Odyssee Service software


3 reviews(3.5/5)
3 reviews(3.5/5)

Odyssee Service is a cloud-based field service platform suitable for businesses of all sizes. It offers tools for communication between external service teams, field service planners and customer service representatives.

Users can manage invoicing, work orders and client approvals on site by accessing Odyssee on a mobile device. Users can access information about current jobs, invoicing and materials in real time. The contract module helps manage service level agreements, preventative maintenance schedules and customer contracts.

The service scheduling module lets users schedule jobs, access schedules for individual service staff and see where jobs are located. Field service staff can use the time registration module to track hours worked, and managers can produce status reports to track output. An online customer portal allows clients to stay updated on the status of their work orders.

Chat, email and phone support are provided. Pricing is per user per month.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

3 Reviews of Odyssee Service

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  • Wolf from Productive Vision t/as Schumacher Partners

    June 2018

    This is a fantastic Online and Offline Tool for service personnel!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Perfect service capabilities. Very cost-effective particularly compared to local solutions .

    Pros

    Online plus Offline.
    Ties in nicely with our Exact Cloud ERP solution.
    Multi-language capability. For us and other clients both German and English support is mandatory for our market.

    Cons

    There is absolutely nothing negative to say about this grear SaaS tool. Ourselves and our clients love this fantastic tool!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Markus from MSLaw

    June 2018

    Well structured and easy to handle.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    An affordable field service software which offers a) a multi-worker time and route planner, b) a customer portal, c) contract management feature and d) multi-language option is pretty unique.

    Cons

    each admin requires an own license - license price should solely depend on number of field service staff; annual license fee is payable in advance; currently a native interface is available only for "exact" bookkeeping software (a native interface for "Sage" cloud products is planned, as I understand)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Odyssee Mobile, Odyssee Mobile

    June 2018

    Thank you for your review. The reason why admins pay equally a license is because they have just as many features for planning and administration than technicians in the field. Also we are indeed working on a connector to all sage products and have already existing connectors to Exact Online, SAP& NAV.

  • Jennifer from The Opl Group

    Specialty: Transportation

    Number of employees: 501-1,000 employees

    March 2018

    Not configurable and therefore obsolete

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I actually was very pleased with the platform initially - it made my job of creating mil std 29 labels a breeze as long as they were very simple shipments

    Cons

    You are using software that is shared by ALL OF THEIR OTHER CLIENTS. Normally this wouldn't be an issue, except our company processes shipments with DCMA very differently and therefore, our requests for modifications would negatively affect everyone else using it

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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