Odyssee Service is a cloud-based field service platform suitable for businesses of all sizes. It offers tools for communication between external service teams, field service planners and customer service representatives.
Users can manage invoicing, work orders and client approvals on site by accessing Odyssee on a mobile device. Users can access information about current jobs, invoicing and materials in real time. The contract module helps manage service level agreements, preventative maintenance schedules and customer contracts.
The service scheduling module lets users schedule jobs, access schedules for individual service staff and see where jobs are located. Field service staff can use the time registration module to track hours worked, and managers can produce status reports to track output. An online customer portal allows clients to stay updated on the status of their work orders.
Chat, email and phone support are provided. Pricing is per user per month.
Jennifer from The Opl Group
Employees number: 501-1,000 employees
I actually was very pleased with the platform initially - it made my job of creating mil std 29 labels a breeze as long as they were very simple shipments
You are using software that is shared by ALL OF THEIR OTHER CLIENTS. Normally this wouldn't be an issue, except our company processes shipments with DCMA very differently and therefore, our requests for modifications would negatively affect everyone else using it
Hans Van Durme - Director Bicobel
Bicobel sells exclusive sweets to bakeries and chocolate shops. Every season we work with special themes such as Easter, Christmas, ...
The sales reps visit our regular customers and take orders. Previously, they had to fax all the orders in the evening and the next day someone at the office had to key them in the ERP. Thanks to Odyssee Connect, all this is now simplified and works automatically. Our ERP processes the orders immediately, which is time saving.
Since we go to places where no mobile connection is available, we appreciate being able to work online as well as offline. This was for me a must when looking for a sales application.
Another advantage is that the solution has not only a mobile sales app, but also a web portal. Internal sales people can go to the portal and do a close follow up of the sales reps: calendar, meetings, dashboards, visit reports. Everything is transparent and immediately at their disposal.
Odyssee Mobile has proved our organization a large service.
works offline/online, easy integration with back-office software, the web portal for internal sales
Bjorn Nagels - Director Nagels Pet Products
We've been looking for a field sales automation software that integrates with our ERP for quite a while. We are very satisfied having found Odyssee Mobile Sales. Our company is always looking for the extra mile, not only to offer a complete assortment of pet food products, but also to optimize the full ordering processes. Odyssee Mobile works very smoothly, saves lots of time and is very user-friendly.
time-saving, eliminates all administrative errors
Sales reps can't do without anymore. Manual order taking is awful once you get to know Odyssee Mobile Sales:)
Marc Vranckx, CEO Vranckx nv
Odyssee Mobile Sales brought us a big change. Our vendors take orders on their Windows 8 Tablets. It works fast and easy and is fully integrated with our ERP. Sales reps always have the latest stock situation, prices, promo's, novelties. Odyssee is a must have for sales reps.
Easy to use, fast, fully integrated with our ERP, really excellent catalog builder
A case for holding the tablet is needed when using the scanner.