We purchased the SERVTRAC Mobile solution because we realized the level of service we provided to our customers could be greatly enhanced with this product. Previously, we would have a lag time of possibly up to a week from call completion to invoicing due to technicians not being able to get back to the shop to drop off paper service tickets. SERVTRAC mobile closed that gap effectively, helping our cash flow in the process. Also, the admin support that we previously needed in the way of phone calls/text messages from technicians in the field was greatly diminished. At their fingertips, field technicians are able to view available inventory company wide and see complete service history, including previous technicians' notes. Having all of this information easily accessible by the technician has greatly improved our customer satisfaction scores.

The complete integration with our inventory and accounting package makes the invoicing process seamless; no double entry. The service history now available to the technician allows them to communicate with the customer more knowledgably. This is a complete solution. It simplifies the inventory reorder process for my parts department, streamlines invoicing for my accounting staff, and allows me to manage the business with robust reporting features.

Once everyone was trained on the software, it has been performing exactly how I hoped it would.

ServTrac has improved productivity in all facets of our business. The most significant improvements have occurred through better parts inventory management and rapid turnaround from call completion to invoicing.

ServTrac Mobile provides for fast turnaround when additional parts and labor are needed for those customers who require DNE approvals. TIS and service history information has proven very beneficial to our technicians. Technician productivity reports are very useful in managing and evaluating each member of our service team.

Payroll Management - ServTrac Field Service Software is integrated with Microsoft Dynamics GP Financials which includes a comprehensive Payroll application. Our staff has found that handing off payroll processing services to our bank is more productive and cost effective vs completing this task in-house. This is not a negative reflection on ServTrac, but it does make sense to our business. The time savings allows our administrative and accounting staff to focus more on our customer service objectives. We are using all ServTrac modules and Dynamic GP modules except the payroll system.

It's pretty intuitive. Good customer support.

Wish it could also work as a donor database.

SERVTRAC software has greatly improved our business processes associated with service scheduling and inventory management. Full integration of order processing with our accounting package has simplified accounting functions and financial reporting. Software support is excellent.

The SERVTRAC Mobile software deployed on technician computers with electronic service reporting and parts ordering has substantially improved technician productivity. We have totally eliminated paper documents associated with service delivery. Technicians are very pleased with access to technical information and service history from the field.

No unsatisfactory issues to report.

We have been an AMTECH customer since 1989. SERVTRAC Mobile is the latest generation product. We appreciate that AMTECH continues to update their products and services for their customers. We feel that we have been able to keep pace with technology without having to change vendors every few years.

SERVTRAC Mobile helps us communicate with our field Technicians without phone calls back and forth to the office. Our Technicians have all the information about the equipment they are servicing. Technicians are able to get the job done the first time and increase customer satisfaction. Dispatch efficiency has improved two fold.

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