Odyssee Service is a cloud-based field service platform suitable for businesses of all sizes. It offers tools for communication between external service teams, field service planners and customer service representatives.
Users can manage invoicing, work orders and client approvals on site by accessing Odyssee on a mobile device. Users can access information about current jobs, invoicing and materials in real time. The contract module helps manage service level agreements, preventative maintenance schedules and customer contracts.
The service scheduling module lets users schedule jobs, access schedules for individual service staff and see where jobs are located. Field service staff can use the time registration module to track hours worked, and managers can produce status reports to track output. An online customer portal allows clients to stay updated on the status of their work orders.
Chat, email and phone support are provided. Pricing is per user per month.
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Wolf from Productive Vision t/as Schumacher Partners
Markus from MSLaw
Response: Odyssee Mobile, Odyssee Mobile
Thank you for your review. The reason why admins pay equally a license is because they have just as many features for planning and administration than technicians in the field. Also we are indeed working on a connector to all sage products and have already existing connectors to Exact Online, SAP& NAV.
Jennifer from The Opl Group
Number of employees: 501-1,000 employees