I don't get advised on what the error is. For example if access is not granted, I would have to call someone to find out why.

Sometimes can be confusing while adding specific time zones.

Customer Service is amazing as well as the software.

Requires a minimum amount of regular use to pay for the service.

I like that this software makes it easy for not only for our tenants but also for our staff for the scheduling of overtime HVAC.

Easy to put in a request for after hours air. Great customer service if you ever need to get a hold of someone for help.

The end of month reporting. This has saved us a huge amount of time every month calculating the tenant billback costs.

Its not intuitive and is hard to explain to new users.

I like that scheduling for customers is an easy process.

It has eased on tenant billing, tenants are able to request at their leisure and not wait for us to submit the request for them, and customer service at Genea is fabulous.

Customer support is unparalleled, again from a user and admin end. Monthly bill-back costs and reports are generated with ease and are spot-on accurate.

Account manager is very helpful. Software is easy to use for our tenants.

I have no input, as I have yet to find a con with the program.

It's a very easy to use platform and the customer service is great. We've been using Genea in our building for a few years now and the tenants seem to like having the convenience.

I like that it is easy to navigate once you know how the system works.

We have a hi-rise office building, and our tenants love it. The mobile app is great, and all-in-all it's a very effective product that is well received.

What I like most about the Genea software is that it is so easy for our tenants to access and request their after hours HVAC.

I do not believe we have had any questions on how to access the site since we have launched and in my eyes that is a really good thing.

Genea is fairly simple to use and I like the confirmation emails once requests are submitted. The reports function is also helpful.

The HVAC Overtime capabilities associated with Genea are great time-savers for our property management team.

I have used the Genea software on a regular basis for the over two tears and have yet to encounter an issue with running reports or navigating through the system.

If there is an error it is usually the tenant user making the error and not engineering.

The software is so user friendly and the customer support is great. I cam into my role within the year and it could not have been easier to get acclimated with.

The ease of use and ability to customize to fix our unique business set up. Friendly customer support who responds as soon as possible to help you.

I would definitely recommend they have tech support available for all time zones if they sell the product.

We had some push back from our subcontractors in the beginning; however, they now all love it. It has been a HUGE asset to our company and I what I am most proud in accomplishing.

All throughout the process the Zuper team has been really patient and accomodating, ensuring that their platform is configured and set-up in ways that work best for our business and our team.

Does not yet support fleet management features but they are in the roadmap.

Very attractive feature set, easy to roll out, attractive pricing, helpful customer support.

The platform itself streamlines the service process from A to Z and ensures that our team is always set up for success. Another thing that we really love about Zuper is that it's constantly improving.

I like that it integrates with Zoho CRM. The phone app is also nice and easy to use.

The ability to customize the platform to best suit the softwares that we use, as well as to mesh well with our workflows is really wonderful.

All the app which have integrated well and zuper is an amazing tool to use for small business.

The app interface confused my field staff somewhat.

Overall this is a great dispatch software for the cost that integrates well with the Zoho CRM.

Interfaces easily with Zoho. Customer service is excellent.

Beginning with the attendance management to the more complex processes including work order management are made very easy on Zuper.

US Dollar

The software helps businesses automate and handle overtime HVAC requests with the help of existing building management systems.

LongDescription

Real Time Analytics

Recurring/Subscription Billing

Customizable Reports

Activity Tracking

Real Time Monitoring

Task Scheduling

Invoice Management

Communication Management

Customer Database

Customer Portal

Scheduling

Self Service Portal

Mobile Access

Real Time Data

Historical Reporting

Real-Time Notifications

Service History

Real-Time Updates

Activity Dashboard

Equipment Maintenance

Reporting & Statistics

Reminders

Time & Expense Tracking

Work Order Management

Job Scheduling

Billing & Invoicing

Accounting Integration

Real Time Reporting

Reporting/Analytics

Monitoring

Billing Rate Management

Third-Party Integrations

Maintenance Scheduling

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Overtime HVAC

In Person

Live Online

Webinars

Documentation

Videos

Zuper empowers field service businesses to streamline operations and provide exceptional customer experiences. Zuper’s platform is available on the web for PCs, and Zuper’s mobile app fosters effortless scheduling, real-time communication, and functionality on the go. 

Zuper’s “offline mode” allows your team to access all the information they need no matter where they are, even if they are at a location with no network coverage; yes, you read that right. We also believe in giving our customers autonomy with our Customer Portal, enjoy a personalized experience with transparent communication. 
Zuper fuels growth for businesses across several industries, allowing them to boost efficiency, reduce costs, and scale with confidence.


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