thorough. Though we are not a big client (less than 20 licenses) we were treated with respect, as important, and received amazing round the clock responses to both strategic and technical questions. The solution is highly intuitive and easy to use. Our development team is good, but small and stretched. With flowfinity we were able to get to a solid usage standard, and deployed, in 5 weeks. That's fully operational in 5 weeks. In contrast we worked with previous solution for about 5 months and it never worked.

Cons

Like all solutions this one does not do everything we want. Neither does any other solution we use. What we really like about Flowfinity is that their Team takes on board our inputs, requests, and gives us honest management of our expectations around feasibility, timeframes, costs, etc. This type of honest and transparent handling of what we want that perhaps we cannot have is difficult to find in the market - with Flowfinity we got it.

Reasons for Choosing Flowfinity

Flowfinity customer service and engagement was excellent. Flowfinity was able to see some strategic value in working with us, and helped to structure a solution that enabled us to launch with them. This was not our experience with other solution providers.

Response from Flowfinity Wireless

Replied August 2019

Hello Brett, Thank you for your honest and enthusiastic review of Flowfinity. Thank you for highlighting our commitment to customer service, and the fact that you went from concept to deployment of your app within 5 weeks, congratulations on your success with the platform! We acknowledge that software cannot always meet all "nice to have" requirements, and we try to manage expectations accordingly. It's great to hear that you are reaping benefits from your custom solution over your previous off the shelf system. We look forward to working with you going forward to help drive your success. Best Regards, -Team Flowfinity

January 2018

Sarah from Studio Cloud 30

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Built a custom solution for managing a SMB - staff time tracking, client database, invoicing

-Reduced administrative overhead by about 80%

Pros

-Completely flexible to use, lets you build truly customized solution completely tailored to your business processes -Great value, because you get offline mobile forms and apps, a built-in database, cloud hosting, unlimited forms, dashboards and workflows all included -Easy to use and super fast to make changes, so you can always improve your solution and keep updating it based on user feedback -Can build all the BPM apps you need without any coding -After you build an application, you can use it on the web or on your mobile device right away as soon as you publish it -It's easy to set up data lookups from other apps, so you can manage your customers in one app and pull the information into other apps for example -It has nested data which lets you create lists with different levels, which we use for creating items in invoices -You can set up custom searches so it's easy to find whatever data you're looking for -I was able to easily set up automatic emails that alert me based on my own business rules, for example if a client doesn't come to their appointment, or is missing contact information, or if a payout rate is outside a certain threshold -They recently added dashboards, so I can see all of my invoicing and staffing information in charts and I don't have to export any data to Excel or another system to work with it, it's all in Flowfinity

Cons

-Looking forward to new product features that will be coming out, for example being able to launch into apps and activities directly from dashboards