About Payaca

Payaca is an easy to use job management software and app that helps businesses within the home services industry convert more leads, automate their workflow and grow their business.

Save hours of admin time and increase your conversion rate from sale to quote through the use of various features:

Create and send quotes, estimates and invoices - personalised with your branding. Manage customers - quickly and efficiently using our 'Deals' view. Upsell to your customers - use multiple choice and optional extras features to increase your job value. Schedule jobs and assign jobs to your team - so you can get jobs done quicker. Track your business analytics - see how much profit you’re making. Integrate with leading payment and accounting softwares (including ...


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Supported Operating System(s):

11 Reviews of Payaca

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

September 2021

Chris from Plumbing Hot

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Fantastic software

My overall experience with Payaca has been fantastic. I'm getting on really well with the product and looking forward to using it for many more years and excited to see the additional features they add. It's really helped increase my sales, my quote conversion rate has increased massively and that is probably down the professional look it provides. The customer service is brilliant also. Any questions you may have, their team are always there to answer or solve any issues. Excellent all round package with Payaca!

Pros

I love the fact that I can create a quote or invoice in short time. Also once an invoice is sent it integrates with xero where my invoices and vat get automatically inputted into the software for my accountants easy access. Being able to offer 0% finance is a game changer in my business, that's the route alot of customers want to go down these days so it's a great feature.

Cons

There's nothing I Dislike about Payaca but the only thing missing for me is a customer satisfaction note to sign at the end of a job.

Reasons for Switching to Payaca

Didn't offer any near the amount of features Payaca do.

Response from Payaca

Replied October 2021

Hi Chris, Our overall experience has been fantastic with you too! It's been really great to have you onboard from the very early days. There's a lot of great feedback you've given us over time, plus putting our name out there for others is always appreciated! You've made some of my points for me; increasing quote conversion rates with the professional looking quotes, the ease of creating and sending a quote, integration with existing software and many more features are all a core part of the experience that we're delighted work for you and so many others. A satisfaction note is included on 0% finance jobs, though we could look at including it for all jobs potentially. Your feedback is always welcome Chris, thank you for the time you've given us in helping to shape the product and we look forward to working with you in the future too! Best regards, Michael

September 2021

Mark from Box Clad

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2021

A real game changer

We’ve had feedback that the customer experience with received quotes has been a deal breaker for them, winning us the business over competitors. What else can we say..

Pros

The simplicity of the quoting process and then invoicing has massively reduced the time needed allowing us to concentrate on business development. That paired with the customer experience means that this tool is now one of the most critical in our business.

Cons

In all honesty at present we don’t have any gripes.

Reasons for Choosing Payaca

After having a video call with [SENSITIVE CONTENT], choosing this product was a no brainer. It does everything we need, and it does it well!

Reasons for Switching to Payaca

Lost UK support

Response from Payaca

Replied October 2021

Hi Mark, I can tell you honestly the whole team are delighted to see your response! The message we always try to get across is not only is it easy to use for you as a business, but crucially it's very accessible for your customers too. It's been good to receive your feedback over the time you've been with us and we are implementing a whole lot more that should make life even easier. It's been great working closely with you over the last 12+ months and we look forward to working with you to make the system even better. Best regards, Michael

September 2021

Andrew from AMES Electrotechnical Ltd T/As Andrew McKay Electrical Services

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

September 2021

Electrical Contractor

Very good. Tech have helped me a few times with some minor issues and seem to be happy to take onboard advice on how to better the app

Pros

Pre existing integration with stripe as this allowed a streamlined process to get paid.

Cons

Lack of other integrations such as go cardless for recurring payments such as subscriptions and long term rentals.

Reasons for Switching to Payaca

Primary reason was the lack of integration with stripe. I wanted customers to be able to pay me quicker with less hastle.

Response from Payaca

Replied September 2021

Hi Andrew, Thank you for your review. Customer feedback is invaluable to us so we always appreciate your input. We've got plenty on the way we'll be able to show you soon! We will be adding the ability to take staged payments, plus other integrations beyond Stripe so look out for that in future updates. We look forward to seeing you at the end of the month, it'll be good to finally meet in person! Best regards, Michael

September 2021

Jack from Jack Greene Plumbing & Heating

Company Size: 1 employee

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Jack’s review

Very helpful customer support & easy software to use.

Pros

I like the quote designs & the software is easy to use.

Cons

It saves a list option every time. So I end up with loads of list items that I don’t need.

Reasons for Choosing Payaca

For the finance

Response from Payaca

Replied October 2021

Hi Jack, Thank you for your very positive words We're very glad to hear you find the software easy to use, that's always one of our top priorities. We're also glad you like the quote designs, from the feedback we often receive, your customers do too! With regards to items, for the most part users like that it saves the items for future use. We'll take a look at your individual situation and see what we can do! Thank you for joining us and we look forward to bringing you even more value for money in the near future. Best regards, Michael

September 2021

Callum from Macquarie Plumbing Services

Company Size: 1 employee

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2021

Macquarie Plumbing Services

Very good. No complaints and don’t intend on leaving

Pros

Easy to use. And a very responsive support team. Looking forward to using 0% finance when I’m able to

Cons

You can’t use your own advertising for finance, it has to be plastered in “Payaca” which for me takes the personal touch away from my business

Reasons for Switching to Payaca

Terrible customer service. Get you on board and then don’t care about you.

Response from Payaca

Replied September 2021

Hi Callum, Thank you for your really positive feedback. It's great that you find it easy to use, that is always one of our main priorities when designing new features for the system, some of which you will be seeing very soon! Thank you for your kind words on the support as well. We aim to ensure Payaca has that personal touch, we know what it is like to talk to a bot and not get the answer you are looking for, believe me! We understand what you mean about the finance aspect, we need to do that to stay compliant with the regulations, though when you get the 0% finance going you will be able to make it much more personal! Thank you for joining us, we are glad that you are very happy with us and I'm sure you'll be even happier with the updates we have coming up. We'll be in touch to show you a preview of what's to come! Best, Michael