Form.com is a field service solution that provides tools that aim to optimize the workflow involved in traditional field service operations. Based on a variety of responses, the system triggers events that are situationally appropriate, from automatically creating follow-up tasks to scheduling additional appointments. By establishing an automated workflow, Form.com helps prevent issues or miscommunications, creating a sleek and effective way to track and facilitate field service activities.

The system uses a flexible core technology, with advanced logic and workflow functionality to streamline data-driven processes. Comprehensive reporting capabilities help with data analysis, and its business intelligence (BI) dashboard functionality allows for businesses to compare information from multiple data sets. The system can also create charts to provide a visual element to reporting features.

Form.com also provides a variety of modular plugins that go beyond the system’s core functionality. These plugins include Geo-Location Mapping, barcode scanning, file upload, calculations, sliders and calendars and more. By developing the system on a modular basis, Form.com allows businesses to customize the system without purchasing modules that aren’t necessary.

Configure logic and workflow options
Configure logic and workflow options

Configure logic and workflow options

Web and mobile form applications

Web and mobile form applications

Multiple devices

Multiple devices

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



20 Reviews of Form.com

Overall rating

5.0 / 5 stars

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Jake from CIE Tours International

Industry:  Other Nondurable Goods

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Customize City!

Pros

Great customization for any forms you want to use. A lot more options than Microsoft's attempt at "Forms." Feature packed!

Cons

Not very easy to use without training videos. Not something you can just pick up and use. Would like a more user friendly experience.

Review Source

Ryan from Schreck Financial Group

Ease-of-use

Value for money

Customer support

Functionality

June 2017

The software have been great! By far has the most customizable features of all its competitors.

Pros

The ability to customize nearly everything. The large database of interactive logic makes the forms your own.

Cons

Initially it was geared more towards just surveys. It has started to evolve to be more robust though.

Review Source: Capterra

Matt from R Taco

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Very user friendly. Very easy to use.

This has created a very easy process for auditing restaurants and maintaining consistency across the markets.

Pros

Ease of use for new users. It is very easy for new users to implement this platform in their restaurants.

Cons

Creating forms can be tough until you get the full training. Although once you get the full training, it is very easy.

Review Source: Capterra

Jeff from FitSafe

Ease-of-use

Customer support

Functionality

June 2017

God-awful experience. Cost me boh time and money. Avoid at all costs.

Lots of headaches and lost sleep.

Pros

Absolutely nothing. It is near impossible to work with collaboratively without getting nickel and dimed at every turn.

Cons

See above. I don't like anything. I was not delivered what was promised and then was nickel and dimed to do so. Ultimately had to completely abandon and hire a developer.

Review Source: Capterra

Jason from Kimbel Mechanical Systems

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Form.com and Key Survey Is the Best Form and Survey Software I've Ever Used

We utilize Form.com for doing quality control in the construction industry. The ability for us to be able to capture data in real time, out in the field and the type of data we are able to capture - along with the speed of the upload back to our servers - makes Form.com the best Form Software that we have used. We have utilized everything from custom built to large enterprise software for forms - and nothing compares. 1) Quality - 100% the best. 2) Ease of Use - I would say that depending on the complication of your rollout (ours was fairly complicated) that learning how to set the software can take a little bit. But once you know it - you can create dozens of forms that do powerful things like Skip Logic and collect Photos with ease. 3) Features & Functionality - I think that Form.com, especially with their API, has the best features. 4) Customer Support is outstanding - every person I have worked with at World App is world class. 5) Value for Money - I would say that there might be less costly solutions out there - but World Apps willingness to work with you and for the overall value you get - I would put it right at the top. Form.com is an irreplaceable part of our business.

Review Source: Capterra

Alex from All Star Sports Picks

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Value For Money And Technically Advanced

I used this software for a while. It is simple, straightforward, and technically advanced. I started using this on trial and now on a pro side. Scripting automation routines is simple and works both offline and online. It's a good tool and time saver too. The price for this product is just the right. Thanks for a great product.

Pros

Running is smooth and easy to use (both online and offline)

Cons

Wait a while to create a new task

Review Source: Capterra

Emily from FrohErda

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Excellent Data Entry Program

I use Form.com for data entry for my business and find it to be a very smooth and efficient program. It's got great plugins and it easy to use; I am not technologically inept but I am also not the most tech savvy person and I find this program to be very user-friendly. It's helpful that you can grant (or deny) access to other employees on the forms. There is an offline mode also, which has been great for my team on certain occasions. You can also attach photos in the forms which is a must for my company. This is a very versatile program that has numerous features and functionality beyond what we use it for. I would highly recommend Form.com to any business or individual that is looking for a good quality data entry program.

Pros

Great customer service, offline mode, grant/deny access to forms, photo input in forms.

Cons

No cons thus far

Review Source: Capterra

Derek from Imperial Distributors, Inc.

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Great tool

We have been utilizing this software for more than three years and it has been a game changer for us here at Imperial. The platform works extremely well and has been effective in ensuring we provide outstanding service to our customers. Customer service at Form.com is top notch!

