SkyBoss Software


 

SkyBoss is a cloud-based field service solution suitable for businesses of any size across a variety of industries. Key features include modules for scheduling and dispatch, invoicing and work orders, client tracking, task management, technician tracking and routing, reporting, estimating, mobile support, service agreements, customizable price book and inventory management. 

SkyBoss includes a drag-and-drop calendar where users can select technicians and book them for jobs. The system will send users notifications for unassigned and open jobs, and they can color code jobs.

SkyBoss has a customer relationship management (CRM) module that lets users track their client details. The system has GPS tracking and can plan the most efficient routes and schedule technicians based on their proximity to work orders.

Technicians can also create estimates and quotes in the field. Estimates and quotes can be sent to customers, and customers can approve them.

SkyBoss is priced monthly for unlimited office users, with additional charges per technician.

 

SkyBoss - Dispatch board
 
  • SkyBoss - Dispatch board
    Dispatch board
  • SkyBoss - Sales reporting
    Sales reporting
  • SkyBoss - Dashboard
    Dashboard
  • SkyBoss - Tablet app
    Tablet app
  • SkyBoss - Inventory report
    Inventory report
  • SkyBoss - Inventory
    Inventory
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

16 Reviews of SkyBoss

 

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Software Advice Reviews (2)
More Reviews (14)

Showing 1-2 of 2

Stacy from Precision Aire
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Amazing Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For me, it just wasn't working out for my type of business which is HVAC which has many form requirements. I can see SkyBoss becoming a staple system for others as it has many great features, just not quite there yet for what I specifically need. Again, I'd recommend SkyBoss and their amazing customer service to anyone, but it is a system still in it's growth stages.

Pros

The team at SkyBoss are absolutely amazing. They are available to help on the fly and are great at working with you. I never had any issues of not being able to get a hold of someone. They truly listen to what you need and constantly implementing updates to try and accommodate. They take the time to make sure you understand how to use the system and walk you through each step. The app itself is great for companies starting out and would like to be able to track each job or established companies that use features like loyalty programs, dispatching, paperless invoicing/estimating, private notes, computer & iphone/ipad integrations, importing price lists/quickbooks info, etc.

Cons

SkyBoss is still a work in progress. I give them thumbs up for their efforts and always updating and pushing bug fixes. There are minor bugs still being worked out, some of which can be worked around.

Review Source
 
 

Casey from Casco Plumbing
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Okay overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Get what you pay for. Not a full system to run your business. Ease of use is good for scheduling. Lots of error codes in the daily use

Pros

Price and ease of use with no contract is what sold me. Customer service is great during Pacific time business hours

Cons

Difficult to send an estimate and then delete non purchased items for invoicing.
To put job notes of work done, they need to be entered into the recomendations box.

 
 
 
Showing 1-14 of 14

Stephen from Self-employed

June 2018

June 2018

SkyBoss is spot on for the industry we are servicing.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Our business foundation is now solid and we can continue to grow our brand.

Pros

It's very user friendly for me not being very computer literate. I feel just at home behind the keyboard.

Cons

After only using the system for three weeks I can't say anything negative about the software it does Everything and more.

Review Source: Capterra
 

Eric from Almighty Rooter
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Skyboss has really made tracking invoices and getting data reports a breeze

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easier invoicing, sales numbers, inventory tracking, marketing tracking, FREE PRICE BOOK (this is huge, this can be a couple thousand dollars if you try to purchase this through the web), and so many more.

Pros

You know what they say: if you don't know your numbers, you don't know your business. We had a lot of trouble keeping track of specific data sets like average price per ticket and sales volumes per technician. Skyboss has made that a breeze as it takes care of all of the reports and data analysis as you finish the jobs. The trick is to make sure the office as well as the technicians input all of the information correctly. The system only works as good as the people using it, just like any other program. Paperless invoicing has really made it easier for our techs, customers, and office staff to track prior jobs, cash, checks, credit card payments, invoices, work history, customers, and so on. Making the switch was a must for our company.

Cons

Even though the software is super easy to use and learn, it is a challenge sometimes to get the technicians to properly fill out invoices. Luckily, Skyboss implements a feature "Pend Complete" so that office staff can check every invoice for accuracy before it is emailed to the customer. There were a few minor bugs at first when we started using the program, but the support staff is quick to answer our phone calls and alleviate the problem. They are also pleasant to speak with. the owner- also takes a very active role in training and making sure we understood what we were doing before going live.

Review Source: Capterra

  Response: SkyBoss, SkyBoss

Date: June 2018

June 2018

 

Thanks for positive review Almighty Rooter!

 

Jason from Metro Corporate & Hospitality Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I was very excited that Skyboss offered the features that I needed!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has allowed us to create a work flow process geared around the software

Pros

Lots of financial features that helps keep track of managerial accounting information and easily sends the information to Quickbooks so our accounting staff has what they need. Good communication with customers, Love the inspection reports!

Cons

Tech's have to use Ipad only. Need to at least be able to log in via web browsers under tech account.

Review Source: Capterra

  Response: SkyBoss, SkyBoss

Date: May 2018

May 2018

 

Thanks for the great review Jason! We will be expanding mobile functionality to address your cons soon!!!

