This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

This software is a big help for every work industry. I am so glad that this software will literally remove the usage of paper.

Some of the reporting is limited and I know they are working on it.

The highly customizable solution is easy to use and works well for our Business Analyst. The ease of use allows them to not only document the business processes but build solutions to support it.

At the time, it was easy to set up and go for someone with little to no coding experience. I needed a product to help me track music lessons, clients, students, expenses, mileage, etc.

The software is highly customizable and user friendly. It is much easier for our team to manage rather than having multiple shared sheets and files.

TrackVia is a great tool and I would highly recommend it for any business.

It has a good tracking workflow from the initialization to the end product. It is pretty flexible to integrate it with different project and teams.

It is a very intuitive and user-friendly program that has proved immensely useful in researching contracts, etc. The document merge is a dream.

I was looking for something lite. I wasn't ready to purchase or need to purchase a plan.

Requires no programming. Great support to set it up, much better than spreadsheets and has great ability to share information.

Amazing and easy to work with as a Super admin with help of great support team.

Most impactful is sharing of information through out our departments. Integration between our Quickbooks online platform and recurring invoices.

This is a worth to spend for. I am very satisfied with this software that we really have a real-time data.

We use TrackVia for Anti Money Laundering and other audit and compliance purposes.

Awesome, flexible platform, with even better customer service.

The initial training support is among the best we've ever seen.

Help me generate numbers I needed for my clients but also for end of year taxes, etc.

The app is something that they and we are working on. Some small glitches that they are working on, but have limited effect on our day to day.

Perfect if you want to build your own database system.

I don’t like how the fields are so constricted.

I like the ability to make tables with relationships the can be compiled into separate views easily. The “low code” platform really helps small business.

If I could point to anything, it's the inability to shift records between similar tables rather than having to export and then import, losing any docs that were uploaded.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

You know how some companies struggle to get work done as efficiently as they should or could because of internal bottlenecks, bad data and lack of real-time coordination between back-office and front-line employees? Well, TrackVia has a way to digitize and streamline those critical work processes to double throughput, increase quality, and speed up job completion -- all without having to hire more people to do it. 

For example, we helped a global clothing brand reduce its custom order production process from 28 days using spreadsheets and email down to just 4 days after with TrackVia. 

Unlike generic, off-the-shelf software, TrackVia can be configured exactly the way you want it. And you can update or edit it anytime. So if you need workers to collect a new piece of information or add a step to their work process, you simply drag-and-drop a new data field or process step into TrackVia and hit save. Your application is updated instantly. No technical expertise or IT help needed. 

Additionally, TrackVia combines web and mobile into one simple solution. This means you can finally connect and coordinate work between your back-office managers and executives and production-line workers, warehouse managers, field service technicians or any other remote or mobile employee. TrackVia's native mobile app even allows remote employees to continue working without an Internet connection. Pretty cool, huh? 

Perhaps the best part of TrackVia is that you can use it to streamline one, two or 50 different work processes without paying more. For example, you can use TrackVia to automate and streamline everything from work orders, QC checks, manage inventory, maintain assets or equipment, do safety checks. We don't limit the number of use cases, records or storage you can use. The only time you pay more is when or if you add more users. 

Finally, TrackVia is a Colorado-based company who takes great pride in delivering premium US-based help and support to all its customers. Whether you're a fast-growing field service company or a Fortune 1,000 manufacturer, you'll get premium email and phone support, a designated success manager and free access to learning materials for all your users. When you call, we answer. 

Web App Development

Visual Modeling

Source Control

Graphical User Interface

Import/Export Management

Process Change Tracking

Contract/License Management

Sales & Operations Planning

Approval Process Control

Mobile Development

No-Code

Calendar Management

Integrations Management

Order Fulfillment

Shipping Management

Warehouse Management

Risk Management

Process Modeling & Designing

Requirements Management

Compliance Management

Graphical Workflow Editor

Integrated Development Environment

TrackVia will customize applications to fit your organization's exact needs, workflows and systems. Please visit our website for details.

Freshdesk vs TrackVia

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