Review Source: Capterra

Matt from R Taco

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Very user friendly

Very user friendly software. Would highly recommend for any restaurants looking for a boost in efficiency!

Review Source: Capterra

Guy from Sprague Pest Solutions

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Early stages, decently impressed

Above and beyond anything, Form.com has an amazing support team. They are very easy to access (web chat within the program) and are very helpful. The program itself has a large number of features which hurts its ease of use. There are "lots of ways to skin the cat" which is a double edge sword. Many options are great but can get confusing if it's not streamlined. There are elements that the program doesn't do natively but you can find workarounds for it through the use of alternate options. This might feel "hacky" to some, but the flexibility allows for great potential. The systems ability to do electronic signatures is not as robust as I would like, and we often require that a document be sent to someone to sign (similar to Docusign). There are possibilities within this program, but they feel more hacky and I would like a better native way to handle multi-person workflows than this system offers. Data retention is great (unlimited as far as I'm aware). They also provide API use that I have not tested as of yet (but will be using eventually). Overall a solid recommendation, but make sure you get a demo of exactly what you are looking for to make sure that their tool will meet your needs.

Pros

Flexibility and potential for workarounds

Cons

High learning curve for advanced features. Would like to see more flushed out advanced features.

Review Source: Capterra

Peter from Cyber Data Solutions Ltd

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

An effective, intuitive and efficient solution for any and all assessments/questionnaires/etc.

Form.Com offers solutions from simple customer care questionnaires to complex task management. Start with the simple work and move into the complex as your experience with the product increases - it can really be "all things to all people" for any interactive dialogue with customers or suppliers. Strongly recommended!

Pros

Simple, intuitive, scalable; exceptionally well supported

Review Source: Capterra

Hugh from Orega (Management) Ltd

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Just working on my first ever form on form.com

I'm currently working on my first ever form on form.com So far I've set-up almost 1,200 elements to the form (a building audit form) and it has been easier than expected. I've used some of the features such as only showing questions dependent on prior answers and have used a few plugins also. So far so good!

Pros

Ease of Use
Nifty features
Great Plugins

Cons

Not enough instructional videos

Review Source: Capterra

Michael from Jack in the Box, Inc.

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Amazing Features and Flexibility

After an extensive RFP for a new survey provider, we landed on Form.com, and have a fantastic experience since. The software is loaded with features and is flexible enough to handle all of our demands. Customer support is very responsive and knowledgeable. Love it!!

Pros

It's so flexible. You can accomplish almost anything you want with this tool.

Cons

I always feel like I need more training so that I can better understand some of the features/capabilities we don't use. That's more of a "me" issue than the software ...

Review Source: Capterra

Phil from AB Agri

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

A product that meets all of our requirements

We spent a long time looking for a product that could capture data online and offline, add logic and validation to the forms, empower our team to build their own questionnaires and also allow us to host the system in our own data centre. We finally found form.com and the implementation was straight forwards and ongoing support has met our requirements as our userbase has grown.

Pros

The system is highly configurable but not complex, so our in-house resource can use the system without the need for IT's involvement.
The software can be accessed on any platform and the system is being constantly improved.

Cons

If anything, the look and feel could do with a refresh, but this is probably due to the flexibility of the system.

Review Source: Capterra

Dale from The Focus Group

Ease-of-use

Customer support

December 2014

New customer review

My company recently purchase a one-year subscription to form.com. Jim Souza was fantastic. He was professional throughout the process and did a great job of explaining the software and showing how it could work for my situation. He sent examples and showed me how it works. Once we purchased, I was treated to great training sessions. Rachel Dunn provided the exact training I needed. She allowed me to go at my pace skipping areas I already understood or did not need. She also made it clear that I could contact customer service with any specific questions or problems.

Review Source: Capterra

Herbert L. from OpsAssure, LLC

Ease-of-use

Customer support

December 2014

Integration with OpsAssure

Form.com has allowed OpsAssure to meet many of the requirements our clients have been asking for. It has also meant expanding the business model and secure commitments from clients that will have our product in 20 states by the end of 2014. With Form.com, OpsAssure is looking forward to enhanced integration and penetration into verticals where our combined solution set makes sense for small and medium sized businesses.

Review Source: Capterra

Marc from Risk-Eraser, LLC

Ease-of-use

Customer support

December 2014

fantastic software that can transform the use of evidence, and simplify life

This is a terrific software platform. I have used it with dozens of schools, helping hundreds of educators and thousands of students. By creating a simple elegant interface, with the ease of programming, and the ability to customize reports, it is an ideal package for helping educators understand and use evidence. Bravo!

Review Source: Capterra

Falade from LEAP Africa

Number of employees:  11-50 employees

November 2018

Review Source: GetApp

Vladislav from WorldAPP

Number of employees:  51-200 employees

June 2016

Review Source: GetApp

Alexander from WorldAPP

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

June 2016

Review Source: GetApp