 


April 2018

April 2018

Great system to run your business with!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are always upgrades and ways to improve the software. SkyBoss is very innovative yet easy to use and makes organization a breeze. The customer service is excellent!

Cons

Upon our first use there were a few glitches with freezing and clicks taking you to the wrong page at time but since the updates I have not encountered any issues and am well pleased.

Review Source: Capterra
 

Michael from Service Olympians

January 2018

January 2018

In a few words, this company is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I own Service Olympians and have been using SkyBoss for a while now. What i like the most is they are always innovative and looking for great things to add to their platform. They are very friendly and always will to help if anything arises. You will not find a better system for the money! I looked at many different systems and most systems that are anywhere near the quality of SkyBoss cost ten times or more. I highly reccomend SkyBoss!

Cons

The only thing that i would say is a CON, is the same that i said was a PRO. I wish they had more things on the platform, but again, you i will pay ten times to have that. With that said, they always listen to suggestions and wants and will try and accommodate them if enough people want the same thing and it is actually worthwhile.

Review Source: Capterra
 

Scott from Scott's Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I feel like I got taken by a con artist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learned to go with a reputable company

Pros

They had a good idea and if software gets completed and price becomes transparent and competitive with service titan, it would probably be a great product.

Cons

Price changed unexpectedly to a lot higher amount than advertised after you invest a lot of time and money. Software is only partially finished being developed.

Review Source: Capterra
 

Susie from Blue Plumbing & Drain Cleaning

June 2017

June 2017

SKYBOSS RULES!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I was concerned that transitioning from our old school system to paperless would be a headache, but The support staff helped me every step of the way. My questions are always answered in a timely manner wether by text or phone. So happy to be on board...and my servicemen love it! Best decision ever!!

Review Source: Capterra
 

Travis from Quality Water Systems and R & S Drilling

March 2017

March 2017

We Love Skyboss!!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

The best part about skyboss is the customer service! They are really on it! One of the customer's representative has been amazing to work with and we are so happy that we have skyboss!

Review Source: Capterra

  Response: SkyBoss, SkyBoss

Date: March 2017

March 2017

 

Thank you for the review!

 

William from Rush Plumbing and Rooter
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Winner Lane

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If You ain't first your last! I've tried other programs and I'm so thankful that SKYBOSS has answered my desires to facilitate my companies needs. Representatives top the star rating with their communication and commitment in showing you until you get it the works of this program probably more then they should ... Thanks guys for you hard work I hope it all pays off in the end you deserve it... !

Pros

Really there isn't one thing i like most impressed by all of it

Cons

Would like to have instant updated info on my tech locations without refreshing, when I'm searching for a job and use the go back button it takes me to current day when I'm already searching days,weeks,months ago , that is a bit unnerving .. lol

Advice to Others

I have many ideas... one is the button below ask what industry.. yea there's no "plumbing option" to chose, I wonder how many plumbers are wondering where that is?

Review Source: Capterra

  Response: SkyBoss, SkyBoss

Date: March 2017

March 2017

 

Thanks Rush Plumbing!

 

Val from O1P

June 2016

June 2016

Amazing program

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

What could I say, AMAZING!!!
Skyboss, has been very easy and very detailed and because of that Im able to enter calls and dispatch a lot faster which makes my job way easier...
TWO THUMBS UP!!!

Review Source: Capterra
 

Shanty from OOP

June 2016

June 2016

SKYBOSS IS AWESOME!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Love Love Love this system! Makes my job of scheduling appts so fast and easy. Definitely recommend to every CSR out there!

Review Source: Capterra
 

Mary from AMS

June 2016

June 2016

So many features I haven't even navigated the complete program!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I'm sure Brian at skyboss is going crazy with all my phone calls, this program is really unlike any program I ever used, I signed up with skyboss because I had to travel to take care of a family member across the country and needed to keep track of all my techs and supervisors i.e. Payroll check lists, vehicle maintenance and tons of other stuff, I am completely computer illiterate and did all my work on paper, Brian had me trained on the features I needed in 1 day! Amazing customer service he was able to set me up on skype and walked me through everything until I was comfortable, now I have it down I realize how easy it is to use. I would 100% recommend Skyboss to anyone, especially to those who are nervous to go paperless, as the customer service reps go above and beyond to ensure you understand everything in detail. They also have videos they email me so I can refresh my memory on my own time. It's nice being able to call and get a live person!

Review Source: Capterra
 

Branden from Option One Plumbing

June 2016

June 2016

The best dispatching software on the planet.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used my fair share of software and Skyboss is by fas the best I've seen. Its supper easy to use and does more then I expected.

Review Source: Capterra
 

Anthony from Anthonys Plumbing

May 2016

May 2016

Great Software wish I would of found this software years ago.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Honestly nothing bad to say about sky boss. It takes alot of stress away from me that I use to have.
Love the scheduling ,easy to use and I hate computer stuff.Customer service is fast and always there and they are always looking to getting better with there updates . Great job SKY BOSS

Review Source: Capterra

  Response: SkyBoss, SkyBoss

Date: May 2016

May 2016

 

Thank you for the great review!