Odyssee Service Software


 

Odyssee Service is a cloud-based field service platform suitable for businesses of all sizes. It offers tools for communication between external service teams, field service planners and customer service representatives.

Users can manage invoicing, work orders and client approvals on site by accessing Odyssee on a mobile device. Users can access information about current jobs, invoicing and materials in real time. The contract module helps manage service level agreements, preventative maintenance schedules and customer contracts.

The service scheduling module lets users schedule jobs, access schedules for individual service staff and see where jobs are located. Field service staff can use the time registration module to track hours worked, and managers can produce status reports to track output. An online customer portal allows clients to stay updated on the status of their work orders.

Chat, email and phone support are provided. Pricing is per user per month.

 

Odyssee Service - Contract service hours
 
  • Odyssee Service - Contract service hours
    Contract service hours
  • Odyssee Service - Service model
    Service model
  • Odyssee Service - Job overview
    Job overview
  • Odyssee Service - GPS tracking
    GPS tracking
  • Odyssee Service - Schedule
    Schedule
  • Odyssee Service - Job status
    Job status
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

3 Reviews of Odyssee Service

Showing 1-3 of 3

 

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Hans Van Durme - Director Bicobel

March 2013

March 2013

Transparency in the sales cycle

Product Quality

Product Quality
Quality

Bicobel sells exclusive sweets to bakeries and chocolate shops. Every season we work with special themes such as Easter, Christmas, ...

The sales reps visit our regular customers and take orders. Previously, they had to fax all the orders in the evening and the next day someone at the office had to key them in the ERP. Thanks to Odyssee Connect, all this is now simplified and works automatically. Our ERP processes the orders immediately, which is time saving.

Since we go to places where no mobile connection is available, we appreciate being able to work online as well as offline. This was for me a must when looking for a sales application.
Another advantage is that the solution has not only a mobile sales app, but also a web portal. Internal sales people can go to the portal and do a close follow up of the sales reps: calendar, meetings, dashboards, visit reports. Everything is transparent and immediately at their disposal.
Odyssee Mobile has proved our organization a large service.

Pros

works offline/online, easy integration with back-office software, the web portal for internal sales

Cons

none

Source: GetApp
 

Bjorn Nagels - Director Nagels Pet Products

March 2013

March 2013

First class professionalism

Product Quality

Product Quality
Quality

We've been looking for a field sales automation software that integrates with our ERP for quite a while. We are very satisfied having found Odyssee Mobile Sales. Our company is always looking for the extra mile, not only to offer a complete assortment of pet food products, but also to optimize the full ordering processes. Odyssee Mobile works very smoothly, saves lots of time and is very user-friendly.

Pros

time-saving, eliminates all administrative errors

Cons

Sales reps can't do without anymore. Manual order taking is awful once you get to know Odyssee Mobile Sales:)

Source: GetApp
 

Marc Vranckx, CEO Vranckx nv

February 2013

February 2013

A must have for sales reps

Product Quality

Product Quality
Quality

Odyssee Mobile Sales brought us a big change. Our vendors take orders on their Windows 8 Tablets. It works fast and easy and is fully integrated with our ERP. Sales reps always have the latest stock situation, prices, promo's, novelties. Odyssee is a must have for sales reps.

Pros

Easy to use, fast, fully integrated with our ERP, really excellent catalog builder

Cons

A case for holding the tablet is needed when using the scanner.

Source: GetApp