Samsara

RATING:

4.2

(333)

About Samsara

Samsara helps the largest and most complex operations organizations empower workers, save on fuel, and build a world-class safety program—all from a single easy-to-use, integrated platform. With tens of thousands of customers across the United States, Canada, Mexico, and Europe, Samsara is a proud technology partner to the people who keep our global economy running, including the world’s leading organizations across construction, transportation and warehousing, field services, manufacturing, retail, logistics, and public sector. The company’s mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Samsara Pricing

Contact Samsara for pricing information.

Free trial: 

Available

Free version: 

Not Available

Samsara dashboard

Samsara Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Samsara

1 - 5 of 332 Reviews

User Profile

L. Houston

Verified reviewer

Logistics and Supply Chain, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Samsara is an excellent Fleet Management software

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

PROS

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

CONS

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

Reason for choosing Samsara

Capterra reviews!

Reasons for switching to Samsara

Samsara is robust, very user-friendly, and is scalable.

Junior

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed April 2024

Best products on the market for the transportation industry

It's been great, I thinks it's the best you can get and I have an excellent working relationship with my rep [sensitive content hidden].

PROS

Broad range of products, best products on the market. I like that I can call my Rep [sensitive content hidden] at any time and assistance with existing products and services and get the same level of interest and commitment that I received when he sold it to me. He supports what he sells.

CONS

The customer service and reporting a problem through the system. If I call my rep it's great customer service. If I can't get in touch with him or I used the reporting on line it takes far to long to get help and resolution

Reasons for switching to Samsara

We wanted one provider for everything, and Samsara checked all of the boxes. We love technology, it makes us the best at what we do.

Sosan

Construction, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

Buyers Beware!!!

Horrible service.[sensitive content hidden] is the worst representative not helpful at all.

PROS

In the beginning they are friendly to get you to sign up

CONS

They have hidden fees, no real customer service help, you have to wait 48 hours in order to get someone to help you.

Peggy

Transportation/Trucking/Railroad, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

IF YOU HAVEN'T SWITCHED TO SAMSARA, YOU SHOULD!

PROS

It is such an easy system to use and what's even better is how easy it is to teach drivers how to use! Makes orientation much simpler. The customer support is always top notch!

CONS

When trying pull data for reports sometimes selecting exactly what you want is not as easy as it should be, i.e. date ranges, grouping.

Reason for choosing Samsara

RECCOMENDATION FROM OUR RISK MANAGEMENT COMPANY

Reasons for switching to Samsara

VERY DISASTISFIED WITH THE PRODUCT AND SUPPORT FROM OMNITRACKS

Darren

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Safety is the goal

Starting with the first rep that we talked to our overall experience has been fantastic. Everybody says yes we get no no’s

PROS

The safety section is by far the best and what I use all the time

CONS

No problem, don’t have any real problems. Customer service can solve whatever I need.

Reason for choosing Samsara

We had to choose between continuing with motive or getting your product. Your product was much better and you gave us the proper amount of money to get out of the contract.

Reasons for switching to Samsara

We needed a product that just simply worked better and Samsara does that